Ken N Vzk

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Bremerton, Washington

2022 Pacifica Limited Poor Service

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Contains 2 confidential files for company representatives

I purchased a used 2022 Chrysler Pacifica Limited (gas model) on January 24. In May, I took the vehicle to West Hill due to continued battery failure, the Pacifica has two batteries, a main and aux.

I had to call AAA twice for a jump start due to dead batteries. The tech at the dealership stated that he had tested both batteries and after charging the main battery that both passed. He did no further analysis to determine the cause of the failure to hold a charge, probably due to lack of knowledge. The service advisor told me the batteries were ok and when I said they were not she contradicted me indicating I knew nothing about the batteries.

I then took the vehicle to my local shop and the tech found both batteries bone dry of electrolyte and damaged due to improper charging.

Even though the vehicle was still under the power train warranty, I had to pay $893.69 for new batteries.

I have had no problems since installing the new batteries.

It was obvious that the tech at West Hills did not fully analyze the issue due to lack of knowledge and/or experience or both. The service advisor indicated to me when I questioned the techs findings that I did not know what I was talking about.

View full review
Loss:
$894
Cons:
  • Contentious attitude when explanations challenged
  • Lack of knowledge and experience of service personal

Preferred solution: Full refund

User's recommendation: Do not do business with West Hills Chrysler Jeep Dodge Ram

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content
  • PissedConsumer is on the Inc. 5000 list

For more information read Blog article