Wellpoint Reviews
Wellpoint Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Wellpoint has a 4.2 star rating from 3 reviews, consumers are mostly satisfied and 100% would likely recommend according to recent Wellpoint reviews and rating distribution showing 100% positive.
Key Takeaways for Future Customers
- Expect mixed experiences with customer service; some representatives praised for professionalism.
- Watch plan costs and coverage details closely; price level reported as medium.
- Prepare for possible hold times when calling member services.
Negative Feedback / Risk Areas
- Customer complaints about billing and coverage denials for bloodwork and unclear EOBs.
- Difficulty terminating or changing membership and repeated transfers between departments.
- Problems arranging transportation and occasional abrupt call handling.
Positive Feedback
Staff described as faithful, kind, diligent, and some reviewers highlight good customer service and helpful representatives.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Wellpoint has a 4.2 star rating from 3 reviews, consumers are mostly satisfied and 100% would likely recommend according to recent Wellpoint reviews and rating distribution showing 100% positive.
Key Takeaways for Future Customers
- Expect mixed experiences with customer service; some representatives praised for professionalism.
- Watch plan costs and coverage details closely; price level reported as medium.
- Prepare for possible hold times when calling member services.
Negative Feedback / Risk Areas
- Customer complaints about billing and coverage denials for bloodwork and unclear EOBs.
- Difficulty terminating or changing membership and repeated transfers between departments.
- Problems arranging transportation and occasional abrupt call handling.
Positive Feedback
Staff described as faithful, kind, diligent, and some reviewers highlight good customer service and helpful representatives.
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Verified Reviewer |
Terrell, Texas
Resolved: High Cost for no benefit
- - This is the first time any insurer won't cover bloodwork.
- - The lab billed two items; the homocysteine test was paid but shows as my responsibility.
Answered my questions and explained why things worked the way they did. I didn't agree with it because it causes a convoluted processing on the doctors part, but at least I know moving forward.
Don't quit working to get the answers you need.
If there is a reason for certain actions then they need to be clear so you can determine what actions you need to take the next time it comes up. I still don't agree with what was done and why, but at least I know how to prevent it the next time.
I was able to speak with another agent who was extremely helpful. The reason why they stated they did not pay for the bloodwork was because it was not coded as preventative as the two that were paid had been.
The two paid were a part of the Homocysteine panel and were were coded in that fashion.
I am still not happy that I pay the amount I do for health care and routine bloodwork has to be coded a specific way for it to be covered. This is largely because of my issues and a genetic defect that I have requires me to have them done every 3 months to keep them in a safe zone.
When I called to speak to them and find out what they had paid for, I got put on hold for 20 minutes, then told it was for the homocysteine test, which still shows up on my lab bill as my responsibility.
When I then asked why they supposedly paid for this blood test but not any of the other bloodwork, the agent hung up on me. I have added the annotated EOB showing what they did and did not cover (minus any pertinent data) and the lab bill showing how what they said they paid is still on my bill.
- Pay almost 2800 dollars a month for no benefit paying 800 deduct
Preferred solution: I would like to know still what it was that was paid for and if it was for bloodwork I want to know why it was covered and nothing else.
User's recommendation: avoid at all cost
Arlington, Texas
Transportation arangements
- - WellPoint insured caller tried to arrange transport for two appointments.
- - They heard a bogus recording not related to health benefits.
I am under WellPoint insurance and I called members services to set up transportation to 2important appointments this week , I get a bogus recording that has nothing to do with health insurance benefits . Can you help me ?
Montvale, New Jersey
Want to terminate my plan
- - Please terminate this policy and remove my name.
- - I do not recommend this company to anyone.
- - Difficult to reach support; issue remains unresolved.
I dont know how my name got on this plan but I dont want it. Please terminate this and whatever my name is on with this policy.
I do not recommend this company to anyone.
Very difficult to get someone on the phone to help solve problems. Its been awhile that I have been dealing with this and its still not rectified.
User's recommendation: Never
Montvale, New Jersey
Want to terminate my plan
I have no idea if this issue is resolved. I cant seem to find the proper person to fix the problem. I keep getting transferred to a million different people in different departments.
User's recommendation: Never
I found what I was looking for.
- - The gentleman who helped me was kind, friendly, professional, honest, and resourceful.
- - I would recommend he trains all reps in health sectors.
The gentleman who helped me, was very kind, friendly, professional, honest, and resourceful. I wish I knew his name, I would recommend that he trains, all representatives in every health sector. I know this isn't practical but I only want to deal with him!
- Staff is very faithful kind and diligent
- Representative could be having a bad day
Preferred solution: I have received what I was looking for.
User's recommendation: Absolutely recommend, Well Point
Good customer service
Trying to verify the update of my policy
Thats the reason of this communication with the customer service
- Non
Preferred solution: Get update
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