Weil-McLain Reviews
Weil-McLain Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Weil-McLain has a 2.1 star rating from 6 reviews, with 67% saying they would likely recommend the company; overall consumer sentiment is mostly dissatisfied, citing high price levels and complaints about discounts, special offers, and customer service. Rating distribution shows 67% unfavorable and 17% positive.
Key Takeaways for Future Customers
- Read Weil-McLain reviews carefully before purchase to weigh long-term parts and service concerns.
- Expect high price levels and plan for potential wait times for replacement parts.
- Contact customer service for technical questions but verify warranty terms first.
Negative Feedback / Risk Areas
- Frequent Weil-McLain customer complaints about unavailable or discontinued parts causing long no-heat delays.
- Reports of high repair and replacement costs and inconsistent warranty or replacement support.
- Poor responsiveness from support for self-installed units and recurring failures like leaking or failed circuit boards.
Positive Feedback
Some customers praised knowledgeable phone support and a few technicians who resolved ignition or control issues quickly and courteously.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Weil-McLain has a 2.1 star rating from 6 reviews, with 67% saying they would likely recommend the company; overall consumer sentiment is mostly dissatisfied, citing high price levels and complaints about discounts, special offers, and customer service. Rating distribution shows 67% unfavorable and 17% positive.
Key Takeaways for Future Customers
- Read Weil-McLain reviews carefully before purchase to weigh long-term parts and service concerns.
- Expect high price levels and plan for potential wait times for replacement parts.
- Contact customer service for technical questions but verify warranty terms first.
Negative Feedback / Risk Areas
- Frequent Weil-McLain customer complaints about unavailable or discontinued parts causing long no-heat delays.
- Reports of high repair and replacement costs and inconsistent warranty or replacement support.
- Poor responsiveness from support for self-installed units and recurring failures like leaking or failed circuit boards.
Positive Feedback
Some customers praised knowledgeable phone support and a few technicians who resolved ignition or control issues quickly and courteously.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Sucky Weil McLain eco boost 1500
- - The furnace circuit board has failed for the second time.
- - We can't reset it anymore and no one knows where the part is.
The circuit board on the furnace has failed for the second time. Until now, we've been able to reset it.
However, it's now reaching a point where we can't even reset it. It's acting unusual, and no one can tell me where the part is, not even my furnace guy.
Preferred solution: The circuit board as soon as possible
User's recommendation: No I wouldn’t recommend Weil McLain to my worst enemy
Torrance, California
Selling American made junk but refuse to stock parts
- - Weil McLain ECO110 installed in 2014; serviced.
- - 2019 exchanger leaked; parts not stocked; 3 weeks without heat; $2,200; 2024 exchanger failed; $4,500.
We built our house in 2014 and had a Weil McLain ECO110 boiler installed. The system was serviced and maintained annually.
In 2019, the boiler quit working in the dead of winter. The heat exchanger was leaking. Well, they do not stock the part anywhere, and we had to wait three weeks for Weil McLain to make and ship one. It was over $2200.00, and we had to go three weeks without heat.
How can a company not stock parts for a 5-year-old boiler? Now, 2024, and the heat exchanger went bad again. This time, they wanted $4500.00 for the heat exchanger and of course, it would take 3 weeks, without heat in my house, Note, temps are forecast to drop to 18 degrees Fahrenheit tonight, and I am heating my house with a gas fireplace and space heaters. I got a quote to replace it for $6500.00 so, goodbye Weil McLain.
I got 10 years out of the boiler but had to replace a non stock, overpriced heat exchanger to do so. How is this company still in business? I can tell you.
You see, contractors like to install equipment that they can charge you to service after the warranty expires. Weil McLain fits that bill perfectly.
User's recommendation: Avoid or replace any and all Weil McLain products
Question about water capacity in my boiler resolved
Spoke with customer representative he was very knowledgeable. Answered my questions I was very satisfied, keep up the good work
Ironwood, Michigan
There support is terrible, will not help if you install this you self
Having trouble with the boiler overheating domestic hot water and the support from Weil McLain is non existence
User's recommendation: Do not buy unless you want to spend a lot of money on having service people out at your house
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerReplacement for Aquastat L8124A1155 for a Weil-Mchain P-WTGO-4 oil burner
Replacement of a triple aquastat for L8124a1155. Which is discontinued.
