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WebFitness

WebFitness

webfitness.com
What is your customer experience with WebFitness?

WebFitness Overview

The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.

AI insights based on reviews
Rating Distribution

WebFitness has a 1.2 star rating from 1 review and consumers are mostly dissatisfied.

Positive Feedback

The company offered a 3-month activation trial to the reviewer, though the user did not find the classes useful.

Negative Feedback / Risk Areas

  • Reviewer reports being overcharged after a trial and unable to remove payment details, a common WebFitness customer complaints theme related to billing and subscriptions.
  • The user could not log in, experienced no response from customer service, and had problems getting refunds or cancellations.
  • Price level is reported as high compared with other memberships and online fitness programs.

Key Takeaways for Future Customers

  • Check recent WebFitness reviews and ask about billing and refunds before enrolling.
  • Confirm cancellation, subscription, and card-removal policies and verify customer service responsiveness.
  • Compare membership costs and program quality with other gyms and online fitness options.
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Overcharged

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AI Highlights
  • - Told I won 3 months; to enter a credit card with assurance no charge.
  • - Charged $99 after 3 months; cannot log in or use; no response.
Updated by user Jan 04, 2024

Not resolved. I contacted my credit company to dispute charge. I am waiting for final outcme

Original review Dec 05, 2023

I was contacted by the company and told I won 3 months. In order to activate, I was told that I had to input my credit card but assured I would not be charged.

I did not use the program at all as the classes offered were not great.

I belong to another fitness program much better. I tried to remove my credit card, but it is not possible. At the end of 3 months I was charged $99. I contacted them and said I wanted a refund my money.

I can't log in so I am paying for it and can't even use it. They don't respond to emails or phone calls.

Loss:
$99
Cons:
  • Overpriced not worth it

Preferred solution: Full refund

User's recommendation: Don't sign up for this. It is rip off. Gym memberships as well as other online fitness programs are much cheaper and better.

View full review

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