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I urge you to think twice before trying this product. I began using it a little over a year ago. Loved the smell, loved the shine, and manageability. I have (well I guess I should say HAD ) a ton of fine, wavy hair. After a few months I noticed that my hair line had become noticeably thiner (I had my hormones check - they were in balance.) never did I think it was the product until clumps of hair starting falling out and began researching only...
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1.2
I liked
  • Smell
I didn't like
  • Hair thinning and some burning scalp
#889011

hello i have been using Wen for a while, i order products all the time, but this last time i dont know what went wrong my hair looks like chicken hair all plucked all over it is a mess. i cant go out without a scarf or a wig that i had to buy, please have some one call me please, my name is margaret 213-718-0464,or 213-718-8924 i am very,very upset and unhappy,i have been wearing a wig. check yr list i have been using this product for about...
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I liked
  • Very bad i lose my hair
  • Thinning hair falling out
#767912
sister purchased wen is gift for me new improved version it turn my hair red, then i started loosing hair and many bald spots i consulted dermatologist and am still being treated for hair loss and bald spots.I had used wen before with very good results, with new version hair was different texture when i used it . I informed my sister about product and she contacted wen customer service and returned a unused portions , and was told that wen...
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I liked
  • Using the product to shampoo and condition
I didn't like
  • That it made my hair fall out
#752493

hair care product Review

#627400
5.0
Hi chaz i have been using wen for a year now, and i use 15pumps cause my hair is long but now when i use it im not getting that shine and now its frizzy and stiff. Im not using any shampoo or condisionners. I feel ugly myhair is a mess can u help me out i know your very busy . But maybe i could do something different. Help me
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positive experience Review

#623877
I am actually just mad at Chaz himself. We went out, and he took advantage of me. He told me we would me together but then changed his mind. I got a free bottle of wen and it did work wonders, it even changed my hair color to the one I've always wanted! But on a personal level, he hurt me.
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Hair Products Review

#499274
Ordered product, didn't work on my thick hair. When I tried to cancel, was told I owe $60+ more for product I never got! Attempted to cancel but just found ANOTHER charge on my card even after calling to cancel. Not happy!!! Seems like a scam to me..
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I have been natural for 4years. I've tried every product on the market..I've even cowashed. My hair always looked dry and also had a straw feel to it.. Wen has been a game changer to me.. I've been using it for 2months.. I live in Vegas.. I use the tea tree for my dry scalp.. And the fig, summer Mango n coconut, and summer honey peach as my leave-in when I style my hair.. My hair is 4b kinky coily. My hair literally looks wet and like I took a...
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4.8
#669909
Don"'t buy their advertised speciat on TV and give them a credit card for payment! They will send you items you never ordered regularly and charge them to your card. It will take an act of congress to get the items returned and months to get a credit to your card if you ever get a credit to your card. I had to file a fraudulent charges complaint with my bank, have them cancel my card and issue a new card with a new account number.,they then took...
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Anonymous

Joan I purchased this product on the internet, then read all of the negative reviews ( which I should have done first ) and then called the 1800 number to cancel the order. I was...

2.0
I didn't like
  • Disgusting
#601336
So I just received my initial order of Wen a few days ago. After using the product three times, I can say that I can see a difference in my hair. Even though I received the WRONG scent for the cleansing conditioner, I was not too displeased, and decided to create the online account they offer to more easily access and control what/when I'm shipped something. I was unable to, and error codes would show up on top of the page. So I called...
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#501152
I was watching the infomercial of Chaz Dean's product. I ordered (what was advertise to me) a $29 introductory offer. I thought it was a one time order. What I didn't' know is that they bill you every month for the product.(that you didn't ask for every month) I just looked at my bank statement. They billed be not only for the $29 for the initial product I ordered and received, but also for additional products i did not want. My account...
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Anonymous

AllForWen So YOU THOUGHT it was a one time order. So you were wrong. It was clearly stated in the website: it was an INTRODUCTORY OFFER, and you were signing up for automatic shipments....

Anonymous

Sally file an online complaint with the BBB (Better Business Bureau), they will assist in getting you a refund back

#397684
I purchased the Wen haircare system online and agreed to the shipment of products to my home every few months. After realizing it was more than I needed I decided to cancel and opt for purchasing the products at a beauty store instead. I spoke with a representative over the phone to cancel and although she was persistent in trying to convince me to stay I was VERY clear of my decision to cancel. I was charged not once, but twice after this...
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#348210

Bought Wen for someone else as a gift, and now I CANNOT get rid of them. Just like all the other reviews, it has been a complete joke trying to cancel my account or get my money back. They claimed to have cancelled my account and now I just got another charge. They say that they are "automatic payments" that haven't been credited back due to processing. However, they never told me this when I was cancelling the account, which I did 30 days ago....
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Anonymous

jojo grrr I am SO upset about this. I hate when I get duped by these types of businesses!

Anonymous

Robert I started to receive unauthorized charges on my credit charge for "recurring shipments" and for future vitamin orders!!! I filed an online complaint with the Better Busines...

#335921

Contact Wen

Headquarters Address:
Los Angeles, California
Phone:
(888) 414-3565
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Top Rated Products Manufactured by Wen

I ordered wen haircare a year ago. They do not stop sending products . They send products about every two months to me . I have been trying to cancel Wen Haircare because I already have enough hair products but I can't find a way how to cancel that is the reason why I am submiting this complaint i've lost about $300.00 . Its not that i dot like wen its that they send so much products that i have so many of wen products. I hope submiting...
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Anett88

Anett88 Call your credit card company and have them blocked from making any more unauthorized charges on your card. They did the same thing to me and I cancelled my account March 2012...

#333058