Carlos Ymw
map-marker Costa Mesa, California

Horrible Customer Service

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These people are so unprofessional. I could only imagine if you have a claim. I received there marketing letter so I decided to call. They were so rude I had to hang up on them. I will stay with Farmers.
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Preferred solution: Apology

User's recommendation: Never

Alan C Ogx
map-marker Agoura Hills-Malibu, California

Western Gold do not follow up and do not return calls as promised.

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Some months back I received a flyer from Western Gold (WG) Insurance Agency. I rang and got landlords policy quotes on two AZ rental properties, which seemed competitive. However, there was no follow-up, as a result WG lost the business. I contacted WG on 4/26/19 about a homeowner’s policy on my primary resident in CA. I was told the agent was on the phone and he would call me back. As of this writing I have not received said call back. On 4/30/19 I telephoned WG and asked to speak to the President, a massage was taken with a promise that Patricia would call me back. As of this writing I have not received said call back. I would caution anyone considering using WG, however good their rates seem. If they don’t return calls as promised, there can be very little guarantee of efficient processing and issuing of policies. This level of incompetence is a reflection of the management priorities which need serious re-examination starting with the President.
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Reason of review:
Poor customer service

Preferred solution: Explanation as to why they don’t return calls or follow up on possible business opportunities.

Seann Coh
map-marker Agoura Hills, California

Worst insurance ever 12 policies Different person from other reviews

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We had a dozen or more homeowner insurance policies with them. During the year the company they chose changed the coverage unilaterally to exclude any form of water damage and other things. Agent didn't comment on it When they came up for renewal they wouldnt do any due diligence to compare pricing and when we did it they were no where near competitive. In addition, no customer service whatsoever and we had no claims. Plus they issued the wrong type of insurance on one of the properties. Why use an agent if they are making it more expensive plus no service
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Reason of review:
Bad quality
Anonymous
map-marker Discovery Bay, California

Landlord Insurance Review

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Worst insurance broker ever. Company injects wrong birth dates, marital status and blames customer. Quite audacious and unprofessional. Company canceled all my policies in retaliation for pointing out their repeated mistakes despite several attempts. Warned firm, reserve right to file suit on several grounds. Wasted my time as well with negligence.
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Reason of review:
Poor customer service

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