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Western Governors University

Western Governors University Reviews

www.wgu.edu
What is your customer experience with Western Governors University?

Western Governors University Overview

The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.

AI insights based on reviews
Rating Distribution

Western Governors University has a 1.0 star rating from 2 reviews and consumers are mostly dissatisfied; recent recommendations urge "Run. Run as fast as you can." Complaints focus on customer service, refunds and cancellation policies, billing and financial aid delays, and a high price level.

Positive Feedback

Some students completed degrees previously and cite affordability compared with other options, but positive comments are sparse.

Negative Feedback / Risk Areas

  • Repeated customer complaints about inconsistent advising, conflicting information from mentors and staff.
  • Issues with refunds, billing, financial aid release delays and extra fees for re-taking assessments.
  • False advertising claims about pacing and credit transfer problems in WGU reviews.

Key Takeaways for Future Customers

  • Check state certification and credit transfer rules before enrolling and read WGU reviews to assess customer service risks.
  • Be prepared for possible delays in financial aid and unclear mentor guidance; confirm refund and cancellation terms up front.
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Show reviews that mention
charlie advertising access brown program credits material course football joke
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This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Millcreek, Utah

False advertising and more

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AI Highlights
  • - Ads misrepresent acceleration.
  • - As a returning student, I was given 14 credits and can't open a new class until finishing them.
  • - Syllabi are missing.

They lie in their commercials about letting you accelerate. I came in with the majority of credits done for the degree I wanted to finish.

I had 11 classes left to graduate when I started 19 days ago and am now down to 8. For your "first term" you are given 12 credits to complete. Because I was a returning student, they gave me 14 and refuse to let me open a new class until I finish all 14 credits, which is incredibly unfair to me. If they wanted me to do 12 in the first term, which is actually my 2nd since I attended in 2016, they should have rearranged the classes to make only 12 credits instead of giving me more to do.

The program mentor lied and said she would open a new class when I finished the 3rd out of the 4 classes I was assigned and when I passed the 3rd class, she refused to open the next class. They rushed to roll out the program I am enrolled in and there are about 5 classes missing the syllabus, multiple errors/typos in the material/grading rubrics, and I've had to request access to course material that was supposed to be open for me once I started a class.

It's an absolute joke of a school and I wish I didn't have to go here, but if I want to finish my BA for cheap this is my only option. This whole situation is making me feel like Charlie Brown where Lucy pulls the football out of the way when he goes to kick it.

Cons:
  • False advertising
  • Incomplete material
  • Do not treat all students the same

Preferred solution: The syllabus for each of the classes that are missing and the ability to have multiple classes open at the same time right now.

User's recommendation: Run. Run as fast as you can.

View full review
Anonymous
map-marker Sioux City, Iowa

No one knows what is going on - always conflicting information.

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AI Highlights
  • - Staff gave conflicting info, causing credit delays and 0 credit for a completed class.
  • - They now face $1300 to retake and $300 to resubmit to Pearson.

I had a teacher go through the program on my recommendation. She kept getting different information from different people at WGU.

She got 0 credit for a class she completed and passed because she was suppossed to complete this other class first. This delayed her a year. And then she was on her final class (one that is not required for Nebraska) and was getting help from her mentor because they said she could submit it as many times as necessary to get it right. Then all of a sudden they said it could only be reviewed 3 times and that was it.

Again, no one knows what the other is doing - told one thing by one person and then something else. My teacher did not pass this Pierson test by 3 points - WGU said it was because something was missing or mislabeled - but they couldn't tell her what. Now they want to charge her $1300 to take the class again plus another $300 to send the 'Task' into Pearson again. They will not work with her and it is their constant mess ups that have delayed her career for over a year and she still doesn't have a teaching decree.

Absolute incompetence. STEER CLEAR OF WGU!!!

View full review
Bill T Itq

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Awful School

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AI Highlights
  • - Disappointing experience; 90+ days after acceptance, still waiting to start and for aid.
  • - Update: WGU dismissed me; I have 5 master's degrees avoid.

Most disappointing experience in education I have ever experienced. More than 90 days after being accepted and completing orientation I am still waiting to begin classes and have my financial aid released.

Save yourself the headache and go to a real university. The degree on the wall will be worth much more. UPDATE: After 3 months of promises and jumping through hoops WGU dismissed me from my program. Ironically, with 5 Master's degrees under my belt, all from Tier-Level universities, I find WGU an absolute disgrace and waste of time.

Do not bother with them. There are much better options available.A

Loss:
$5000

Preferred solution: Apology

User's recommendation: Real Universities

View full review
Essence Grx

Degree

AI Highlights
  • - PreK-8th degree labeled; later changed.
  • - School won't back the designation; false advertising.
  • - Check state certification before starting at WGU.

I completed by BA in education in 2006. My diploma and the degree stated it was PreK-8th grade. They recently changed this, however, the school will not back it's word on the PreK-8th grade degree I received. This is false advertising and I believe that a law suit is necessary. I have contacted the school numerous times and no one is willing to help.

When you state a degree is PreK-8th grade and then a state asked for the form to be signed stating this, it is an obligation of the university to follow through. I am truly disappointed in the university and I wish I would have attended elsewhere. Please make sure that you check with your state certification office before beginning at WGU. A university should not have this issue. I hope this helps someone out there and I hope to go through my legal counsel available through my school to fix this issue.

I should not have to spend my time and energy fixing issues that are not handled with integrity by a university.

Loss:
$52400
Cons:
  • Incorrect advertising of degrees
Reason of review:
Bad quality

Preferred solution: Let the company propose a solution

View full review
Denyse Kke

Terrible place to work!

AI Highlights
  • - The university tracks progress.
  • - Mentors are pressured to push students to finish degrees.
  • - Upper management focuses on numbers; reports are pipelines.

The University keeps track of the students progress. Student Mentors are under pressure to have their students complete their degrees, no matter what happens to the students. The university doesn't differentiate the reasons students drop or fail to make On Time Progress.

Of the six mentors I started with, four of us were fired, one quit and the other is looking for work elsewhere.

The upper management only cares about the numbers. Students are only numbers. Reports are called pipelines and again only the numbers are important.

Their advertisements boast that you can complete your degree at your own pace. That is only true if you work at a fast pace.

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Betsy Mayotte
Betsy Mayotte

Betsy Mayotte is the president and founder of the nonprofit called The Institute of Student Loan Advisors (TISLA). Her organization ensures that all consumers have access to free expert, neutral student loan advice and dispute resolution.

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