Lied to, and blatenly ripped off

We contacted Ian Joyner at west coast plumbing filtration the first time about five years ago to come assess the problem with our e-one grinder pump, and were told that it would cost a thousand dollars just to pull the pump out of the ground, to which i replied "that's outrageous! I'll just pull the pump myself and have it out of the ground when you get here." Which takes even an unknowledgable homeowner like myself less than five minutes to do. When they arrived they claimed that there was no way to fix the pump (LIE) and that it would cost $4000.00 to replace it (another blaten lie as you can purchase a brand new pump directly from the manufaturer, have a new hole dug, and have a new housing and pump installed for significantly less than $2000.00. When we protested to the ridiculously inflated price Ian (company owner) informed us that they were the only company in washington who was certified to work on these type of sewer pumps leaving us no choice but to pay it. About a year later the pump stopped working again. Instead of allowing them to charge us another $4000.00 i decided to do some homework, during which i contacted the manufacturer and found out that not only is west coast plumbing not certified to work on these pumps, they charged us more than three times what the manufacturer would have charged, and on top of that the pump didn't even need to be replaced. The problem was an electrical switch which costs less than $200.00, and is very easy to replace. I just want other people to know about this so it doesn't happen to anyone else. it's not right when a company thrives by taking work from licensed proffessionals, and scamming people out of their hard earned money. So if you have a problem with your environment one sewage grinder pump. DO NOT CALL WEST COAST PLUMBING. Call the manufacturer and save yourself a few thousand dollars.
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ID
#519551 Review #519551 is a subjective opinion of poster.
Location
Olympia, Washington
Loss
$5658

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