Thank you. I hope I will get a response my number 267549**** home owner
User's recommendation: Up date for newer part number for discontinued part.
Gold gv series 4 boiler wont ignite
- - Tech support spoke on the phone for about 10 minutes and fixed the heat.
- - The service tech was patient and helped locate the boiler issue.
Tech support was outstanding was on the phone with them 10 minutes trouble shot the issue and got my heat working again. Big thanks for the help service tech guy was extremely patient n helpful with locating the issue I was having with my boiler.
Leaked right out of the box
- - The water heater leaks.
- - No manual or warranty covers owner installation.
- - Other plumbers avoid this company.
- - Shop for a different product.
Bought a water heater from them recently and it leaks like a rotten boat. Weil McLain will not replace it because we installed it ourselvesDON NOT .
There is no mention in their manual or warranty information that states this. My husband has been doing plumbing for 35 years.
Told other plumbers and they said they dont buy from here anymore due to this issue and how difficult this company is. SHOP FOR A DIFFERENT PRODUCT!
Preferred solution: Full refund
User's recommendation: do not buy
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerUnit is junk
- - I bought a combo unit in Oct 2018; it died in spring 2022.
- - It is not worth fixing; it's only 2.5 years old.
- - American-made is junk; foreign-made unit will replace it.
Bought combo unit in October 2018 and spring of 2022 unit is Dead. Not worth fixing and it's only two and a half years old.
I am sick when I bought American made and it's junk.Going to replace it with foreign made unit.
Weil McClain has no interest in doing anything about it. They should go out of business.
- Junk product
Preferred solution: Let the company propose a solution
User's recommendation: Don't buy Weil McClain
Bought a aqua balance combo unit had problems with diverter valve at start up unit had loose fittings on plate heat exchanger rusted box immediately almost impossible to get to fittings were loose customer service were smart *** wouldn't recommend well McLain or Aqua balance to anyone I'm a boiler technician it's poorly designed with bad customer service !
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCombi boiler not working
- - Bought in 2018; domestic water side never worked.
- - Now it won't heat at all; main burner rusted.
- - Exhaust fan noisy; customer unhappy with unit.
I bought a combo boiler October 2018 new. Had trouble with domestic water side not always working from beginning.
Now it won't work at all. It will not heat at all. Service person said several things wrong with it. Main burner is rusted out.
Exhaust fan makes alot of noise. Appears I bought a lemon and wish company would stand behind it. Used it three winters and now nothing.
I bought an American made unit and this is what I get. Very unhappy.
User's recommendation: Don't buy a Weil-McClain
Gas leak in Weil-McClain boiler
- - Weil-McClain boiler under 5 yrs began gas leak in 2007.
- - Leak stops with heat; returns when off.
- - Boiler disconnected; no hot water; $1,200+ spent.
Weil-McClain boiler, less than 5 years old, started leaking gas summer of 2007. The leak abated when the heat came on last winter, but reappeared this past May when the heat went off.
We have sent over $1200.00 in "repairs" and it is still leaking. Letter and supporting documents sent to CEO via certified mail and signed by James Vega on June 30, 2008. Letter has been IGNORED!
Local technicians cannot stop the leak and Weil-McClain apparently refuses to send assistance. We had to disconnect the boiler to avaoid breathing gas fumes, and we are now living without hot water.
The local gas company told us the problem was in the boiler. Can anyone please help us?
Weil McLain does have a warrantee on parts, but the owner has to register the unit after installing or you get nothing. Sadly, the installers do not tell the customers and some never even leave the manual for the system or any papers.
They don't want to fight to get the stuff or credit from Mclain. Even with that I see to many units that have problems and need parts like sensers, inducer fan, gas valves and the like and units are not even 5 years old.
Parts 10 times list above cost. Example inducer fan Mclain #383-70*-*** made by Honeywell (Thailand) part #FPE200A sell for 338.00 - 800.00 but if you can buy one under the Honeywell number from Thiland direct for 40.00..
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Weil Mclain made water boilers for years and were a good product and should of stayed with that only. New units are high price junk and parts are HIGH OVER PRICED MADE IN JAP COUNTRY!
Stay away Weil Mclain even discontinues parts 7 years after manufacturing a unit.
Hi eficient units if lucky last only 15 yrs. hard to get some parts after 8 yrs.
Racism? ,.