113 WePay Reviews | go.wepay.com @ PissedConsumer

Anonymous

Guest-5654282

Cape Town, Western Cape

Pebding client paykent

Feb 26, 2024

1.0

The number provided for wepay does not exist thus I was not able to contact wepsy regarding this emergency Im about to lose one of my biggest clients

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User's recommendation: Please provide correct contact information

Gregory B Uab |

Redwood City, California

Identity Verification

Feb 23, 2024

I can't log into my we will pay account because I guess I had a verification identity reset password

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Pros:

Cons:

Stocks

Preferred solution: I would like to get into my account

Tamra Wwc

San Angelo, Texas

In correct charge to myself difficult to resolvev

Jan 26, 2024

1.0

WePay - In correct charge to myself difficult to resolvev

Incorrect charge to me for 48.98 from WPY, after investigation my time I found out it was from Infusionsoft a company I never heard of . Still no help in resolving this issue

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User's recommendation: Becareful

Richard L Rhk

Dispute

Feb 13, 2024

1.0

Yes, this company is horrible, just look at their BBB rating. Their process is ridiculous. To me it see. Legal! Very unhappy

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Loss:

$6300

Cons:

Crooks

Preferred solution: Full refund

User's recommendation: S make sire you look this company up before you go with them.

Adewale T Eqx

Holding Business Funds without a Reason

Jan 31, 2024

1.0

I just started a business and I opened a business account with Chase bank. Chase bank offer credit card processing platform, not knowing it was Wepay. My first customer made payment through this link and wepay received the money, closed my account and emailed me to wait for 120 days before they will release the fund. I am going through a long process divorce and just trying to make things better for myself. However, wepay action to seize the money meant for operations indicate how bad things might go for me. Wepay closedown the account without any explanation and seized the funds because I dont understand.

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Loss:

$45009

Pros:

Zero customer service too scared

Cons:

Heartless
Useless

Preferred solution: Full refund

User's recommendation: Run away from Wepay. They’re heartless and useless

Resolved

Edwin D Sfi

Edwin D Sfi |

Kingsport, Tennessee

Resolved: Order paid & then 3 days later it showed order canceled.

Jan 13, 2024

I have not yet received the order. I placed the order from a link that extreme online store sent me but they say it is not their order number. The invoice I received shows it was ordered through EOS but it also shows factory function as the supplier. I am quite concerned about this issue. I have not yet been able to actually speak with a person.

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Dmitry K Qna |

Cold Lake, Alberta

Account issues

Feb 07, 2024

1.0

No customer service. They closed our account without any explanation. We tried to reach them via phone and no luck. They have communication just via email.

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Diana A Vpl

Non payment

Jul 22, 2023

1.0

I used an app called diem to obtain a cleaning job. The only payment system they use is we pay so I registered for we pay. I have never used we pay prior to the app DM and updated my phone number and address with wepay. Everything was updated bank account information was updated where it needed to be since I'd never use DM yet and had moved since then then I accepted a cleaning job on the DM app for the first time I received the email where it said it would take 3 days to process the payment to me however I all of a sudden had a failed payment with we pay after it said it was due to deposit then we pay turned around sent me an email saying my account under after careful review was suddenly closed and the client refunded back her money. I did however after the 7 Days talk to the client by messaging and she states she has not yet received the refund for it. I contacted DM as well as we pay damn claims that they are working on it however we pay whenever they email me back finally they State the same exact email over and over after saying they were here to help me then they would just all of a sudden the next lines were about closing my account and I can appeal it if I want. This has been going on now over a week and no results I would never use we pay nor would I ever recommend we pay to anybody out there or use any app that is associated with we pay. I will include the screenshots of this information as well.

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Loss:

$326

Cons:

Everything about them

Preferred solution: Full refund

Darlene Z Bgk

They keep your money for 120 days no reason

Dec 14, 2023

1.0

Before you open an account with fresh books make account somewhere else and read all businesses affected with money hold back. They will not tell you if they will accept processing your electronics payments. So they can keep your money for a while. Maybe to loan it to people then return it to you when they feel like it. Please consider all reviews. It's very bad. Or you will experience fighting over your money mostly of the transaction is from $3000. It was so embarrassing to ask our client to cancel the transaction but they couldnt Cz money was taken and was never returned.

