West Coast Vinyl Reviews
11.5K CLAIMED LOSSES
1 TOTAL REVIEW
West Coast Vinyl windows' lifetime warranty is non-existant
I paid $11,000 to install windows and a sliding door in the home I bought last year. The sales guy was great, even volunteering to help me with yard work. However, once they got my check after installation, the company and the salesman disappeared. First, I was eligible for a $500 energy rebate from my local utility. I called a dozen times, talking to several different departments and multiple people (and cities), including my salesman, to get the necessary paperwork, and never did get it. I had one woman tell me twice she was sending it AND emailing it to me. Never showed up. I finally gave up after two months. Now, the latch on my slider is sticking and not unlocking. I called the company; they told me they would have their local repairman contact me. He called once, while I was at work, and left his name and number. Since then, I have called him THREE times to set up an appointment. He hasn't called me back. It's been two weeks since he first called. If I pass the one year mark of installation, then I have to pay a $100 service charge for the call. Great customer service, folks. I should have spent $3000 on windows at my local big box home improvement center to have vinyl windows installed. I spent $300 on an exterior door from them, and they've called 3 times to make sure I'm happy with the install and if there's anything further they can do. Don't spend your money on West Coast Vinyl, based in Tacoma, WA.
Companies Similar to West Coast Vinyl
Thank You for Your Reply!
Thank You for Your Reply! We are processing your message.
11Thank You for Your Submission
Your comment is successfully posted.
West Coast Vinyl