Webb Chevrolet Oak Lawn Reviews

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Used car

I bought a used vw bug conv. They told me it was great condition,l know l should have checked it out better the bad thing,but they said they went thru it,l tried calling for 4 days,left message every day,nobody would call me back,l would not recommend anybody to this dealership and will tell everybody! Bad dealership ,would love to talk to the owner.
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ID
#1177307 Review #1177307 is a subjective opinion of poster.
Location
Oak Lawn, Illinois
Product
Volkswagen Car
Reason of review
Bad quality

HORRIBLE SERVICE

I wouldn't recommend that you take your bicycle here for repairs.
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ID
#1129770 Review #1129770 is a subjective opinion of poster.
Service
Webb Chevrolet Oak Lawn Car Repair
Reason of review
Bad quality
New Reviewer

DO NOT GO HERE

* NO STARS* I purchased my vehicle from rep MIGUEL MORALES. I was informed I had a warranty on my car if anything went wrong to bring the car back. I began to hear a loud noise coming from the car. went for service told the warranty wasnt showing up. I again spoke to Miguel who assured me everything was okay. My next date was 4/25/17. I was told by the mechanic the car has a crack in the exhaust ($1667.14 to get fixed) and my warranty is not showing in the system. I spoke with JOE JOZEFIAK who again assured my the car had a warranty that it might just take a few more days to enter the system. I called Miguel who again informed me the warranty was there, and he will setup the appointment and speak with the correct person in the mechanic department. I then went without hearing from Miguel. I went to the shop today May 6th since no one would return my calls. Today I was told by JOHN DAMORE I do not have a warranty on my car and there's pretty much nothing they can do. After being told by the sales rep Migeul, and finance manager Joe that I did have a warranty and everything was fine. Now I'm stuck paying a car note on a car that was sold to me broke.
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ID
#1047665 Review #1047665 is a subjective opinion of poster.
Location
Oak Lawn, Illinois
Cons
  • Being lied to
Reason of review
Damaged or defective
Preferred solution
The price for fixing the car reduced!
New Reviewer

My Great Experience

David Cullina, got me into a 2017 Chevy Spark. Now I'm Sparkling all around Chicago! He is very pleasant, friendly and very professional. I really enjoy my "SPARK"! This is my first American made car sad because I'm from The Motor City. I really enjoy my "SPARK"Thank You for having such a great team Webb Chevrolet, Oak Lawn, Ill. Teressa Brown
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ID
#1030532 Review #1030532 is a subjective opinion of poster.
Product
2017 Chevrolet Spark Car
Reason of review
Good quality

Negotiation

I was looking for a suv I wanted a Tahoe Lt, so I have been looking around for awhile and happen to stop by Webb Chevy in Oaklawn. Met up with a nice salesman and had a great conversation with him very nice guy, but unfortunately his boss would not budge on the price of the vehicle I was looking at that they had in stock. (2016 Tahoe Lt). So I left. I received an e-mail from another person asking how my experience was at there dealership, I replied and told this person ( Al Sanchez) I wasn't happy he in return said for me to come in that he would help me negotiate a price. He quoted me a price of 58,500 and said we can try and work something out to lower it, I did go back to speak to this person except he was to busy to come out a talk about a price he said he was sticking to the price he sent me. Well I told the salesman I guess you don't need my money and walked out. If you don't have time for customers then you shouldn't tell them to come in a make a deal. Plus tell a salesman that's the price your sticking with. I wont recommend anybody to go here and look for any type of vehicle since they (Al Sanchez) doesn't have time to negotiate a price for a vehicle or even get a true salesperson to represent Mr. Sanchez. Webb Chevy in Oaklawn is not worth your time.
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ID
#962063 Review #962063 is a subjective opinion of poster.

Webb Chevrolet Oak Lawn - Customer Care Review from Palos Hills, Illinois

Had 10:30 am appt. 11am; still in same place in line. All they've done is total outside of car check for damages, so they don't get blamed: never had THAT happen before! (Get sued a lot for damage they caused?) All workers in and out of service door (some more thsn once)to get donuts. Defence from desk: 3 call ins. TOO bad for me. Car not yet in sevice area, still will take 1.5 hours. Employee agrees msnager doesn't care. Maybe why stsff calls in???never go there again! Used to used Saturn they were GREAT! Why on earth did GM close THEM????
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ID
#933226 Review #933226 is a subjective opinion of poster.
Location
Palos Hills, Illinois
Service
Webb Chevrolet Oak Lawn Customer Care
Reason of review
Poor customer service

Call go in service working comes out not and said its my fault`

Took the car in for check engine and over heat light....They found nothing said it needed to be reset.....Took it back again few days later and they found it was the water pump ....they kept from saturday to monday they call said its ready......When i pick up the car starts and drive like a few feet away and dies out.....the advisor rex say its the batter i replace the battery still want start....they want accept a mistake may be made but want to continue to mention fees and what they think it could be.....Just help a customer just odd the car dont run when it leave
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ID
#926643 Review #926643 is a subjective opinion of poster.
Location
Chicago, Illinois
Service
Webb Chevrolet Oak Lawn Car Diagnostics
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered
New Reviewer

DO NOT BUY YOUR VEHICLE FROM WEBB CHEVY!!!

