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Webjet Com Au - Ticket
Webjet Com Au - Ticket
Update by user Oct 28, 2020

They refused to offer me anything but airline credit for Air Canada, valued at least than what I paid, which is null-in-void for me because I cannot go home to Australia on Air Canada as previously mentioned. I had legal aid, which they were not only rude to, but also extremely abrupt and unprofessional. A complete disregard for customer welfare, as myself, a loyal customer, is left stranded in a country when needed home, having every last bit of my savings repeatedly scavenged to repair the current situation not only Webjet, but also that Air Canada has left me in.

Original review posted by user Oct 28, 2020
My flight was cancelled 6 days before I was supposed to fly back home with Air Canada. Webjet refused my legal aid, and only offered me a total less than what I payed (by roughly $300) and transferred my ticket into Airline credit - only for Air Canada, which is ridiculous. This has ultimately put me in a position of being on the brink of homelessness and unemployment, as I had planned to return home on the 25th oct and I had let my current employer and housing know. AirCanada apparently passed a bill that stopped Australia from being a destination they fly to, yet they are still selling tickets to go back to Australia. I am stuck here, needing to return home as my family has been needing me for family matters for months now, and I have been repeatedly trying to get to them. Please I need help.
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ID
#2251891 Review #2251891 is a subjective opinion of poster.
Service
Air Canada Flight Booking
Pros
  • Mainstream reliability
  • Convenience
Cons
  • Do not offer any reasonable solutions to their loyal customers
  • Solutions for loyal customers
  • Attitude of the whole company
Loss
$300
Preferred solution
Deliver product or service ordered

Another Poor Customer Service Experience

I had a similar experience except they informed me 3 weeks out that the flight had been cancelled by the airline offering a similar flight the next day which I declined as I had to be on location on the day of the flight. I rang them a week from the flight due date and was told I am still confirmed on the day after the original planned date I informed them that this was no acceptable and was told ticketing would contact me in 48 hours with an alternate airline so far all good. Three days later still no contact so I rang them again and was told my request would be escalated and I would receive contact the next business day. Soooo the day before the flight was originally planned I get a call to say they are unable to book me on an alternate airline as their system does not allow for it and I should not have been told this was an option(what a crock that is) so being a forward planner I had already checked flights would be available with an alternate, so told them if that was the case I wanted a full reimbursement which they agreed to now here's the kicker that will take 6 to 8 weeks to credit back my card. FFS to book a flight I need to pay right there and then. I have had several bad experiences with Webjet including never getting access to credits in their system for cancelled flights even though I have an account I log into and had used them extensively. I will not bother using them again they may have reach for airlines but their customer service is absolutely atrocious. How can you leave it until the day before when all along they knew they would not be able to offer an alternate which left me paying a high cost to travel. My recommendation simply don't bother and book directly with the airlines at least they will own the issue and try to resolve it for you
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ID
#870401 Review #870401 is a subjective opinion of poster.
Location
Sutherland, New South Wales
Service
Webjet Com Au Customer Care
Cons
  • Crappy customer service
Reason of review
Poor customer service

DO NOT USE FOR INTERNATIONAL FLIGHTS!

I recently used Webjet to book a flight to South America using American Airlines. I took for granted the fact that usually, using discount fare websites like cheapflights and webjet, you will get a price that's better than the one the airline itself will give you. I didn't check the airline's website itself, but when I searched expedia and priceline, they gave me prices that were astronomically higher (by $100-200). So where expedia had the cheapest flight to be upwards of $650 to $700, Webjet gave me one for $450. I thought it was a no-brainer to book with them. I even purchased a best price guarantee for an extra $25 so that if I had to change flights I could for no extra fee. When my travel plans changed, I went to change my flight to a different date (same times, same price, I checked) and realized the $25 guarantee was only good for 12 hours after the ticket is booked according to the fine print... which is such a scam but shame on me for not reading it, but it's only $25 I'll get over it right? So then they said they were going to charge me the penalty of the airline ($250 for international flights) plus an extra $100 as their own penalty fee, and then a $50 processing fee. So I was going to get charged ~$400, basically the price of my ticket just to move the flight back 2 weeks! AND both flights were over a month away, it wasn't like it was the next day or anything. I start panicking and go through all of the fine print/return/cancellation policies of both Webjet and American Airlines... after I researched I realized that my flight was actually the SAME PRICE on the American Airlines website, AND I could have gotten a refundable ticket (which Webjet does not offer). So I called American Airlines directly to reschedule the ticket and they just charged me their $250 fee. Still had to eat $250 but it was better than getting SCREWED out of $400 by freaking WEBJET !!! They will never get any more of my money. Always check the airline itself first!!!
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ID
#527397 Review #527397 is a subjective opinion of poster.

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