Susan P Ozz

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Verified Reviewer

I have a lot of red in my hair. I’ve told NUMEROUS HAIRDRESSERS NOT TO USE BLEACH AND DEFINITELY DO NOT USE GOLDEN BLONDE? They ignore me, I pay what they charge and go home mad.

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Now I lighten with Blonde Brilliance and 20 Vol Wella cream developer. Wait a few days to allow natural oils to replenish scalp. I combine color Charm 10/1030 palest ash blonde and Color Charm 9NN intense very light blonde and I get a beautiful Swedish/Nordic blonde with depth and definition. Couldnt be happier.
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Pros:
  • Easy to use - great results

User's recommendation: Call Wella technicians who are ready and trained to help you with your hair.

Dywane Nih
map-marker Philadelphia, Pennsylvania

I am I'm out of blinding plus what can I use in his place temporary Lee?

What can I use instead of blinding plus temporarily because I ran out of it and I have a client coming in today
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Jason C Lwv

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Verified Reviewer
| map-marker Newtown, Pennsylvania

Salon sold haircolor outside of the salon and delivered it to people's homes

A hairsalon I was working at during COVID 19 sold haircolor to customers over the phone and delivered the haircolor to their homes! And as stylists we never got a cut of the money as promised! Joseph Jeffreys hair salon 692 Stoney hill road Yardley PA 19067 phone 215321****
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User's recommendation: Don’t go to this place!

Jason C Lwv

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Verified Reviewer
| map-marker Lower Makefield, Pennsylvania

Salon sold haircolor outside of the salon and delivered it to people's homes

This hairsalon takes advantage of its employees and its not fair to us stylists! We work very hard/ long hours !
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Loss:
$5000

Preferred solution: Full refund

Michael S Bbg

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Verified Reviewer
| map-marker New York, New York

Store location

I need to talk to someone to see how quickly I can have something mailed to me. I need the color for tomorrow I didnt know its so difficult to find this Wella Koleston
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Resolved
Lavar Jxa
map-marker Bristol, England

Resolved: Clippers

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Updated by user Apr 05, 2022

Company fixed the issue and I have been provided with product replacement.

Original review Apr 05, 2022
Hi there . My wella clippers stop working for a moment to another They dont charge when in the charger and light doesnt go on when plaguing them !
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Loss:
$250
Pros:
  • Usually works
Cons:
  • Doesnt work anymore

Preferred solution: Let the company propose a solution

Candyce A
map-marker Brooklyn, New York

Needed to color hair correctly.

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Rep told me to dye hair with no product in it. So I need to wash my hair to cleanse all hair products in it. Wait at least 24 hours before dying and make sure not to put any product like hairspray dry shampoo. Etc prior to dying. I like Wella Charm permenant dye and have been using it for years and want to continue using it so I will follow reps advise. If doesnt cover gray she recommended another hair product to use to cover the gray.
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Loss:
$12

Preferred solution: Full refund

Anonymous
map-marker Ahmedabad, Gujarat

Made my hairs worst

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My hairs were very beautiful and after using wellas aqua shampoo they got worst, in one wash by hairs were spoiled
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User's recommendation: Close the company

Anonymous
map-marker Ahmedabad, Gujarat

Spoiled my hair

I used your volume boost shampoo and it's really worst and not suitable for me. My hairs become hard and evn after applying mask they remained the same. The shampoo produces no foam and it made my hair hard, I had too many hairfall during the wash which is not common for me . My moisture of the hair is gone. Now the shopkeeper is also not returning it, what will i do keeping the shampoo , i want the replacement of it or treat my hairs back to normal.
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User's recommendation: Don't use volume boost shampoo ever

Anonymous
map-marker Tucson, Arizona

Hair color

Representative was helpful and understanding. Issue resolved, but would have rathered a wash in product instead of redying my hair.
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Tracey O Pnk

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Verified Reviewer

Bad colour

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Bought and applied Wella Koleston Perfect 7/1 Blonde medium ash and it made my light blonde hair dark brown.
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Loss:
$20
Pros:
  • Hair feels healthy
Cons:
  • Wrong colour result

Preferred solution: Let the company propose a solution

Tiffany C Qyh
map-marker Greenwood, Indiana

Follow up

Can someone please reach out or contact me in regards to a recent application I put in with your company? I applied for an an educator position available in South Carolina. I am an Artistic Director experienced in hair salon education.
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Anonymous

Very poor service with customer care

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Was on the phone trying to get through to customer care for 55 minutes and then to be told they did not know what to do with my query. Another department I wanted within the group has had their answer phone on for a week now, saying because of the latest lockdown restriction which does not make sense when the rest of us have gone back to work!
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Cons:
  • Very bad

Preferred solution: Help for the climazone that I spent a lot of money on from Wella

User's recommendation: never

tania w Xuf

Product not working

I bought some wella shockwaves mousse when i took the top off and pressed it down the product wont dispense
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Preferred solution: Let the company propose a solution

Irene A Uob

Hair spray doesn’t wash out

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Silvikrin hair spray doesnt wash out any idea on how to deal with this
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Pros:
  • Easy to use holds hair in place but is very hard to wash out

Preferred solution: Let the company propose a solution

User's recommendation: Be careful on how you use this product

Marianela B

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Verified Reviewer

No obtuve el resultado esperado

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Wella - No obtuve el resultado esperado
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hola que tal? En el día de ayer, use una tintura 12A. Posteriormente me habia decolorado para obtener el color gris deseado. Lamentablemente tengo el pelo amarillo y nunca pigmentó el gris. La verdad que esperaba otro resultado con el producto. Ahora mi pelo está amarillo como si fuese que no use tintura, solo tengo el color de la decoloración. Espero una respuesta
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Loss:
$15
Pros:
  • Por lo general funciona
Cons:
  • No pigmento teniendo una base clara

Preferred solution: Deliver product or service ordered

User's recommendation: Estoy decepcionada del producto

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