We received an online coupon for "20% off entire order" and read through all exclusions, which included west elm collection, everyday values and others. We traveled to the store to make a $5000 purchase from the Urban Collection, which was NOT on any exclusion list....Read more
I order 3 items form West Elm on January 3rd. One was delivered and the other two were forgotten. After numerous attempts, I finally was contacted to schedule the remaining 2 items on March 1st despite asking for an earlier delivery. The furniture is being delivered to...Read more
West Elm furniture can be hit or miss. Their customer service, however, always sucks. I ordered a $2,000 sofa and waited 8 weeks for delivery. The day before it was scheduled to be delivered, the transit company called me and said that the sofa was missing its legs. A...Read more
King Size Linen Duvet Cover Review
by Ecarroll124 #1012744
This company has a hard and fast 30 day return policy-even if the product is defective. I honestly don't think "normal wear and tear" is the appropriate description for a duvet cover that is shredding after five months of use. I think "cheap *** made in China and sold at exorbitant prices" is probably more accurate.
West Elm Rug Review
by anonymous #1000746
Bought a rug there on sale and it literally sheds as if I have another dog! It is white and I thought after a month of vacuuming it would settle down. I have a dyson and it literally fills the cup each time I vacuum. The rest of my floor is hard wood and there is constant fuzz! Last time that I will trust a purchase from west Elm.
West Elm Finn Fabric Sofa Review
by anonymous #996143
I bought a sofa online. After 8 weeks It was delivered damaged. I kept the damaged sofa while they make another. This sofa is not what I expected. I am very unhappy with the poor quality and uncomfortably of the sofa.. 1300.00 wasted. Now I know why they a NO RETURN policy.
West Elm Delivery Service Review
by anonymous #987912
Late delivery Defective products Lack of action to replace products
I placed an order online today, then they notified me that the item is going to be ready for shipment in 10 to 20 days. Which means I could get it in approx 30 days. Of course this is an item that is out of stock but they won't tell you that. I called them to cancel...Read more
Ordered two record players and two records on Black Friday. One set (a record and record player) arrived timely. The second set did not. I received an empty cardboard folder with not record but a packing slip for a record. I contacted West Elm and within a week or two...Read more
So the website is not working from home or work so I was like ok Call IN just so you can get the deal. They do not want you to use the coupon and they speak to you like you're a *** kid. I had to repeat myself over 5 times to the point I was like no I do not want to...Read more
Bought a coffee table on Dec 29th online. Called in early January to cancel the order. About two week's later my credit card gets charged over $1000... clearly the customer service agent on the phone did NOT cancel my order. I call back on Jan 25th. This customer...Read more
Bought a sectional was a piece of *** sold it do not buy elm Street or pottery Barn sorry workmanshipRead more
DO NOT buy the "Upholstered Tufted Ottoman"!!!!! Last year, my husband and I received one as a gift in our wedding registry, and while it was unstable to begin with, it has COMPLETELY FALLEN APART within less than a year. With the fabric we got, the price tag was over...Read more
I had to make a review here since I'm amazed at how hard it is to find any reviews of West Elm products anywhere! The Peggy Sofa from West Elm is a cute design (if you like mid century design) but if anyone at West Elm had bothered to sit on the sofa for even an hour...Read more