This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Apartments lied to me to take my apartment

I have been living here at Brookwood Village Apartments for almost 5 years. My first year at these apartments was awesome. I would have done a commercial for this place for free. After the first year everything went downhill with the apartments from then on. Honestly speaking I would have moved a lot sooner, but I did not have transportation and moving without any transportation is a hassle. After the first year though it took forever and a day for maintenance to show up to fix anything. My oldest daughter set my kitchen on fire accidentally when she was cooking, and the apartment had a mild fire. The fire was important to me, one for my daughter's safety and two because it must have been a big fire because there was *** from the smoke on my living room, kitchen, dining room, bathroom and even in my bedroom. So, it was a big fire. The oven light and fan had melted from the heat. The *** even covered my light fixtures and the ceiling. I called the apartments that day as soon as I made it home. I did not get anyone to my apartment to paint or even replace the stove or its fixtures for almost one entire year. When they did come and paint, they walked in without knocking and my daughters and myself were getting dressed. On top of that when they finished painting, since we could not be in the apartment, they locked us out and my keys were inside the apartment. When I went to the office to have someone open the door, I had to show ID and go through *** and high water like I was lying or as if they did not know that they just had my walls painted. After going through that I walked into my apartment, and they only painted the walls by the stove. Everything else is still black and I never got my stove light or stove fan back. I can't tell you the countless times I had to leave work cause my daughters called me and told me the apartments had walked into my apartment again. Mind you my preference she stated an adult must be home before you enter. One time I had an overflow with my toilet. Ie was on a Saturday. When I reached the emergency maintenance, I was told that an overflowing toilet is not an emergency and to wait to call them on Monday even though my bottom stairs neighbor apartment had been flooded a total of five times since I've been there. After that, my dishwasher and dish drainer broke several times. This was also causing the apartment to flood. The dishwasher finally broke and would not work. It also took them an entire year to replace the dishwasher and when they did, the apartments said it was brand new, and it wasn't. The dishwasher was just as ragged as the first one. Before they came to replace the dishwasher, I called maintenance with a list of the things that needed their attention. The apartments sent me an email stating that for me to get the things fixed I need to bring a copy of my key to the office cause somehow, they don't have a copy. This irked me because keeping a spare key to the apartment is not my job, and how can you tell me you won't fix anything until I take care of something that has absolutely nothing to do with me? The final limit. I lost my job due to covid. I talked to the office and informed them I was in school, and I am looking for another job, but my financial aid is coming, and I can use that to get caught back up. The lady in the office stated she was still going to file the eviction, I asked her what could be done if they came and locked the apartment. The lady stated I can pay an extra $250.00 on top of my late fees and rent. I said OK, and I thought well if they do lock it up, I can at least use my financial aid to get my apartment back, I also just started another job and was going to receive my first paycheck on the first of that following month. They came to lock up my apartment and when I asked the lady how much the fee is again, she said she wasn't going to do it. So, you made me think you were going to work with me and then changed your mind as you locked up my apartment. WWOW !!!! I didn't have transportation and they gave me 10 mins to grab a handful of items and told me to get off the property. To make matters worse I received my financial aid exactly 1 week after that happened. So, this company is so selfish and greedy they couldn't wait one week. Not to mention they have been bought out a total of four times since I signed my lease. And this is not particularly happened to me at Brookwood village apartments, but it's all Im going to disclose for the moment. So, if you are in Oklahoma City and you come across Brookwood Village apartment homes run the other way. These people will take your money and make you homeless. And you wone at all if you have kids or even if you'reRUN trying. They don't care. Don't let the look of the outside of the apartments fool you. It has been one of the most horrible experiences of my life. Stay away from Brookwood Village.

User's recommendation: Run away and don't look back.

View full review
#3456932 Review #3456932 is a subjective opinion of poster.
Oklahoma City, Oklahoma
Preferred solution
Let the company propose a solution

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content

For more information read Blog article