Westborn Chrysler Dodge Jeep Ram

HI own a 2012 jeep grand Cherokee i was driving early in the morning about 2 miles away from my house all of sudden the car lost all the power and shut down in the middle of the street i open the hood and smoke came out of the alternator and it smell like something was burning i tow the car back home and i call my dealer they you have to bring it here and call Chrysler recall center to see if they cover the recall on this part i called them and they gave me case number which is 5788**** i sent my vehicle to the dealer they said it needs two days they call after two days and they said we replaced your part but the new alternator is not charging the system you might have a problem in the wires they said they have to trace it back and see whats the problem they need 4 hours to see what happens they call next day and said you need a bcm box in order for your charging system to work and that one cost me 900$ and they said you have to pay that money from your pocket and try calming it back from Chrysler i called the recall center they made a dispute what do i have to do next in order to make a claim please call me 313587-**** email , alakhras.kassem@***.com

Met with sales person/financial person for over 2 hours. Agreement was met.

The day of the expected transition I recv'd a call from someone else advising me the deal was not going to happen unless I agreed to changing the monthly payment of 235.00 to 340.00. WHAT !!!!! I wish the sales person I had been dealing with all along had enough nads to call me himself to discuss, very unprofessional.

I have been leasing for 30+ years. I WILL NEVER PATRONIZE THIS DEALERSHIP AGAIN

Hi I just read these comments

and I'm kind of in the same situation. I have a law suit against them for having me sign into a lease when i wanted to purchase a vehicle.They raised the sticker price and the cap price from 43,000 to 63,000 dollars they have me making an $800 a month payment for a 3yr lease, that they misrepresented as a purchase so my lawyer wanted me to reach out to those who have been taken advantage of and lied to as they did to me so that we can warn others and shut them down so I'm reading reviews to find those who have been a victim of the scams there doing please contact me at 313 896-**** thank you I hope we can put an end to there schemes

This is a very bad dealership SCOTT is waiting for Karma to get him and the manager is looking for his balls. The owner should really be a shamed that he lets people like this work for him.

Avoid this place like the plague. We had a deal all set.

They Emailed us a copy of the window sticker. Vin number for insurance contact. Credit application was approved. We went in to sign the papers and they had sold the vehicle.

"I have a business to run" "Oh, I must have sent you the wrong sticker". Tried to sell us something we did not want after that. Should have known better after salesman told several lies. Not to be out done, the sales manager told a few also.

Followed us out to the parking lot with an unprofessional display.

Dishonorable. Stay away.

We purchased a new chrylser 200 ****. Salesman promised to include our edison supplier discount (my boyfriend works for DTE).

Instead our sales rep said we could not use our supplier discount due to the dealership having to buy our interest rate down and bank fees for the loan and offered to use his own emplyee discount. Two days later we get a phone call from the bank asking us to participate in in ther customer review survey. While speaking with them we found out they do not recieve additional money or charge fees and that they only allow a simple interest rate plan with thier loan and do not have customers buy down thier interest rate. So the question is where did the excess amount of money that we put down as down payment and money that bank themselvesmdid not recieve mgo?

Further more, they increased the loan on top of the sticker price. Which in terms increased the amount owed on the loan?

Westborn Chrysler is a dealership ripping people off. Arranged & confirmed all details in writing for a new 2011 Cherokee with salesman Joe and when I showed up - the price had changed to a much higher price.

I had my CDI #, however, Jeff the finance guy said they cannot accept the CDI price - wrong! Jeff is rude, and your typical salesman that we all dislike. He has no clue what he is doing. When I was in the office purchasing my car he left & came back multiple times, speaking to Gordy the owner and then returning - of course with different numbers each time.

Filed complaints with Chrysler and beyond!

Just a scam. Do not buy from this dealership!

Went to lease a van, got locked in they gate after hours, no gas, windshield wiper fluids and tires was low, call manager never meet with me, changed the the payment after we agree on a payment, agree to pay off my last three payments & got a call from my bank saying, they never got the payments, never had a late car payment, they never called me back, then i went back up to the dealership, for the Fourth time and they played the blame game between Jeff and Matt, i promise i will never do business with them again.

I apolygize for those that cannot read a review and comment in a civil manner. In regards to the Westborn chrysler review.

I did not purchase the vehicle, I did opt to better my credit and in the near future apply for a more reasonable car loan or just borrow money from my 401k and cut out the financial middleman entirely. I hope this teaches some people a lesson in assumptions. Just because someone credit is not upto par or because someone is writing on this website does not mean they are blaming anyone for their mistakes or misfortune.

How about we are just trying to make the public aware of people out there taking advantage of a bad situation. duh!!!

I went to Westborn chrysler to purchase a used vehicle knowing that my credit was not very good. But because I make a decent amount of money they would not turn me down.

Long story short a manager name Jeff Roekle. Tried to sell me a car blue book at $17,400 in excellent condition. But of course this car was not in excellent condition. So the price was $15,000 but then they wanted to charge me a 19 % interest rate and a $3,700 acquisiton fee plus the regular taxes and documentation fees and $1,000 down payment over a period of 72 months.

Bringing the total cost of a $15,000 car to $32,400. And they were giving me a good deal because my credit was poor and the banks lending practices have changed.

Buyers please beware of this dealership because they are going to tell you that in 7 months then in 12 months you can come back and refinance this car at a lower interest rate if you are not late 1 time over this duration.