Webroot
A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.
Webroot Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Webroot has 1.9 star rating based on 29 customer reviews. Consumers are mostly dissatisfied.
50% of users would likely recommend Webroot to a friend or colleague.
- Rating Distribution
Pros: It can scan without taking 50 percent cpu time like most others, Was good at one time, Cheepest thing on the street.
Cons: Poor customer service, Auto renewal practice, It doesnt work.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Webroot has 1.9 star rating based on 29 customer reviews. Consumers are mostly dissatisfied.
50% of users would likely recommend Webroot to a friend or colleague.
- Rating Distribution
Pros: It can scan without taking 50 percent cpu time like most others, Was good at one time, Cheepest thing on the street.
Cons: Poor customer service, Auto renewal practice, It doesnt work.Recent recommendations regarding this business are as follows: "Don’t deal with this co.", "Verify you’re not being double billed by Webroot.", "Be careful when purchasing o", "RUN AWAY! Don't sign up with these clowns. They aren't the company they used to be!", "Don't waste your money, or time with Webroot".
Most users ask Webroot for the refund as a solution to their issues.
Consumers are not pleased with Exchange, Refund and Cancellation Policy and Website. The price level of this organization is high according to consumer reviews.
Media from reviews
Top Webroot Reviews
"Saticfied"
After trying to run the exe file I was brought to Crown Technologies because my computer network was hacked and they sold me a wifi software to stop this going...
"Unauthorized vharges"
I have reported you to bank and BBB. If you continue to attempt to charge , Im contacting my attorney. You are scammers in the first degree. User's...
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Auburn, Massachusetts
Saticfied
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
San Jose, California
Resolved: Double billed
Company fixed the issue and I have been provided with full refund. Repeated requests for resolution through email resulted in a phone call from Webroot stating a full refund will be issued.
Webroot states that its system will not allow a refund. This statement seems disingenuous. This is bad business practice by Webroot. This is bad customer service.
If its product is being sold by third parties such as Best Buy there should be a flag within the system so that a customer is not double billed.
Ive now experienced corporate theft by Webroot and Im -not- happy about it. Im warning others in hopes they will not experience theft by double billing.
Preferred solution: Full refund
User's recommendation: Verify you’re not being double billed by Webroot.
San Jose, California
Unauthorized vharges
User's recommendation: Don’t deal with this co.
Catskill, New York
Unauthorized payment
Portsmouth, New Hampshire
Message telling me to renew
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
Landis, North Carolina
Charged twice
- Billing
Preferred solution: Full refund
User's recommendation: Be careful when purchasing o
Can’t seem to renew subscription and trouble getting through to Customer Service for help
- Worked well for the last 2 years
- Difficulty renewing
Preferred solution: My subscription renewed
Dispute charge
- No clue
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Sahuarita, Arizona
Renew my subscription
Oh, There are Many Reasons
I was a long time customer of Webroot. Two months ago my subscription expired and I never received a notice for renewal.
They say I canceled my auto renewal which I did not do. Not knowing that my subscription had expired because I was always on auto renewal, I tried several times to call customer support because of a concerning pop up on my screen.They required me to open a "ticket" online. I explained the entire situation in the ticket and they offered me no solution-they just re-sent me my keycode, (which obviously didn't work because the subscription was expired!) No one even bothered to research my account and send me accurate info-including that my account had expired! When I finally got through to them on the phone the tech was rude, very condescending and defensive.
He told me my account had expired and that I canceled auto renewal. I didn't. All he said to me was to change my passwords and move on- after a bad actor obviously accessed my computer! There was absolutely ZERO empathy from this guy-he spent the entire time defending webroot, eventhough they let my computers go unprotected for two months because they failed to send the proper notice I've always received.
It was obvious by his condescending attitude and tone of voice that he couldn't wait to get rid of me and push me off to the subscription renewal part of the company. Needless to say that didn't happen. I signed up with Norton after I hung up with this guy.
Why would I renew with a company who has a "tech support" person who had absolutely NO compassion for the fear that I was experiencing that someone had or was going to access my banking info. If they value their long time customers that little, they don't deserve my business any longer.
- Tech support& lack of availability on the weekends
Preferred solution: Apology
User's recommendation: RUN AWAY! Don't sign up with these clowns. They aren't the company they used to be!
Corvallis, Oregon
Cancel Subscription to Webroot
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Resolved: Pissed of with product/customer service
Company fixed the issue and I have been provided with full refund.
- It doesnt work
Preferred solution: Full refund
User's recommendation: Find another product
Anti virus and malware coverage failed
May 2021 - 2 year subscription for $49.99 to 6/19/2023. October 2021, computer scam, locked up computer - $99.99 for a one time fix to eliminate virus.
April 2022, another computer *** from Russia - they cancelled my subscription- $390.00 to reinstall coverage for a 3 years term - never upgraded subscription date to 4/28/2025. Never notified me of scams.Never answered phone calls. Never replied to many emails. Phone rep always asked for more money.
Their firewall does not stop hacks. Their virus protection does not do what they say it does.
Total
amount of money is $540.00. Money is first, customer satisfaction is last.
- Was good at one time
- Easy to set up
- Poor customer service
Preferred solution: After sending Webroot $390.00 on 4/28/2022, I would like you to upgrade my subscription to approximately April 28.2025.
User's recommendation: Don't waste your money, or time with Webroot
Seattle, Washington
Your service is not letting me check my phone
Orlando, Florida
The product is a sham, scam, fake protection
- Cheepest thing on the street
- It doesnt work
Preferred solution: Fix the dam product, its been dead for years (except major overhaul of the control panel. Forget the Lipstick and Chrome, concentrate on making detect, defer and remove viruses.
User's recommendation: Don't buy their snake oil. It is ineffective, don't catch nuthin.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Multiple charges in my bank account every few months after purchasing antivirus once
- It can scan without taking 50 percent cpu time like most others
- Poor customer service
Preferred solution: Full refund
User's recommendation: Stay away from this company
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I agree. This is a scam. I got an email that I was being charged for a subscription that I never signed up for.