Karver Bsf
map-marker Provo, Utah

So unhappy with customer service

I was happy with the product purchased for my child but it stopped working corectly within 24 hours (followed instructions, used properly). I tried to get customer service online as instructed and was asked for my credit card info for a $1 refundable fee.

Under that it is a subscription for just $43 a month. I'm not trying to be difficult; if your going to advertise yourself as a great company for customer satisfaction, you need to follow thru with great product and if that's not fulfilled then at least satisfactory customer service that doesn't require my cc#.

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Anonymous
map-marker Columbus, Ohio

Orange hands

Slime was great but the notella butter slime turnd my kids hands orangeafter playing with do to the color mix and did not come off easy

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Kyndell Wgs

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Verified Reviewer
| map-marker New York, New York

Defective product

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Wecool Toys - Defective product
Wecool Toys - Defective product - Image 2
Wecool Toys - Defective product - Image 3

We purchased there product for my daughter who has been saving up her money to get some. Well we get it and turn out the product is defective and does not turn into slim.

I emailed the company no answer. Tried call customer service and was sent to a non business phone number.

So now my little 5 year not only does not have a new slim kit she also lost her money that she worked hard to save up for. This is supposed to be cloud slime one with cotton candy scent and the other grape.

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Sascha Jfd

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Verified Reviewer
| map-marker Lakeland, Florida

No instructions at all ondrizzleclouds slime

I talked to you about no instructions

on cloud slime. Said you would email

them.

Im STILL WAITING! My

granddaughter is tired of waiting too

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Bryen Slz
map-marker Montrose, Colorado

Overall bad

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Wecool Toys - Overall bad

Disgusting slime all watery and found no activator in my package and they have lost a customer Angry horrible company Angry

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User's recommendation: Do not by

Katrina B Uas

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Verified Reviewer

Something went wrong

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I was doing one of the kits that came with 2 clays, 4 powders for slime, and glitter and i added water to each powder and shook them up until they didnt sound watery anymore then i added the clay to them and it was sticky and it wasn't mixing well and wasnt staying together and idk what to do about it

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Loss:
$4

Preferred solution: Maybe some advice on what to do

User's recommendation: When u get a kit try to make the slime right

Kathi T Jdv

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Oak Park, California

Product is dried up although I just purchased the Unicorn Explosion Tub at Target within. The last two weeks.

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Wecool Toys - Product is dried up although I just purchased the Unicorn Explosion Tub at...
Wecool Toys - Product is dried up although I just purchased the Unicorn... - Image 2

Yellow packet all dried up and is not usable. The kids were disappointed and I was also. This was not an inexpensive purchase at Target in Westlake Village California.

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Loss:
$5

Preferred solution: Price reduction

User's recommendation: Don’t buy tub.

1 comment
Guest

They are awful

Anonymous
map-marker Rancho Cordova, California

Butter cloud z stuck to woodwork

how do i get butter cloud z off of woodwork my wife and i bought butter cloud z for our our granddaughter and she decided to play with it on our wooden coffee table it is hard to get off

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Joel P Grc
map-marker Haslett, Michigan

Worse puzzle ever made

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Started working on the "Retro Dash" puzzle. Pieces cut too close to others that when you try working different pieces the pieces begin pulling apart and tearing.

I have done hundreds of puzzles and have never been so disappointed and frustrated trying to fit pieces that upon just trying to get the border done I threw it back in box and trashed it.

Did not want anyone else to struggle with it. Waste of money and I won't buy another product from this company or recommend it to anyone!

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Loss:
$100

Preferred solution: Cost of product and my cost of time trying to work on it for 2 hours.

User's recommendation: Don't buy puzzles from this company

Anonymous
map-marker Rancho Cucamonga, California

No one will call me back or text me or answer the phone

I have a hydraulic truck that's not working can you send me a new truck please. Thank you why send some one a truck that's not working for a little kid to open for Christmas and doesn't work .

And the company won't get back intouch me . So what do you do through it away it was a gift from the Talk Show I was giving it to a little boy that lives across the street from me .

Just being nice to some one that needs a toy to open for Christmas. Do you have a heart for kids just tell me how to send this broken truck back to you and send me another one please.

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Loss:
$149

Preferred solution: Let the company propose a solution

2 comments
Coral Usa

Hi, please contact customerservice@***.com. We will be happy to help you. Thanks, WeCool Customer Service

Coral Usa
reply icon Replying to comment of Coral Usa

customerservice@ w e c o o l t o y s. com

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Lottie V

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Verified Reviewer

Product was not like it was advertised.

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Wecool Toys - Product was not like it was advertised.

The Butter blue raspberry is tacky and only sticks to your fingers without forming. I had to scrap it off my fingers.

It is not super stretchy as the label of the product claims. Very disappointed. I bought it at Barns and Noble. My son and I go there every year for his birthday as a tradition.

I bought this product for my grandson. My kids live in Minnesota but I live in Nebraska where there is not a Barns and Nobel. So I cannot return it.

I emailed this company, We Cool Toys Inc, but no response. Anyone has any ideas?

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Loss:
$10

Preferred solution: Let the company propose a solution

User's recommendation: Don't buy.

1 comment
Guest

Worst company ever

Anonymous
map-marker Sault Sainte Marie, Michigan

Not happy

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Purchased Kings " best friends forever" puzzle. Extremely unhappy with this puzzle. If you try a piece that isn't the right one, you can't pry those pieces apart without damaging the pieces...this never happens with other puzzles I've done...would never buy another puzzle from this company!noteould not recommend

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1 comment
Joel P Grc

Same issue I've had. Worse construction in a puzzle ever seen and I've worked on hundreds of them.

Anonymous

Slime is not scented like it says on label

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I bought bingsu slime at CVS and it says it is scented. It smells like nothing.

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User's recommendation: Don’t buy

Diane N Kaq

Mix and Mash squishy slime

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Wecool Toys - Mix and Mash squishy slime

Buyer beware...it was a total mess...nothing worked.

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Loss:
$25
Reason of review:
Bad quality

Preferred solution: Full refund

wu
map-marker Cranford, New Jersey

Watch out Wecool Toys Inc - Jeff Osnato

A Kindly Reminder !

Watch out Jeff Osnato (CEO) Ross Alber (CFO) from Wecool Toys Inc , Compound Kings & Booble Bitz

Watch out Jeff Osnato (CEO) Ross Alber (CFO) from Wecool Toys Inc , Compound Kings & Booble Bitz

Watch out Jeff Osnato (CEO) Ross Alber (CFO) from Wecool Toys Inc , Compound Kings & Booble Bitz

Jeff Osnato did not and never pay his suppliers after the goods shipped.

They changed suppliers from time to time to get rid of the payment.

When doing business with Wecool, Compound Kings, please be extremely carefully.

WeCool Toys, Inc.

511 Sea Girt Ave

Suite 3

Sea Girt, New Jersey 08750

Website : www.wecooltoys.com

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Reason of review:
pay the suppliers

Preferred solution: Full refund

4 comments
Guest

The comment was made by a disgruntled factory the company no longer does business with. They tried to ship bad quality product that the company would not approve for their customers.

Guest
reply icon Replying to comment of Guest-1877798

Sounds like BS. You are cheap and make *** product . You treat your employees badly too.

Guest

Wow

Guest

Can you explain the problem?

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