Wells Fargo Dealer Services
Reviews and Complaints
Rip Off Company
Preferred solution: Return the Vehicle and reinstate the loan ...drop repo charges. This was done illegally, please don't make me sue you guy
Wells Fargo Lost My Car Title after I paid my loan off early
I purchased a vehicle and used Wells Fargo Dealer Services. I will NEVER EVER USE WELLS FARGO DEALER SERVICE AGAIN.
I paid off loan in Oct. 2018 in full.
Wells Fargo had admitted they lost my vehicle title in the mail from Delaware DMV. Once my loan was paid off I went to Delaware DMV to inquire on my Title. I was informed that Wells Fargo should have mailed out to me the title clear and released with no lean.
Wells Fargo just mailed me a lean release letter and no title. I was on my own to purchase my title which makes no sense when title was lost in transit from DE DMV and Wells Fargo Bank. I filed a complaint with the bank's office of The President which was not handled properly. The person who was suppose to resolve it did nothing.
I contacted the bank 30 days later on Nov. 21, 2018 to inquiry on case and title. I was advised that a check was sent out to the State of PA Transportation, which I don't know why I like in DE and car is registered in DE. I was told that it was going to be stopped and a check will be mailed out to me.
8 days passed and I received nothing nor a phone call from Wells Fargo. I contacted manager and reported again my issue. I was informed that my case was re assigned to another because the first person dropped the ball. I contacted the new person working on the case the very next day and advised that they do not have any information or updates.
I explained to the agent that the bank has spelled my Name incorrectly on all document of the loan from day one and I advised the loan department and they had no concerns. The agent said they would look into it and contact me before Dec. 3, 2018 with a resolution. I advised them to just send me a check in my correct name for the title and it would be corrected and I would go to DE DMV to get title.
Agent said I will contact you when I get a check sent to you overnight.
The very next day I received a check written out to PA Department of Transportation. Wells Fargo is very incompetent and has failed several times to resolve an issue of my name spelled incorrectly and not providing me with a title.
Preferred solution: Full refund
Ridiculous business practices
Preferred solution: Remove me as a bad debt from all credit reports
Payment options
Car tag issues
Run well you can
- Poor management of account
Preferred solution: take off my credit and give me my car title
I hate this bank!
Sucked
Worst bank ever, scammers
Charging off an account the day after making a Payment plan
Tag for vehicle
- Poor customer service
Preferred solution: please have someone help me out
Poor reporting on my credit
NEVER Work With WFDS
Husband and I bought a 2010 Ford Escape in 2012 all payments were made on time until August of 2017 of which I called them asked if I could make an interest Payment and they said I could and I paid the amount requested. Then September came up, we found our self in a financial crunch.
I called them to let them know what we going thru, they asked if I could make payment of 395.00 which was less than the 447.52 payment we had made until we got in our financial crunch. I told them that would try but could not promise. At that point, they threatened to REPO the car. I asked they could hold on for a few more months as my husband was applying for a State Job, (and buy he got the job) and it would take at least a month before we would see his first check.
He Started his part-time job with the State on the 13th of November. The first payday in December was the first Friday of the month. I called them to let them know that we were able to make payments and I would send them a payment on the 18th of the month which was when our regular payments were made. At that point, they asked me for 1447.52.
I told them that I could make the 447.52 but would have to be creative on the $1000.00. So I went to a friend of 30 years and asked if she could help and she did. I called WFDS to let them know that I had all the money they asked for. At that point they were asking for $2000.00, the monthly payment and all late charges, they said no.
So asked if our account could be reviewed and could we refi the loan for the remaining balance of the loan(car was to due to being paid in full in April 2018). They told me to call back the next day. In the meantime at 4 am the next day they came and had the car repoed the car. My husband went to go to work later that morning, the car was gone.
I called them and said that they didn't even give us a warning about taking the car nor had they sent a letter or called to let us know. I then went on to tell them that I have been in constant contact with you since August about this. They told that there no notes in our file that indicated that we even called them. Then I said how could you be so cruel to take away our one and only car for my husband to go to work in and to take a handicapped person's car with the placard in the windshield and my wheelchair in the back.
At this point, I demanded that they tell me where my car was and that I want it back. I have a $1000.00 plus Dec payment, this time they were asking for the pay off amount of $4666. 17. I said, lady, if I had the payoff amount you would have had it by now and you people are not trying hard enough to help us out, besides how can we pay you if we don't have a car for my husband to go to work so that we can pay you.
Their reply was, that's not our problem and you being handicapped is also not our problem. So I replied with a few choice word and hung up, but not till I got them to tell me where my car was. I called the place where my car was, but they were closed for the weekend. I called the Repo company on Monday and asked if my car was there, they asked for the vin# on my car, my reply was the Vin# is on my registration in the glove box but I can give you my name address and the license plate# for the car, nope we need the vin#, I replied thanks for all your help, NOT and hung up.
It occurred to me that the vin# would be on my insurance papers and it was, so I called them back gave them the vin#. They had my car, I told them not to touch the car or take the plates off until I could settle this with WFDS. Called WFDS and asked them to work with us and asked how could they be so heartless and cruel to do this to a handicapped person. They said they were were going to report to the credit bureaus and ruin our credit, I replied so whats new you have already ruined it by not working with us and hung up.
I called the repo company said that we would be down the next day to recover personal belongings in the car(we borrowed my sister in laws car). When we finally saw the car it had a cracked windshield, two good chips on the car, 2 tires that were all worn on the inside of the tire and our GPS was missing and my hand's free device for our cell phones and my wheelchair. I was livid. The tires were practically new.
We on the waiting list to have the tires rotated and have the car realigned. Get this $800 plus in tires the car had gone 27K since the car got the tires in June of 2014. Well, the car went to Auction today Jan 2, 2018, and I have received a letter saying that they wanted over $5000.00 to get the car back and if they unable to get the price they want at wholesale to recover the costs that we would be billed for remaining amount. I'm ready for a fight because they are going to pay for a new wheelchair for me(wheelchairs cost over 6,000), our GPS, hands-free device for cell phones, if not then they will be dealing with our lawyer.
Based on all the dealings that other people have gone thru I think we have a good case!
Since then we have gone to a second-hand dealership and managed to refi an older car. One thing I always have done in life is to tell the truth about things.
Royally Messed up my Credit!!!
- Poor communication
- Customer service
- Incompetence
Preferred solution: I don't think I want anything from this company. I was a raving review for them prior to them messing up my credit! I am a responsible hard working single mother, and I feel like I was not given a fair notice of my balance on the loan.
Scam like call from wells fargo
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Oh yes, another deadbeat legal expert You can't even make car payments on time yet you claim to have money for an attorney! What a joke!
If you don't want their BILL COLLECTORS calling you, then pay your bills on time! If you don't want a repo, then pay your bills on time. That's as obvious as the rising sun!
They aren't THAT stupid to give you advance warning of a repo so you could hide the truck! Since you probably won't put together any intelligent rebuttal, now's the time to write back, "You must work for them!"