New Reviewer

Horrible Customer Service

These people are so unprofessional. I could only imagine if you have a claim. I received there marketing letter so I decided to call. They were so rude I had to hang up on them. I will stay with Farmers.

User's recommendation: Never.

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ID
#3460949 Review #3460949 is a subjective opinion of poster.
Location
Costa Mesa, California
Preferred solution
Apology
New Reviewer

Western Gold do not follow up and do not return calls as promised.

Some months back I received a flyer from Western Gold (WG) Insurance Agency. I rang and got landlords policy quotes on two AZ rental properties, which seemed competitive. However, there was no follow-up, as a result WG lost the business. I contacted WG on 4/26/19 about a homeowner’s policy on my primary resident in CA. I was told the agent was on the phone and he would call me back. As of this writing I have not received said call back. On 4/30/19 I telephoned WG and asked to speak to the President, a massage was taken with a promise that Patricia would call me back. As of this writing I have not received said call back. I would caution anyone considering using WG, however good their rates seem. If they don’t return calls as promised, there can be very little guarantee of efficient processing and issuing of policies. This level of incompetence is a reflection of the management priorities which need serious re-examination starting with the President.
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ID
#1533484 Review #1533484 is a subjective opinion of poster.
Location
Agoura Hills-Malibu, California
Reason of review
Poor customer service
Preferred solution
Explanation as to why they don’t return calls or follow up on possible business opportunities.
New Reviewer

Worst insurance ever 12 policies Different person from other reviews

We had a dozen or more homeowner insurance policies with them. During the year the company they chose changed the coverage unilaterally to exclude any form of water damage and other things. Agent didn't comment on it When they came up for renewal they wouldnt do any due diligence to compare pricing and when we did it they were no where near competitive. In addition, no customer service whatsoever and we had no claims. Plus they issued the wrong type of insurance on one of the properties. Why use an agent if they are making it more expensive plus no service
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ID
#1091338 Review #1091338 is a subjective opinion of poster.
Location
Agoura Hills, California
Reason of review
Bad quality

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