Western Gold Insurance Reviews
Western Gold Insurance Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Western Gold Insurance has 1.0 star rating from 3 reviews; consumers are mostly dissatisfied and recent recommendations say "Never". Rating distribution is overwhelmingly unfavorable.
Positive Feedback
Some customers noted medium price level and initially competitive quotes, and reviewers say billing practices are a primary concern when evaluating Western Gold Insurance reviews.
Negative Feedback / Risk Areas
- Frequent Western Gold Insurance customer complaints cite rude, unprofessional customer service and no returned calls.
- Reports of unilateral policy changes, incorrect policy types, and data errors harming coverage.
- Loss of business due to lack of follow-up and poor communication about billing and policy details.
Key Takeaways for Future Customers
- Confirm quotes and policy terms in writing before switching agents.
- Verify personal data and coverage specifics and monitor billing closely.
- Consider alternative insurers if responsive customer service is important.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Western Gold Insurance has 1.0 star rating from 3 reviews; consumers are mostly dissatisfied and recent recommendations say "Never". Rating distribution is overwhelmingly unfavorable.
Positive Feedback
Some customers noted medium price level and initially competitive quotes, and reviewers say billing practices are a primary concern when evaluating Western Gold Insurance reviews.
Negative Feedback / Risk Areas
- Frequent Western Gold Insurance customer complaints cite rude, unprofessional customer service and no returned calls.
- Reports of unilateral policy changes, incorrect policy types, and data errors harming coverage.
- Loss of business due to lack of follow-up and poor communication about billing and policy details.
Key Takeaways for Future Customers
- Confirm quotes and policy terms in writing before switching agents.
- Verify personal data and coverage specifics and monitor billing closely.
- Consider alternative insurers if responsive customer service is important.
Horrible Customer Service
- - The staff came across as unprofessional.
- - They were rude on the call after receiving a marketing letter.
- - I will stay with Farmers.
These people are so unprofessional. I could only imagine if you have a claim.
I received there marketing letter so I decided to call.
They were so rude I had to hang up on them. I will stay with Farmers.
Preferred solution: Apology
User's recommendation: Never
Agoura Hills-Malibu, California
Western Gold do not follow up and do not return calls as promised.
- - WG quotes for two AZ rentals were competitive, but no follow-up.
- - Callbacks promised, but not received; concerns about responsiveness.
Some months back I received a flyer from Western Gold (WG) Insurance Agency. I rang and got landlords policy quotes on two AZ rental properties, which seemed competitive.
However, there was no follow-up, as a result WG lost the business. I contacted WG on 4/26/19 about a homeowner’s policy on my primary resident in CA. I was told the agent was on the phone and he would call me back. As of this writing I have not received said call back.
On 4/30/19 I telephoned WG and asked to speak to the President, a massage was taken with a promise that Patricia would call me back. As of this writing I have not received said call back. I would caution anyone considering using WG, however good their rates seem.
If they don’t return calls as promised, there can be very little guarantee of efficient processing and issuing of policies. This level of incompetence is a reflection of the management priorities which need serious re-examination starting with the President.
Preferred solution: Explanation as to why they don’t return calls or follow up on possible business opportunities.
Agoura Hills, California
Worst insurance ever 12 policies Different person from other reviews
- - Unilateral coverage changes exclude water damage.
- - Renewal pricing is not competitive; service was poor; wrong policy issued.
We had a dozen or more homeowner insurance policies with them. During the year the company they chose changed the coverage unilaterally to exclude any form of water damage and other things.
Agent didn't comment on it When they came up for renewal they wouldnt do any due diligence to compare pricing and when we did it they were no where near competitive. In addition, no customer service whatsoever and we had no claims.
Plus they issued the wrong type of insurance on one of the properties. Why use an agent if they are making it more expensive plus no service
Discovery Bay, California
Landlord Insurance Review
- - Company provided wrong birth dates and marital status, blaming the customer.
- - They canceled all policies in retaliation and warned of suit.
Worst insurance broker ever. Company injects wrong birth dates, marital status and blames customer.
Quite audacious and unprofessional. Company canceled all my policies in retaliation for pointing out their repeated mistakes despite several attempts.
Warned firm, reserve right to file suit on several grounds. Wasted my time as well with negligence.
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