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WM does not carry the Pettit Thinner for the WM bottom paint. They sell ten of thousands of gallons but do not support the customer by carrying the thinner. No doubt because the volume of thinner sales would be far less. So crew the customer. Our bottom line is all we...
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fake chat support tries to collect your email before telling you nobody is available, classic dirty trick - then when chat rep is there, they can't answer simple questions - these final words are unnecessary *** to meet the minimum word count so don't read any further...
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#1034105
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I went to West marine in Naples FL to buy an ACR EPIRB on 03/29/17 for $469.00 because they had a $100 rebate offer. I was told it wasn't in stock but they could have it in 2 days from another store up the road and I would still get the rebate . They called when it...
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2.5
#1028786
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Fishing Rod Review

West Marine
#967497
2.3
Made order of 20 rod combos, got order confirmation! Then called a week later to check, they say no problem just gonna be drop shipped directly from manufacturer. Week later get 2 of the 20 and one is broken and that's all I can get! And no replacement for broken one!
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Quicksilver Products Motor Oil Review

West Marine
#875114
West marine is a rip off this store is going out of business if they dont get there prices in control They want $42,00 a gallon for quicksilver 2 stroke oil when i get the same oil for 19.99 a gallon shipped Get a grip west marine stop robbing people
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West Marine Rebate Policy Review

West Marine
#821487
3.4
I just had a problem with a Garmin product. Store could not take it back after only 2 days. They said talk to customer service and see if they will help. Spoke to Joe and then Chris...they are refunding my money. $160.....thank you customer service West Marine great job..
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West Marine Manager Review

West Marine
#780527
2.6
Went to Bradenton store 3622 1st st. Looking to purchase trilux anti foul aerosol. Price was $43.99. Found online for $33.70 free shipping. Did not ask for match price. Asked manager to consider a 10 per cent discount.....he refused my business. Have made many purchases and spent lots of money with West Marine. Really over $4.30 you tell me goodbye....well, goodbye West Marine
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A few years ago I bought a West Marine submersible VFH150 radio. The device worked fine for a few years. Lately, the unit fails to hold a charge. Went to store to purchase a replacement and was told it was special order. Called, and after multiple tries found out that...
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#993366
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I walked into a west marine in Aventura fl and a employee walked up named Jason supposedly a manager dosent know anything about the store ask if he knew what type of line this fishing rod hold just pawned me off on another employee went and asked him another question...
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2.5
#974104
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The worst service ever!! I just left there very frustrated. I walked in to buy a Captain hat and a weather station. I asked a associate where the capt. hats were and got a point, "There over there by electronics". Couldn't find them. Asked again and was told again they...
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1.0
I didn't like
  • Customer service
  • Very poor customer service
#971179
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I would just like to thank the customer service staff at west marine in a time when customer service is all but dead, your staff showed the most professional and personal attention to a problem that our family experienced. My son saved his money to purchase a fishing...
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Anonymous
Anonymous

What a sap....this isn't customer service, it's damage control.

I placed an order for two pairs of swim shoes because we are going on vacation. the order total was $52.03 I was charged $52.04 and then 2 other charges of 36.41 and 16.62 (also equaling $52.04). This is so outrageous. My order was only for $52.03 so they charged me...
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I purchased a Garmin 741xs package with GPS and Radar at the same time purchased an extended warranty. After about 2 and 1/2 years the unit failed. Went back to West Marine customer service and have been given every excuse in the book. If you buy a west Marine...
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Your customer service sucks!! Iam in the store & she answers 3 calls. No 3/4" brass ck valve no 1100 rule 24 vt bilge pump, 2 week delivery Harrison Ave NOLA. Sorry Capt Ron
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Anonymous
Boo

West marine is the worst ripoff I have ever seen.This place will be out of business in no time with there overpriced products I can't wait until amazon beats them down So they...