New Reviewer

Waited two years for parts

Ordered replacement parts for a tomato strainer. For two years, the company repeatedly told me they could get the parts for the strainer they sell. After two years, they told me I would have to wait another 14 months. This company buys up companies who make iconic products and then cut costs and quality until they have destroyed the brand. They have hundreds of BBB complaints for similar actions. I am still waiting for my refund.

User's recommendation: Do not buy anything from any company that is under the Wed Direct Brands control. The products they sell are knock-offs of the original products.

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ID
#3885317 Review #3885317 is a subjective opinion of poster.
Loss
$70
Preferred solution
Full refund

Product/customer service dissatisfaction

Web Direct Brands - Product/customer service dissatisfaction
I bought an automatic lock for my double vinyl fence, because my original lock took too much force to close and this one from web direct stated it closed with minimal force. I received and installed it. It seemed to work for a few days, but as I was leaving, I noticed that when I opened the gate, it stuck for a moment and then ripped the pin portion of the lock away from the gate. Although I was upset, I installed the pin again, thinking it was a fluke. A couple days after that, it happened again. This time it ripped the pin portion not completely away from the gate. I could see that the pin had bound in the lock, which prevented it from opening. I called web direct and they stated to send pictures to their email address provided. I did, and after a few days of not hearing anything, I called back. They put me in contact with their rep Anthony. He said he didn't see any emails from me. He asked me what happened and after I explained, he started stating things like "sounds like it needs aluminum inside of the vinyl gate" or "do you have something on your driveway to stop the fence"? I can't imagine having something sticking up from the middle of my driveway to provide a "stop" for my gate. Sounds dangerous to me. I explained that it was their lock that bound twice, which damaged my fence. He said to send him pictures, so I did. A few days afterwards, I hadn't heard anything, so I called. After he called me back, he sounded very un-interested with talking about it. He started saying "if you had aluminum on each side of the vinyl fence that the lock could mount to, we wouldn't be having this conversation". I was done with him at this point as it seemed like just excuses as to why it happened. I stated it wouldn't make a difference as if it hadn't been ripped out of the fence, it would have bound and damaged something else on the gate. He said they would send me a return authorization. I'm not looking for compensation for my damaged fence, but not once did I hear a simple apology when dealing with these people. They definitely try and treat people with complaints very rudely. I would NOT recommend this company to anyone.anyone.stay away sta

User's recommendation: Stay away from this company.

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ID
#2831185 Review #2831185 is a subjective opinion of poster.

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Verified Reviewer
New Reviewer

Ordered Squeez-O products

I ordered parts for a Squeez-O back in January, with a 12-week delivery promised on the website. A representative emailed me and was friendly and assured me she would make sure everything went smoothly. Then word came that the items would not be available until June. No explanation, no apology. The rep assured me a couple of weeks ago that the end of June was still the delivery time. Now suddenly it's September, with a miserable form letter with no one listed as a contact. Another Chinese company, hating Americans?

User's recommendation: Showing stong dishonest tendencies. Tread cautiously.

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ID
#2590123 Review #2590123 is a subjective opinion of poster.
Location
Martinsburg, West Virginia
Loss
$105
Preferred solution
Deliver product or service ordered
New Reviewer

Taken for $980