Welcome Pickups

Never used this company; left stranded at the airport. Had to finally get another transfer.

They also are very hard to contact. No phone except for roadside emergency!!! Horrible. I have traveled extensively...

never, ever again will I use them. Did not read enough reviews; seems to be a trend.

I ordered a van to pick up five people with six suitcases, and they sent me a small SUV that could hardly fit us in. When I asked for a refund for the second portion of the trip - not even the pickup at the airport - they were supposed to return $100 and only returned $38. In addition, it's impossible to communicate with them other than online, with no response and not enough possibilities for clear communication.

Nothing to complain about. I had booked a taxi transfer from Larnaca airport via booking com but wasn't able to make a last minute alteration on the app.

This was to tell the company that I was on a different flight number and I was going to be late. I had to approach the company direct. It all went well.

The driver was responsive and flexible and everything went well. Five stars

Waiting for reimbursement on corporate credit card so I need to monitor to make sure this has occurred. Another thing to do

I called and they would not confirm my booking after bought and paid for days prior. It didnt show up in my trips.

She said she could not confirm it.

I asked for a supervisor she said no and she said that because of it being in 24 hours it's not an emergency, but yet their system failed. It doesn't show up in my bookings and I do have an emergency, so you decide what you want to do that.

I said a few words, and she called me back four times because she didn't like what I said-and yet she has no time just to confirm I have a booking this place and people stink

Answer your phone so people can get their questions answered and book or let people leave their phone number and call them back.

Hello, my taxi in Riyadh was supposed to be on the 13th of May at 1pm - not the 14th of May at 1pm. I duly canceled this ride but your company took 47 Euros for this trip. Please advise how I can be refunded.

The driver did not meet me at the exit. After the event, I received a text by which time I had already had to arrange my own transport.

I sent a number of emails to all of suggested email addresses and didnt receive any response.

The UK service support telephone line is broken for a long time.

So customer service is absolutely awful!

My booking was canceled by your company and I am requesting a FULL refund asap. Your customer Service is horrible. You emailed my cancellation while I was on the airplane, knowing my phone was in airplane mode.

No show even though booking paid for. When I called to sort out refund they couldnt even find my booking yet I can see it on the online portal for my account. Useless

Dear sir/madame

Re my pick up from Kuala Lumpur international airport 10th March 2024

Booking сode: 626947

My flight was early a there was no information about my driver. I called him twice and the call went to voice mail. I waited over half an hour then took the train.

The first message received from my driver was 3.43

As you will notice from my account I have used your services many times but this is just not good enough to charge me for this pickup due to the driver not monitoring the flight arrival - which you say as a company you do.

Regards

Paul Moulton

iom TV

Customer service team is not helpful and mostly ignored my emails and the UK support telephone line does not work for ages. Therefore I did not get a chance to resolve my problem.

DonTraveling on TrainItalia from Florence to Naples & the train broke down causing a delay with pickup. Called Welcome Pickup to be assigned a new driver, but said none available & cant refund either.

They label me as a no show & now Im stranded in Naples. Travel delays are what they are irrespective of the mode of transportation; air or train. It was my first time using.

What a welcome! Traveler beware!