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Loss:

$2900

Pros:

Zero customer service too scared

Cons:

No phone number

Preferred solution: Full refund

User's recommendation: There’s plenty of other software to use for invoicing. Not wepay and fresh books.

Anonymous

Guest-5560220

Exton, Pennsylvania

What?

Jan 24, 2024

1.0

Someone I guess stole my card and charged something with this company, and i cant get ahold of anyone to disbute the charges.

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User's recommendation: No customer service, dont use

Lynn D Ypi |

Saskatoon, Saskatchewan

Overcharge on Donation to Godible website.

Jan 16, 2024

This morning I made a donation of $40.00 on the Godible website but I was charged $400.00. Can you please correct this error? Truly, Lynn Dutertre ps, your system would not accept the word copy of the reciept from Godible for $400.00 USD

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Kelly P Equ

Closed my account saying there is a chargeback

Dec 09, 2023

1.0

WePay closed my account saying thete was a high risk for chargebacks. I have 2 payments totalling $1550. I am unable to withdraw per Wepay closed the account. I am waiting for a response from mutiple emails sent to Wepay customer service.

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Loss:

$1550

Preferred solution: Full refund

User's recommendation: Please DO NOT USE

Olivia R Hlx

Olivia R Hlx |

Payment

Nov 16, 2023

I being waiting almost 8 days for my money to be deposited I have talk to my customer and she cant believe the she made the payment and you guys havent release my payment its so frustrating cause have staff to pay if I knew it was going to be this big of a problem I wouldve never use u guys !! Pluse you dont have way to contact

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Preferred solution: Get my money clear

User's recommendation: Not to use ur services

Alvester Ekc

El Sobrante, California

Unable to verify my organization as a IRS recognized 501(c)(4) institution.

Jan 31, 2024

Failure to deposit collected into the registered bank account. I have not been able to resolve this matter.

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Darlene Z Bgk

Darlene Z Bgk |

Tampa, Florida

Steal Money

Dec 14, 2023

We billed a customer and as soon as the payment went in of $2900, they decided that our company was of high risk and now forcing us to wait for 120 days! Their answers are so robotic. No one helps! They are attached to JPMorgan Chase Bank. We just want our money. They have no right to hold our money.

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User's recommendation: Don’t use Freshbooks or Wepay if you want your $

Dwayne R Why

Failure to respond to chargeback

Nov 06, 2023

1.0

On November 1, 2023 Wepay sent us a merchant chargeback and told us that we had 5 business days and on over the weekend 3 days before our response was due they closed out our ability to respond. We are know stuck having to refund $6,000 for services provided and rendered.

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Loss:

Preferred solution: Full refund

User's recommendation: Stay Away From Chase and We Pay

Contact Information

Website:

go.wepay.com

Mailing Address:

350 Convention Way STE 200

Redwood City, California 94063

United States

Phone:

(855) 469-3729

Contact WePay Customer Service

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About

Summary

WePay specializes in fully integrated payments. The company was founded by Bill Clerico and Rich Aberman in 2008. Its headquarters is based in Redwood City, California, USA. WePay offers a payment API to small and big businesses including marketplaces and crowdfunding platforms. The payment system can be integrated into customer’s platform. Customization options are checkout forms, confirmation emails, credit card statements, mobile transactions, and customer support emails. It is also possible to use event ticketing, invoicing, marketing automation, and business management software business tools with WePay. The payment system has funds settlement experience. WePay accepts all major credit cards. Technical documentation is available for developers.

WePay is ranked 124 out of 253 in Cash Services category

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WePay

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Media from reviews

Top WePay Reviews

"Pebding client paykent"

Pebding client paykent

Identity Verification

In correct charge to myself difficult to resolvev

Dispute

Holding Business Funds without a Reason

Resolved: Order paid & then 3 days later it showed order canceled.

Account issues

Non payment

They keep your money for 120 days no reason

What?

Overcharge on Donation to Godible website.

Closed my account saying there is a chargeback

Payment

Unable to verify my organization as a IRS recognized 501(c)(4) institution.

Steal Money

Failure to respond to chargeback

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