Karen S Ude

Car Accident -

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My son was in a car accident where the client of Western General was clearly at fault. The company did not return phone calls and did not follow normal protocol regarding an accident. After 3 months, they just sent a check in the mail with no estimate, no information on where they got the estimate or what it included. We went and got our own estimate and the amount that they offered was $1,200 less than what it would take to repair the vehicle. They offered no explanation. I will be contacting the state insurance board to report this and will also be contacting my attorney.
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Preferred solution: Full refund

User's recommendation: If you get in an accident and the person who hits you is a client of this company, i would just immediately call an attorney.

cckk S
map-marker Calabasas, California

Giving a bad name to already bad name insurance companies!

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If there was a negative start rating I would give that to them instead of one. Back on Aug. 16, 2018 I was rear-ended by another vehicle insured by Western General. Called the next morning to file the claim. I called back 10 days later to get a status and they told me they did not have a claim for me and that I would have to file it again. So I did, went over everything AGAIN. I have called back 11 times over the past two months now and keep getting different stories. First one was they needed to talk to their insured driver for a statement and could not get a hold of him. So I contacted him and he called them right away to give his statement and claim fault. Then a couple of weeks later, I call back and they said it's still pending and would send out someone to estimate my vehicle damages. They did and a couple of weeks after that I call and they said it's pending and to call back in 2 days. This repeated 3 more times. On 9/27 I call back, they said they need pictures of their insured persons vehicle and could not move forward without them, said that if I had taken them at the accident (which I did) I could forward to them and they would pay my claim ASAP, which I sent them that day. Fast forward to today 10/10, I called and they said its still under investigation and I should go through my own insurance as this may take a while. Even though they have the insured statement claiming fault, pictures of both vehicles showing fault and my dash-cam video proving fault. The only thing I know to do now is get legal assistance. I did not detail my conversations out here, but they totally talk down on me like I am inconveniencing them and that I am the problem. They even told me that I should not be questioning them as that does not make their hearts feel warm and want to help me.... WHAT? I have had a couple of insurance claims I had to file in the past and those were resolved within two week from time of claiming, this is two months and still putting me off ever time I call. On top of that, its about a 20-30 min wait every time I call them before I can speak with someone and they say that no one will ever call me about this, I have to be the one to call them for updates. Very sad way to do business and treat people. Stay away from Western General Insurance and if you ever have to file a claim with them, I feel your pain that you're about to go through.
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  • Unfriendly service
  • Wont pay me
  • Reps dont sound like they care
Reason of review:
They wont pay my claim

Preferred solution: Pay what you legally owe.

1 comment
Kim G Ngv

Please give update - see my review also.

Juandedios Mkk
map-marker Lompoc, California

Voided Extended Warranty

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I recently purchased a used 2003 silverado six months ago. I have taken it back to the dealership 3 times for repairs. Once for fuel pump, and twice for front end vibration. Both font end issues came back as no trouble found. I decided to take the truck to another certified repair shop which is another Chevrolet dealership. Come to find out the truck needed 32 parts replaced in the front suspension, and steering wheel box. Problem is now, the inspector for the extended warranty company found the truck to have a lift kit, which is the way I purchased the truck originally. The dealership said it was covered under the extended warranty. Now the warranty has been voided because of the lift kit. I have been out of a vehicle for a week now, and the repair shop wants to charge me for a diagnostic fee, which is also covered under the warranty. What are my rights? As I believe this truck was sold to me under false pretense.
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Reason of review:
Warranty issue

Preferred solution: Full refund

Insurance Expert Talks

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Mar 7, 2021

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Charles R. Gallagher, an attorney and managing partner with Gallagher & Associates. His practice focuses on insurance litigation, foreclosure defense and consumer law.

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