filters
state:
Show
city:
Show
category:
Show
product:
Show
Ordered two record players and two records on Black Friday. One set (a record and record player) arrived timely. The second set did not. I received an empty cardboard folder with not record but a packing slip for a record. I contacted West Elm and within a week or two o received the missing record. I still have not received the second record player I ordered AND PAID FOR. Seriously, I intially investigated and got a "order processing" message...
Read more
2.3
#1010790
So the website is not working from home or work so I was like ok Call IN just so you can get the deal. They do not want you to use the coupon and they speak to you like you're a *** kid. I had to repeat myself over 5 times to the point I was like no I do not want to purchase anything. This *** man was so rude I hung up and called back and the lady was rude too. I asked for the supervisor and of course I was told that no one can help me. If you...
Read more
#1007858
Bought a coffee table on Dec 29th online. Called in early January to cancel the order. About two week's later my credit card gets charged over $1000... clearly the customer service agent on the phone did NOT cancel my order. I call back on Jan 25th. This customer service representative claims to really cancel my order. Feb 7th still no refund on my credit card. Call West Elms for a 3rd time regarding the same order cancellation. After spending...
Read more
#1004488

King Size Linen Duvet Cover Review

#1012744
1.4
This company has a hard and fast 30 day return policy-even if the product is defective. I honestly don't think "normal wear and tear" is the appropriate description for a duvet cover that is shredding after five months of use. I think "cheap *** made in China and sold at exorbitant prices" is probably more accurate.
Comment
Show

West Elm Sofa Review

#1001752
1.0
Bought a sectional was a piece of *** sold it do not buy elm Street or pottery Barn sorry workmanship
Comment
Show

West Elm Rug Review

#1000746
Bought a rug there on sale and it literally sheds as if I have another dog! It is white and I thought after a month of vacuuming it would settle down. I have a dyson and it literally fills the cup each time I vacuum. The rest of my floor is hard wood and there is constant fuzz! Last time that I will trust a purchase from west Elm.
Comment
Show

West Elm Finn Fabric Sofa Review

#996143
2.1
I bought a sofa online. After 8 weeks It was delivered damaged. I kept the damaged sofa while they make another. This sofa is not what I expected. I am very unhappy with the poor quality and uncomfortably of the sofa.. 1300.00 wasted. Now I know why they a NO RETURN policy.
Comment
Show
DO NOT buy the "Upholstered Tufted Ottoman"!!!!! Last year, my husband and I received one as a gift in our wedding registry, and while it was unstable to begin with, it has COMPLETELY FALLEN APART within less than a year. With the fabric we got, the price tag was over $500(!!!), but the company will take ZERO responsibility for it because we're not responding within the 30-day window. If a $500 ottoman had fallen apart in 30 days, that would...
Read more
1.8
#1001602
I had to make a review here since I'm amazed at how hard it is to find any reviews of West Elm products anywhere! The Peggy Sofa from West Elm is a cute design (if you like mid century design) but if anyone at West Elm had bothered to sit on the sofa for even an hour they would have known about the button problem: once the weight of a person is on the cushion, it makes the buttons pop up and then they catch on your feet, clothes, etc. I have to...
Read more
2.5
I liked
  • Style of the products
#1001295
I bought my daughter a gift card to the West Elm store in Calgary for Christmas, as she is getting her own place and wanted furniture. Ia few weeks ago she went into the store and saw a nightstand that indicated on the tag that there was a three drawer dresser also available and a price ( $1119). This is the canadian price as the US price online is $849 US. We went in today to purchase the dresser- were told it would need to be ordered. But when...
Read more
1.4
#1000119
Found this online, bought in store. I received two boxes, one with the base, one with the shade. Surprisingly, the base came with a lightbulb...but NOT the harp and finial needed to attach the shade to the base! Upon checking the paperwork inside the base box, it in fact stated that the harp and finial are NOT INCLUDED! I don't understand how they can sell a lamp for $160 without all the hardware needed to make it FUNCTION. Customer service told...
Read more
1.4
#999476
Sept 7 2016, I ordered a custom color Henry sofa and love seat. (8-10week) orderfrom west elm. Nov 15th I have not recieved info on my order status. I called, was transferred 6-7 different times, then I was told I receive a call in 24 hours about the status of my order. No call, I called a week later, after being transferred several more times, I was told the fabric is on back order. It's gonna be another 10-12 weeks. I said no thank you, please...
Read more
I purchased a rug online. A few days later (before receiving the rug) I noticed that the price was reduced and free shipping was offered. I contacted West Elm customer service and requested to get a credit for the price difference as well as the freight. First email was never answered. I wrote a second email, still before receiving the rug, and this time I was told that they cannot adjust price after it is purchased. The only option is to return...
Read more
Anonymous

Alan Next time that happens, call your local store and speak to the manager. i had the same thing happen to me, i bought a piece of furniture and 3 weeks after it was delivered, th...

1.0
I didn't like
  • Customer services
#993485

Contact West Elm

Headquarters Address:
West Elm
3250 Van Ness Avenue
San Francisco, CA 94109
Phone:
(877) 451-9519
More

Companies similar to West Elm

Top Rated Products Manufactured by West Elm

I was in the market for a loveseat for my home office and decided on the Henry loveseat. I chose the "quick order" option, which implied that the item was in stock and would ship promptly. Three months and about six phone calls later, West Elm told me they "lost" my loveseat in a warehouse in Kansas City and would have to re-submit my order. I ordered the item July 12th. My loveseat arrived December 12th. To top it off, during at least half of...
Read more
#993236