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Lithia Motors dba Wesley Chapel Honda Fraudulent Business Practice

Lithia Motors dba Wesley Chapel Honda Fraudulent Business Practice
Update by user Oct 26, 2020

The dealer finally refunded the cost of the warranty I did not want. As to the rest, I will just let it go. Lesson learned...never trust a car dealer.

Original review posted by user Sep 26, 2020
My wife I and purchased a 2020 Honda CR-V on July 27, 2020. I had thought the problems had been resolved, but they have not. Upon closer look at the contract, I noted they packed items we originally did not want, rather than list them separately. As a result, the general manager told me that the warranty for the ECP Auto Armor paint protection would have to be purchased since it was not listed on the bill of sale. After contacting ECP, I found this was bogus and ECP sent the warranty. I received no information on the ECP except for a little decal they affixed to the windshield directly over another decal (see photo). The Finance Manager snuck in a vehicle service contract that I did not want. When I discovered this days later, he stated it would be refunded in two to three weeks. It's been over a month and I have heard nothing. Further, when I calculated the price of our trade ins and the price of the vehicle, it was clear that they changed the figures. I also had to request the Monroney label later since they failed to supply that. They kept us late into the afternoon, so I'm guessing that they tried to wear down two senior citizens in their 70s. They succeeded. I supposedly have two years or 24K miles complimentary maintenance, however, I will not be taking my car to that dealer. I will gladly take it to Ocean Honda in Port Richey where I have had cars serviced before and pay for the maintenance. I regret not buying my vehicle from Ocean Honda. I have purchased cars for many decades and have never had a problem. I let my guard down this time and I have myself to blame. Nevertheless, the Florida Attorney General's office, Seniors vs Crime, is now involved.
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#2192097 Review #2192097 is a subjective opinion of poster.
Land O Lakes, Florida
Preferred solution
Refund the cost of the Vehicle Service Contract. I'll just have to eat the rest.

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