Dishonest

1)When we had damage due to storm, check went to Weichert as it was large sum. Had to fight to get them to pay the contractors. 2) Sold our home and after the closing they tried to squeeze money claiming they were owed money for a policy they purchased, never contacted us previously about this. Very nasty when you talk to them.
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ID
#1236080 Review #1236080 is a subjective opinion of poster.
Reason of review
Problems with payment
New Reviewer

Terminal delay in processing refinance

Contacted Weichert Financial agent in September 2016; figured it would be quick and easy to refinance our mortgage as we already HAD the original mortgage with Weichert Financial. Wrong. Wrong. Wrong. My husband and I had every single document they requested for the refinance completed and back to them within the FIRST WEEK of the process, which was the first week of October 2016. Ended up shelling out nearly $500 for the Weichert-recommended home appraiser, and also an additional $250 to our own bank for documents that Weichert needed (even though Weichert had managed our mortgage for the past five years!) plus closing costs which would come to thousands of dollars. We did everything requested of us in a timely manner. Now our locked-in rate will expire in a few hours, and we have lost it all (non-refundable, of course.) No one has ever returned our pleading calls, and we have been begging them for assistance for the past three weeks. The last time I spoke with the loan officer or manager or whatever he does, he said "We are on target to close by November 4th." Didn't happen. Not because of anything we did or did not do, just that Weichert must have had other things to do besides manage our refinance (and we have been good customers there for YEARS!) Hilariously, the loan manager's email contained such statements as "please feel free to call me with any questions you may have." Sure, that sounds great. The problem is we never received any calls back from Weichert despite desperate pleas on voice messages from us to them asking what is happening with our loan? Do yourself a favor and do NOT deal with this company.
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ID
#964560 Review #964560 is a subjective opinion of poster.
Location
Morris Plains, New Jersey
Cons
  • Speed of processing transaction
  • Service
Reason of review
Poor customer service
Preferred solution
Close home refinance now either at agreed rate or below it.

Escrow Refund

Try getting an escrow refund from Weichert - good luck! I sold my home and 1 month later - getting the runaround on where the escrow refund is. When selling a property, normally a persons address changes. This is news to Weichert. They simply send the check to the previous address. SO I filled out a change of address form. The same day, they cut a check and mailed it - to the WRONG address. Had them void the check (since its now delayed about a month to go thru mail forwarding) and reissue. They were supposed to send it 2 weeks ago 2nd day air. 2 weeks later - non one at Weichert has a clue if it was ever sent. I of course, never received it. Each and every time I call them, I get a completely different answer. Today 2 reps - 2 answers. First rep tells me they have to wait 30 days to send it. Next rep tells me it shoudl have been sent but there is no record of it and the person that handles it - is nowhere to be found. So she may or may not call me back. Last week I was told it was being sent in a few hours and to call back to get a Check#. What could I possible do with that information? Supervisor tells me today 'the rep was just being nice'. Nice?!?!?! Just get me the *** check. Idiots abound in their office. NEVER DO BUSINESS WITH THIS COMPANY FOR THEY KNOW NOT WHAT THEY ARE DOING.
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1 comment
#1113214

Good morning,

I apologize for your experience. I unfortunately cannot obtain any of your contact information through this website but if you would like to share more about your experience, or if I can help in any way please don't hesitate to reach out.

I would be happy to help resolve any issues you are still having or put you into contact with the right person to do so.

My direct office line is (973) 490-8091 or you can email me at WFS@weichertfinancial.com.

Thank you,

Bronte Dakota

Marketing Dept, Weichert Financial Services

ID
#791166 Review #791166 is a subjective opinion of poster.
Location
Norristown, Pennsylvania
Reason of review
Poor customer service
Loss
$1535
Preferred solution
Deliver product or service ordered
New Reviewer

The worst financial experience we have had in 35 years