My name is Norman Lupescu- this is not some anonymous rant...this review is based on what actually happened to me when I recently tried to purchase a new Chevy Tahoe from Webb Chevy. I & my family have bought 6 cars from Webb Chevy over the years. On 12/21/12, I found a Tahoe I was interested in- Webb Chevy located the vehicle & gave me what I thought at the time was a great deal. I signed a contract & put $1000.00 down. The very next day, I found a better deal at one of Webb's local competitors. I went back to Webb & asked them to match the price or cancel the deal. They refused to do either- & said they would keep my money. I tried to work it out with the general manager. Rather than being reasonable about it, he publically yelled at my wife & I right in the middle of the store. We left- he told us never to come back. Webb now refuses to even service our other cars- & not just our cars, but they also refuse to service my kids cars (who had nothing to do with this). Is this the type of company you want to do business with?? I highly recommend you go elsewhere.
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ID
#408518 Review #408518 is a subjective opinion of poster.
Location
Momence, Illinois
Loss
$1000

Webb Chevy

I am writing to tell you about a concern that I have with the Service Department at Webb Chevrolet in Oak Lawn, IL. I have been going to Webb Chevrolet for about 6 years now and I have never experienced such rude behavior than on Friday July 15, 2011. I arrived at the service center around 5:45pm, and I waited in my truck for someone to walk over to find out the kind of service I would need, and that never happen. If this format has changed then there should be a sign or something posted to notify customers that this procedure does not happen anymore, but there was not a sign. While I was sitting and waiting in my truck, several of the service guys walked by me talking and laughing with each other and getting drinks from the vending machines. Never once did anyone offer to assist me. Once even with another employee that was dressed as if he should have been in an office or on the showroom floor at least he did speak, the service guys were easy to identify they were wearing their Webb Chevy service T-shirts. There was one employee behind the service center counter, and he was talking with another guest, and there was another employee sitting behind the service desk where you can buy your own auto supplies or where the service employees get their auto parts. The employee was on the phone for at least 15 minutes while I sat in my truck waiting for assistance which your employees never offered. So I decided to get out of my truck and ask for some type of service, because the employee had started talking with another guest. That person had walked in after I had been waiting for assistance. As I started walking towards the service counter the employee starts walking away with the guest at that time I excused myself to ask him about getting some service. He asked me was I picking up a car, I told him no I was there because I needed an oil change, and he began to tell me in a very rushed tone that they were not accepting anymore customers for the day. Now my question is, are the posted hours correct on the flyers that I receive? Those times are as listed Monday-Thursday 7:00-9:00pm, Friday 7:00am-7:00pm, and Saturday 8:00am-4:00pm. If the hours have changed then you should have corrected them before mailing out the flyers. When my arrival time was 5:45pm plenty of time for your any of your employees to say to me, yes we are taking more customers or no we are not taking any more customers, I'm not a mechanic, but I do know that this statement only requires common courtesy. Also, as I stated before I have been a customer at Webb Chevy for about 6 years, I have had my oil change there on several occasions and I encountered other unprofessional service such as having to wait as long as 3 hours for an oil change because my papers mysteriously ended up in a pile of papers on the other side of the desk. When that incident happen the employee was very apologetic and got me out of there in 20 minutes, with that being said the oil change had plenty of time to be done. I do understand if there is a cutoff time when work is to be complete or no more customers are to be accepted, I do work in customer service. Then if that is the case, this could have been said to me on several occasions while employees were walking pass me sitting in my truck. On this visit to your establishment I felt like my service was not important to Webb Chevy. So with that feeling I took my business to another establishment. Yes it was one of your competitors, and let me be the one to tell you, they welcomed me into their establishment with a smile and no hassle. I got my oil changed I was in by 8:58am and out by 9:20am less than 30 minutes and yes it was also less expensive. While I was getting my oil changed I was asked about the last time I had my oil changed because whoever put my cap on from the last oil change placed the cap on too tight. Now I am going to need a new cap. Right now that is two strikes against Webb Chevy. I don't know if I will ever come back to Webb Chevy but as for now my business will go where I feel it is welcomed and appreciated. It would help if your employees were trained on the basics in common courtesy. Common Courtesy is acknowledging your customers and making them feel welcome into your establishment. Your employees lack of courtesy is what influence my decision to take my business else where.
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ID
#259225 Review #259225 is a subjective opinion of poster.
Location
Seattle, Washington

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