Charges made to my bank account after I had cancelled dvds.

Four days after I received the dvds I called to cancel any further shipments. Less than a month later, my bank account is charged $36.97 supposedly because I went passed the 14 day cancelation period. When I called to ask for a refund, customer service was very rude, acted like they were doing me a favor offering me only the product price and I would have to pay for shipping. When I asked to speak to a supervisor, the representative informed me it would be a 20 minute wait! This company is a fraud and is only out for peoples money. DO NOT ORDER FROM THEM!
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2 comments
#595062

It was your fault - you are suppose to call 30 days in advance.

Another El Paso person looking for money I suppose.

#582193

If you have any information on this company and how to stop the charges please let me know. They are sending adult dvds never ordered

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ID
#336747 Review #336747 is a subjective opinion of poster.
Location
El Paso, Texas

Company sends, charges, won't let you call for RMA

Weight Loss Dojo out of the blue sent me 2 DVD's that I did not order as I've never heard of that company,which I intended to return. There was an 888# included on their weight loss sales card and their website at the bottom.I called the 888-201-****# but after 2 rings it disconnected.I tried this 3 times. I then looked at their website and noticed the complaints.I am going ahead and sending them back to them, checking my account and alerting my cc company. This scam must be stopped sooner than later!!
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1 comment
#242594

By law, if you do not solicit for an item prior to its being sent to you in the mail, you are not responsible for either returning it or paying for it!

Contact a lawyer.

ID
#219112 Review #219112 is a subjective opinion of poster.
Location
Little River, South Carolina
New Reviewer

Very Bad Customer Service - Maybe a Scam????

When I called the Weightloss Dojo customer service number listed on my mother's credit card, I needed to find out why she had been charged $34.95. "Misty" informed me that the charge was for exercise DVDs that had been shipped to my mother's address. She further explained that it was a monthly membership service and that my mother's call to cancel the membership was not received in time to avoid the charge. Therefore, the DVDs could not be returned for a refund - it was written in their Terms & Conditions. I explained my mother is 80, can't drive, and has been diagnosed with dementia. Misty again recited the Terms & Conditions. I asked to speak to Misty's supervisor and she refused to transfer me. She stated that her supervisor would tell me the exact same thing - no refund. Once again she recited the Terms & Conditions. Her tone throughout the call was unfriendly and become increasingly hostile as I continued to try to explain the situation and get her to transfer me to someone else. The call ended when she hung up on me. Their website has only a logo with a phone number. No address. No information about their "DVD Subscription Program" or any other products/services they offer. NOTHING. Be very careful with these creeps!!
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5 comments
#605756

WeightlossDojoDVD charged dvds to my account without my approval. I order some weight loss patches and they sent me patches and dvds .I thought everything was included until one day checking my bank statements I notice they were charging me for dvds which I didnt order :upset

#542108

Worst idea ever. I was told I could cancel service in 30 days, turns out it's 14. So now after 30 minutes of trying to explain this to a representative they are finally going to refund my money (no shipping). They aren't refunding over the poor customer service or the fact that I was told the wrong information. They are refunding the charge because the person who placed my order didn't put my apartment number in the order thus never receiving the product. Never again.

I spoke to one rep who was really nice, but whenever I was trying to explain what was going on I was just being shot down. Definitely do not expect any empathy. I was then told I was going to be called back to because we have been on the line too long ??!?!?! I requested to talk to a manager or supervisor. They are just as unsympathetic and just trying to pass the time.

Never agree to DVD products from this company. For all I know they could be great (if I had ever received them), but if I have to talk to this customer service for everything count me out.

#232428

I just called the number on the package my elderly mother received. 180*-***-****.

They will want the last 4 numbers of the credit that was used to charge these. I was told this "transaction" took place over the phone and that my mother agreed to have these shipped to her. First a set of 2 for $4. Then if you don't cancel, they keep sending them, for $35.

My mother has no recollection of ordering these. She does recall a phone call about magazines in which she placed an order, but later cancelled. She had no idea why she was getting these and though they were freebies. Thankfully, she saw the charge on her credit card and questioned it.

Interestingly, there is no bill with the subsequent shipments.

I spoke with a supervisor and he cancelled her "membership" and gave me instructions on how to return them for a refund. I initially told them I was reading about them on the internet and that the phone call had better have a better ending than what I was expecting after reading about them.

#226113

Weight Loss Dojo is offered through certain programs. Here is one phone number to call: 800-308-****. Tell them your parent got it with his or her order, and you feel he or she was misled or whatever. At the worst, they can probably play the recording of his or her order.

The program is marketed as giving you an unconditional 30-day money-back guarantee on the DVD's, less shipping and handling. You can tell that to the girl at WLDJ, if it's not too late. Make her go over all the terms from beginning to end.

For instance, the first two that the person orders initially are for $2 each. The others come every month after that at the rate of $12.99 each plus $7.99 shipping and handling.

I would think a good lawyer could get them to refund everything if you are fortunate enough to be able to hold that over their heads. However, it is probably not worth it to you to hire a lawyer. Also, the exercise DVD's reputedly feature people such as Tamilee Webb, Tracy Mallett and Michele Dozois, so they may actually be helpful ... if someone can use them, of course!

#189735

Has anyone figured out what the deal is with these people? How are they getting seniors to subscribe?

My parents apparently have got sucked into this.

Neither are healthy enough to even consider or think about something like this. This is the only info I've found so far and it's 3 months old.

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ID
#185433 Review #185433 is a subjective opinion of poster.
Location
Philadelphia, Pennsylvania

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