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Westchester Subaru Reviews
Satisfaction analysis
1
TOTAL REVIEW
New Reviewer
Worst service department
On Friday April19, 2019 I brought my Subaru 2017 Crosstrek to Westchester Subaru for service to repair the fan mechanics . After five hours I received a phone call informing me the part was not available and it would be available on Wednesday, April24, 2019. On Wednesday April24,2019 at 9:45 am I returned with the car and was told it would be ready in a few hours. I received a call at 4:30 pm informing me that the “job was too big” and the car was not ready. It would be ready by 12 noon on Thursday, April 25th. I told the service department that I would need pickup or delivery of the car as I didn’t have transportation to get to the service department. I was told they would send someone to pick me up or deliver the car to me. At 1pm I called again and was told they didn’t have the valet service and the car would be delivered “around 3 pm”. 3pm no car No call. Called again, and was told they were unable to deliver the car - and would send an Uber car! I asked for a supervisor and was told he was not in. I was finally able to get transportation to pick up my car which was at 4:30pm. The lack of communication between customer and your service department is inadequate to say the least. I called at least 5 times to get this resolved and was without my car for Almost 2 days. This was the first time dealing with the service department and my last. Poor,poor customer service. Maureen Spinelli - email Mamas260@***.com - telephone number 914-462-****.
ID
Location
Mamaroneck, New York
Reason of review
Poor customer service
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Westchester Subaru