New Reviewer

Lied to and miss-lead

Do not and I mean do not take your vehicle to West Valley Dodge service dept. in West valley City Utah. The service writers and service you receive is horrible. If you enjoy being LIED TO and like wasting your day sitting in a dealership then this is the place for you. I spent 3 hours waiting just to find out what was going on with the recall check on my 2013 Ram. I have bought 5 vehicles there and have had bad experiences at the service dept. every time. They have finally lost my business. Sales is great however service for the most part are rotten liars!!!!!! DO NOT GO THERE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
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#481522 Review #481522 is a subjective opinion of poster.
West Valley City, Utah

We hear you! Thats BS!!!!!!!!!!!!!!!!!!!!

This dealership use to be great but now they seem to be going downhill!!!!!!!!!!!!!!!! They advertise "We hear you" but their ears must be plugged!!!!!!!!!!!!!!!!!!I have asked 3 different times for them to respond to me about my refund and promised oil change coupons regarding their Advantage Care oil change program. I have bought 5 new vehicles off them in 5 years and now they want to ignore me over a refund on a 99 dollar contract!!! They either dont hear *** or dont care. I feel they should atleast respond with an email or phone call. I doubt I would recommend them at this point. A little courtesy on their end was all I wanted. Thanks WEST VALLEY DODGE!!!!!!!!!!!!
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#425125 Review #425125 is a subjective opinion of poster.
Salt Lake City, Utah

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