Frank s Uqa

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| map-marker Cicero, New York

Mislead and shut down

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Terrible to work with. Kids moved to North Carolina. Trying to get records from the doctors up here to the school. NC has a release form they need. So I had NC school fax the form to Wee Care Pediatrics. I call Wee Care and they say they have the forms but I need to go down to sign a release and pay $20 before they send them back. So I interrupt my day, drive down there. When I get there I’m told: “sorry our policy is we don’t sign forms unless they are ours”. I explained the ramifications of this. I get the robotic “our policy says etc etc.”. Now this is no large corporate entity. Just an apathetic robot sitting at a desk. They have been terrible recently and we are all glad the kids have a reason to seek other healthcare.
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Reason of review:
Poor customer service

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