Weight Loss Dojo

Worst idea ever. I was told I could cancel service in 30 days, turns out it's 14. So now after 30 minutes of trying to explain this to a representative they are finally going to refund my money (no shipping). They aren't refunding over the poor customer service or the fact that I was told the wrong information. They are refunding the charge because the person who placed my order didn't put my apartment number in the order thus never receiving the product. Never again.

I spoke to one rep who was really nice, but whenever I was trying to explain what was going on I was just being shot down. Definitely do not expect any empathy. I was then told I was going to be called back to because we have been on the line too long ??!?!?! I requested to talk to a manager or supervisor. They are just as unsympathetic and just trying to pass the time.

Never agree to DVD products from this company. For all I know they could be great (if I had ever received them), but if I have to talk to this customer service for everything count me out.

I just called the number on the package my elderly mother received. 180*-***-****.

They will want the last 4 numbers of the credit that was used to charge these. I was told this "transaction" took place over the phone and that my mother agreed to have these shipped to her. First a set of 2 for $4. Then if you don't cancel, they keep sending them, for $35.

My mother has no recollection of ordering these. She does recall a phone call about magazines in which she placed an order, but later cancelled. She had no idea why she was getting these and though they were freebies. Thankfully, she saw the charge on her credit card and questioned it.

Interestingly, there is no bill with the subsequent shipments.

I spoke with a supervisor and he cancelled her "membership" and gave me instructions on how to return them for a refund. I initially told them I was reading about them on the internet and that the phone call had better have a better ending than what I was expecting after reading about them.

Weight Loss Dojo is offered through certain programs. Here is one phone number to call: 800-308-****. Tell them your parent got it with his or her order, and you feel he or she was misled or whatever. At the worst, they can probably play the recording of his or her order.

The program is marketed as giving you an unconditional 30-day money-back guarantee on the DVD's, less shipping and handling. You can tell that to the girl at WLDJ, if it's not too late. Make her go over all the terms from beginning to end.

For instance, the first two that the person orders initially are for $2 each. The others come every month after that at the rate of $12.99 each plus $7.99 shipping and handling.

I would think a good lawyer could get them to refund everything if you are fortunate enough to be able to hold that over their heads. However, it is probably not worth it to you to hire a lawyer. Also, the exercise DVD's reputedly feature people such as Tamilee Webb, Tracy Mallett and Michele Dozois, so they may actually be helpful ... if someone can use them, of course!

Has anyone figured out what the deal is with these people? How are they getting seniors to subscribe?

My parents apparently have got sucked into this.

Neither are healthy enough to even consider or think about something like this. This is the only info I've found so far and it's 3 months old.