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2.1 Based on 311 reviews
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  • Customers like
    • Smell 12
    • How it makes my hair feel and look 8
    • Product 7
  • Customers don't like
    • Hair loss 30
    • Deceptive marketing practice 15
    • Lost my hair 14
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  • From mobile
  • Nov 25
  • #961428

I used it for 5 years then all of a sudden it seemed like they changed the formula as my hair broke off at the crown and I have gobs of hair come out when I did not have that before with wen. I'm 65 so my hair is dry anyways and doesn't need shampooing that often so I really lived this stuff until this last spring then major disaster. I'm so upset.

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I thought I was giving my hair a superior product, I could not have been more wrong. My hair fell out and I can see my pink scalp everywhere! I used to have thick curly unruly hair, and now I have a thin mess! It has been a year, and no regrowth. This is seriously affecting my entire life. I am embarrassed and ashamed. My hair stylist noticed my hair loss immediately, and I have asked her for any suggestions for regrowth. Sadly, she has... Read more

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I have long hair and am always looking for a good shampoo. My husband ordered this. The first time I used it, A LOT more hair than normal came out in the shower. We continued to use it, as it was expensive, but my hair was becoming much thinner. Actually for both of us. We stopped the autoship immediately and I have started using anti hair loss shampoo now. I am really hoping my hair thickens again. This has been an awful experience. Read more

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I started using Wen and about after 4-6 months I started noticing that I was losing hair. I did not think much about it until a friend said something to me. I mean I was losing brushes full and I don't have that much to lose. I stopped using it and after a little while the hair loss was not near as bad. It has been 1 year and my hair loss is normal again. Wow it was a scary time. I had my thyroid checked and was concerned that I had... Read more

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I have used Wen since last year..and i noticed severe hair thinning and hair loss.. Until now..i still have thin hair..even after stopping the use of the product! Very disappointed

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I am a black lady that use wen and my hair come out in little balls and knots in the shower and when I blow dry I have hair all over the bathroom I stopped using it for awhile and tried it again on monday morning octobet 31, 2016 and balls of hair came out as it did times before I can now relate this to the wen products. I will no longer use this on my hair. How do I get a refund still have products. Read more

Was this review helpful? 1 0

I have been using wen for 3 years now and I have had NO experience of hair loss! My hair is in the best condition it's ever been and I'm completely happy with this product. I'm a uk resident and I'm absolutely devastated that I can no longer purchase wen via the website due to all the complaints about hair loss. As human beings we lose up to 1000 hairs a day anything up to that is not unusual. I love wen and I stand by this product! I recommend... Read more

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I use wen produce about 3 times after that my hair got brittle,dry,and crumbly then started breaking as I comb it l am a black women with a Afro or had a Afro do not use this produce on black natural hair I still have two or three bottle left will not use.......and wen still won't to get payed...I don't think so......my Sista of color do not buy........and wen I braid my hair in my fingers I could just pull the brittle hair off and put it in a... Read more

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  • From mobile
  • Oct 25
  • #943062

So...so....upsetting...expensive...smells good for a while....then the ultimate let down...ur HAIR FALLS off to the wind..just can't believe it

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  • From mobile
  • Oct 23
  • #941739

Omg its causing My head ti burn!!!! Throwing ot Away!!!!

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