Question about where to send an order for repayment

Knowing where to send a request for refunded payment for wig. They directed me to where to send it. Thank you!

User's recommendation: Call them with your questions.

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ID
#3859730 Review #3859730 is a subjective opinion of poster.
Location
Bettendorf, Iowa
New Reviewer

Lied to and misinformed about coverage

We specifically asked customer service if a certain alcohol/drug treatment facility would be covered under the policy. We were told yes and were told specific amount we would be liable for. A day after we took our son there we were told his treatment was not going to be covered. In the last two weeks I have been told by three customer service reps that it is supposed to be covered and now by three of them it is not. So we are looking at paying over $10,000 compared to a little over $1000. I am very angry about being lied to and not told upfront about all the if, ands, and buts about the coverage. We would have explored other options. The only help I am getting from them now is being told to contact the facility and have them explore other options where the "level of care" might be covered. Oh and the facility now can give others the info they need to do a precert. I can't get a straight answer about where is covered or why this facility isn't covered. The reasons they say aren't even true to this facility.
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ID
#698247 Review #698247 is a subjective opinion of poster.
Location
Kearney, Nebraska
Reason of review
Poor customer service
Loss
$9000
Preferred solution
Let the company propose a solution

Insurance Expert Talks

Exposed: Types of Insurance Scams and Fails

Mar 7, 2021

In this video interview, Charles R. Gallagher, an attorney, explains what sort of insurance fraud happens with consumers. Find out more about insurance fraud, the worst cases discovered, and how to protect yourself from insurance scam.

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Charles
Charles

Charles R. Gallagher, an attorney and managing partner with Gallagher & Associates. His practice focuses on insurance litigation, foreclosure defense and consumer law.

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