Wen Los Angeles, CaliforniaComplaints and Reviews

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2.1 Based on 315 reviews
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  • Customers like
    • Smell 12
    • How it makes my hair feel and look 7
    • Product 7
  • Customers don't like
    • Hair loss 30
    • Deceptive marketing practice 15
    • Lost my hair 14
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I urge you to think twice before trying this product. I began using it a little over a year ago. Loved the smell, loved the shine, and manageability. I have (well I guess I should say HAD ) a ton of fine, wavy hair. After a few months I noticed that my hair line had become noticeably thiner (I had my hormones check - they were in balance.) never did I think it was the product until clumps of hair starting falling out and began researching only... Read more

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hello i have been using Wen for a while, i order products all the time, but this last time i dont know what went wrong my hair looks like chicken hair all plucked all over it is a mess. i cant go out without a scarf or a wig that i had to buy, please have some one call me please, my name is margaret 213-718-0464,or 213-718-8924 i am very,very upset and unhappy,i have been wearing a wig. check yr list i have been using this product for about... Read more

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sister purchased wen is gift for me new improved version it turn my hair red, then i started loosing hair and many bald spots i consulted dermatologist and am still being treated for hair loss and bald spots.I had used wen before with very good results, with new version hair was different texture when i used it . I informed my sister about product and she contacted wen customer service and returned a unused portions , and was told that wen... Read more

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I have been natural for 4years. I've tried every product on the market..I've even cowashed. My hair always looked dry and also had a straw feel to it.. Wen has been a game changer to me.. I've been using it for 2months.. I live in Vegas.. I use the tea tree for my dry scalp.. And the fig, summer Mango n coconut, and summer honey peach as my leave-in when I style my hair.. My hair is 4b kinky coily. My hair literally looks wet and like I took a... Read more

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  • From mobile
  • Apr 26, 2015
  • #627400

Hi chaz i have been using wen for a year now, and i use 15pumps cause my hair is long but now when i use it im not getting that shine and now its frizzy and stiff. Im not using any shampoo or condisionners. I feel ugly myhair is a mess can u help me out i know your very busy . But maybe i could do something different. Help me

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  • From mobile
  • Apr 18, 2015
  • #623877

I am actually just mad at Chaz himself. We went out, and he took advantage of me. He told me we would me together but then changed his mind. I got a free bottle of wen and it did work wonders, it even changed my hair color to the one I've always wanted! But on a personal level, he hurt me.

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Don"'t buy their advertised speciat on TV and give them a credit card for payment! They will send you items you never ordered regularly and charge them to your card. It will take an act of congress to get the items returned and months to get a credit to your card if you ever get a credit to your card. I had to file a fraudulent charges complaint with my bank, have them cancel my card and issue a new card with a new account number.,they then took... Read more

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So I just received my initial order of Wen a few days ago. After using the product three times, I can say that I can see a difference in my hair. Even though I received the WRONG scent for the cleansing conditioner, I was not too displeased, and decided to create the online account they offer to more easily access and control what/when I'm shipped something. I was unable to, and error codes would show up on top of the page. So I called... Read more

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  • From mobile
  • Jun 18, 2014
  • #499274

Ordered product, didn't work on my thick hair. When I tried to cancel, was told I owe $60+ more for product I never got! Attempted to cancel but just found ANOTHER charge on my card even after calling to cancel. Not happy!!! Seems like a scam to me..

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I was watching the infomercial of Chaz Dean's product. I ordered (what was advertise to me) a $29 introductory offer. I thought it was a one time order. What I didn't' know is that they bill you every month for the product.(that you didn't ask for every month) I just looked at my bank statement. They billed be not only for the $29 for the initial product I ordered and received, but also for additional products i did not want. My account... Read more

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