Anonymous
map-marker San Francisco, California

Closing account

I have not heard back from sending in the form to close my grandchildrens accounts. Ella V Finney (108****) David E Finney (110****) Please check on this Thank you Jill Finney
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William C Fkj

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Verified Reviewer

Awful bank - terrible customer service , whether by phone or on-line. They are currently holding a check I deposited from my wife's institution that I know has cleared.

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I deposited a check on-line and it is being held even though I know it has cleared the other bank. They originally erroneously posted on their on-line portal that this money was available, so I scheduled a payment to go out that didn't because they were actually holding the funds. I've never missed a loan payment and I've been with this bunch through three different name changes and buyouts. I'm done!
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Preferred solution: I want my money.

User's recommendation: Don't use this institution unless you live near a branch and have a good relationship with someone who can help you.

Marcia S Jow
map-marker Phoenix, Arizona

Information

No complaints...just need to know my new acct number to make deposits to my savings account and also branch locations
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Serena L Tio
map-marker Houston, Texas

Debit card

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No one answered the phone, it was absolutely horrible. All I needed was someone to help me figure out if I had a block on my card. But no one answered
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Preferred solution: Let the company propose a solution

Sandra Kay O
map-marker Owosso, Michigan

Can't get into my account

I sold my house in TX moved to Colorado then to Michigan. I cant get into my account which I have not closed. I tried to download well by app to no avail. Please contact me at my new phone number in Michigan at 1 98********! Thanks Sandra Kay Odell 895720
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Loss:
$200

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