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Customer Dis-service

Original review updated by user Jul 19, 2021
This corporate chain poses as a local dentist office and makes it very difficult to resolve the frequent problems inherent in a dysfunctional, greed-driven business. Front office employees demonstrate immaturity, lack of professionalism, insensitivity and errors in the most basic operations like billing and scheduling. Their reasons for many problems usually put blame on customers,the "new computer system" or being over busy.

User's recommendation: Chose a local dentist, don't be fooled by outside corporations promising what they can't deliver.

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#2696310 Review #2696310 is a subjective opinion of poster.
Lawrence, Kansas
  • Nice modern office in convenient location
  • Rude and mean-spirited behaviors from staff
  • Overpriced dishonest trickery with the management of services
  • Unprofessional unreliable billing and scheduling
Preferred solution
Let the company propose a solution

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