Charges made to my bank account after I had cancelled dvds.
Four days after I received the dvds I called to cancel any further shipments. Less than a month later, my bank account is charged $36.97 supposedly because I went passed the 14 day cancelation period. When I called to ask for a refund, customer service was very rude, acted like they were doing me a favor offering me only the product price and I would have to pay for shipping. When I asked to speak to a supervisor, the representative informed me it would be a 20 minute wait! This company is a fraud and is only out for peoples money. DO NOT ORDER FROM THEM!
El Paso, Texas
Company sends, charges, won't let you call for RMA
Weight Loss Dojo out of the blue sent me 2 DVD's that I did not order as I've never heard of that company,which I intended to return. There was an 888# included on their weight loss sales card and their website at the bottom.I called the 888-201-****# but after 2 rings it disconnected.I tried this 3 times. I then looked at their website and noticed the complaints.I am going ahead and sending them back to them, checking my account and alerting my cc company. This scam must be stopped sooner than later!!
Little River, South Carolina
Very Bad Customer Service - Maybe a Scam????
When I called the Weightloss Dojo customer service number listed on my mother's credit card, I needed to find out why she had been charged $34.95. "Misty" informed me that the charge was for exercise DVDs that had been shipped to my mother's address. She further explained that it was a monthly membership service and that my mother's call to cancel the membership was not received in time to avoid the charge. Therefore, the DVDs could not be returned for a refund - it was written in their Terms & Conditions. I explained my mother is 80, can't drive, and has been diagnosed with dementia. Misty again recited the Terms & Conditions. I asked to speak to Misty's supervisor and she refused to transfer me. She stated that her supervisor would tell me the exact same thing - no refund. Once again she recited the Terms & Conditions. Her tone throughout the call was unfriendly and become increasingly hostile as I continued to try to explain the situation and get her to transfer me to someone else. The call ended when she hung up on me. Their website has only a logo with a phone number. No address. No information about their "DVD Subscription Program" or any other products/services they offer. NOTHING. Be very careful with these creeps!!
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