Wellby Reviews
Wellby Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Wellby has a 1.1 star rating based on 3 customer reviews and consumers are mostly dissatisfied. Recent recommendations urge potential customers to look elsewhere or only use Wellby if you live near a branch and have a strong local contact. Wellby reviews and Wellby customer complaints focus on poor customer service and account access problems.
Key Takeaways for Future Customers
- Expect limited corporate-level support and possible delays in account closures or correspondence.
- Be aware of fees such as a reported $12 cashier's check charge affecting billing expectations.
Negative Feedback / Risk Areas
- Poor phone and online customer service with unanswered calls and access issues.
- Holds on deposited funds and unclear posting causing missed payments.
- Slow responses for account closures and loss of local branch managerial support.
Positive Feedback
Some customers praised local branch teams historically, though current sentiment notes lower morale; membership convenience and online tools were mentioned but unreliable for some users.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Wellby has a 1.1 star rating based on 3 customer reviews and consumers are mostly dissatisfied. Recent recommendations urge potential customers to look elsewhere or only use Wellby if you live near a branch and have a strong local contact. Wellby reviews and Wellby customer complaints focus on poor customer service and account access problems.
Key Takeaways for Future Customers
- Expect limited corporate-level support and possible delays in account closures or correspondence.
- Be aware of fees such as a reported $12 cashier's check charge affecting billing expectations.
Negative Feedback / Risk Areas
- Poor phone and online customer service with unanswered calls and access issues.
- Holds on deposited funds and unclear posting causing missed payments.
- Slow responses for account closures and loss of local branch managerial support.
Positive Feedback
Some customers praised local branch teams historically, though current sentiment notes lower morale; membership convenience and online tools were mentioned but unreliable for some users.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Poor corporate support
- - Service declined after Wellby Financial branding; $12 cashier's check fee.
- - Seabrook branch had an excellent team; morale and service have declined.
Wellby corporate is the worst federal credit union I have ever dealt with since their change from JSC-FCU. They want to take away our well deserved profit and invest in a corporate Palace including not investing in their people disgusting.And I must say that's not a problem at my Seabrook Branch
I should have expected this since it became "Wellby Financial".
They don't understand their survival depends on a easy customer service approach, including customer satisfaction. Which appears not to be a Wellby objective!
User's recommendation: Look elsewhere
San Francisco, California
Closing account
I have not heard back from sending in the form to close my grandchildrens accounts.
Ella V Finney (108****)
David E Finney (110****)
Please check on this
Thank you
Jill Finney
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerAwful bank - terrible customer service , whether by phone or on-line. They are currently holding a check I deposited from my wife's institution that I know has cleared.
- - Online check deposit is held despite funds clearing.
- - They've never missed a loan payment and stayed through three name changes and buyouts.
I deposited a check on-line and it is being held even though I know it has cleared the other bank. They originally erroneously posted on their on-line portal that this money was available, so I scheduled a payment to go out that didn't because they were actually holding the funds.
I've never missed a loan payment and I've been with this bunch through three different name changes and buyouts. I'm done!
Preferred solution: I want my money.
User's recommendation: Don't use this institution unless you live near a branch and have a good relationship with someone who can help you.
Information
No complaints...just need to know my new acct number to make deposits to my savings account and also branch locations
Debit card
No one answered the phone, it was absolutely horrible. All I needed was someone to help me figure out if I had a block on my card. But no one answered
Preferred solution: Let the company propose a solution
Can't get into my account
- - Cannot access my account; it is not closed.
- - Tried to download well by app but it failed.
- - Please contact me at my new Michigan number: 1 98********!
I sold my house in TX moved to Colorado then to Michigan. I cant get into my account which I have not closed. I tried to download well by app to no avail.
Please contact me at my new phone number in Michigan at 1 98********!
Thanks Sandra Kay Odell 895720
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I have
It was what it was poor customer service
It was account specific that's the reason for the phone call
Then that was your fault. Go locate your account number THEN call.
You should be glad they aren’t handing out info that’s account specific to someone lacking that IMPORTANT identifying piece of info. Your head would explode if your account was drained and you listened to the scammer’s call obtaining your info without knowing it.
I have and it's NAVY FCU
I am if you read NAVY FCU
If you did not have your account number you should have asked the individual your question. If it wasn’t account specific she probably could have answered it.