A rarely used Passport external drive was used to (re)save data from my Mac computer. It failed and I cannot mount the device as it is not recognized by my computer. Looked online for multiple solutions, none of which worked and contacted Western Digital support. They...Read more
Very Dishonest I have to totally agree with the reviewer "Awful Warranty" 1 of 2 my brand new 10TB Helium was DOA it wouldn't even power on, when I called RMA they said that they can sent me replacement (recertified) I was like what! are you kidding me I paid almost...Read more
Just awful warranty service, whether you're buying hard drive with 3 or 5 year warranty it will make no difference. If you happen to RMA you drive say DOA or week old they will be resending you recertify drive until your warranty term runs out they don't really care,...Read more
Western Digital Backup Software Review
Their horrible Smartware software led me to believe I had a safe file backup. No obvious warning that some file types were excluded. I lost years of source code when my drive crashed and I found it was not backed up. A nightmare! A less than zero rating. Sell the hardware and don't pretend you know anything about software!!!
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Faulty Hard Drives Review
I purchased a 1tb (my book) worked well for a couple months then crapped out. So I then purchased another 2tb drive same results I lost all data and will not ever buy your product Ever Again!
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In mid November 2016 my WD MyCloud 4TB powered down and would not power back up under any circumstance. It was just under the 2 year warranty so I called WD Tech Support and got an RMA. I had them send me a replacement drive immediately. This required a credit card...Read more
My Cloud 2TB network attached storage (NAS) device was horrible! Spent about 20 hours working on configurations, changing router settings, reinstalling My Cloud software and never got transfer speeds faster than 0.05GB per second. Their device and software sucks....Read more
Had a WD My Book Drive break it's connector? Guess what? Your drive is now a DOORSTOP. WD has built in proprietary software that will only recognize it's proprietary HARDware ( ie, it's enclosures w. their circuitboard--see it? now try to re-enclose that bundle into a...Read more
I just found this site because I wanted to tell someone about my frustration with Western Digital. This is not the first time I have had problems with WD. The WDTV live box is just not ready for prime time. It crashes all the time and is extremely consumer...Read more
I hate companies that manufacture and sell consumer products with planned obsolescence... without saying they're going to expire and they won't support. If you release a product in 2011 and still have it available for sale TODAY through Amazon or other vendors... you...Read more
I purchased a new WD thunderbolt drive for my Macbook Pro. Within 4 months the second disk in the drive failed. I lost a considerable amount of data. Not a cheap drive by any means. This is what I received back from WD: Thank you for contacting Western Digital...Read more
Got a new 1 TB Western Digital external hard drive, the My Book Essentials with Smartware. Smartware really $ucks It is painfully slow, hangs, crashes a lot & takes forever to switch tabs looong hour glass no way to verify if the backup is good. This “SmartWare” is...Read more
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