Social Media Customer Service Pitfalls and How to Avoid Them
Attempting to seek responses, consumers often turn to social media and make posts or send messages via company pages. What can go wrong with customer service on social media?
Media Center
Media Collaboration with PissedConsumer
PissedConsumer has a professional research team that is ready to help and assist journalists with their requests, even the ones on the deadline. We want to help our consumers be heard, and media representatives to find an exclusive story to tell.
We can provide:
- Consumer data & trends by industries and companies
- Knowledgebase of 2,5M reviews
- Research on the topic or company
- Help in contacting real consumers
- News pitches on consumer issues sent to your inbox
- Your news shared on our social pages
For research or media assistance, please contact: media@pissedconsumer.com
Media Kit and Logo
Uncover more details about the platform, its benefits, main channels, and collaboration opportunities. You are welcome to include our logo in your reports and stories.
Michael Podolsky (CEO and Co-Founder)
Michael Podolsky is a co-founder and CEO of PissedConsumer.com, a review platform and consumer advocacy website. After completing two degrees in Computer Science and Finance, Michael has spent over 20 years on Wall Street crafting his career from a Help Desk Assistant to an independent business owner. For the past 15 years, he has been actively involved in search engine optimization, technology development, legal strategies, and general business management.
Having extensive experience in customer service, Michael advocates for consumers’ right to free speech and the First Amendment. As an accomplished entrepreneur, Michael shares practical insights and tips with young business owners. His expert commentary, opinion, and PissedConsumer news have appeared in the media outlets, such as the U.S. News, Bloomberg, New York Post, The Washington Post, The New York Times, TechDirt, ABC News, Inc.
Request as Media ExpertIn the News
30 Entrepreneurs Explain How They Came Up With Their Business Names
The idea of PissedConsumer emerged after I was sent on a wrong vacation with my family. An unpleasant experience and inability to resolve my issue with a bank, hotel, and travel agency had left a negative impact. I got pissed at the situation and decided to start a business with my partner. So, we created a platform called “Pissed Consumer” where people can voice their issues, attract companies, and express their right to free speech. We are locked into the negative side because of our brand name, but with increased trust.
Why Negative Reviews Can Help Your Business Improve
No longer is it the case that companies can dictate the way their image and reputation are presented to the public. Businesses are scrutinized via online reviews and across social media. Curating and finessing the face of your company is becoming more and more challenging.
30 Entrepreneurs Explain How They Use Their Blog for Business
Our consumer advocacy website and review platform build the bridge between consumers and companies to help them solve issues and come to a mutual understanding. Through the blog, we provide guidance to consumers on how to deal with particular companies, how to contact customer service, and what things to avoid when making a purchase.
The Untold Truth Of Edible Arrangements
...complaint on the Pissed Consumer website about a Milltown, New Jersey, store said an entire order of chocolate-covered strawberries was covered with mold less than a day after the customer bought them...
Edible Arrangements reviews
Press Releases
PissedConsumer.com Helps Consumers Identify, and Boycott, Companies Doing Business in Russia
PissedConsumer.com now features notices on company profile pages if a company continues to do business in Russia despite the war in Ukraine. The move aims to help consumers make more informed decisions regarding purchases and boycotts in solidarity with the people of Ukraine.
PissedConsumer.com Launches Self-Recorded Interview Option for Consumers
PissedConsumer.com introduced a new self-recorded video interview option for online reviews, opening video review opportunities to more visitors. Increased demand comes as the company finds a 500% greater chance of satisfactory resolutions to online reviews when they include media such as video interviews.
PissedConsumer.com Makes Attorney-Consumer Connections, Leads to Class-Action Lawsuits
PissedConsumer.com helps attorneys reach potential plaintiffs interested in class-action lawsuits. Several suits have been filed as a result since the service’s launch in 2019. The success of this service is predominantly a result of targeted email marketing to PissedConsumer’s users.
PissedConsumer.com Empowers Consumers to Protect Their Rights with Consumer Interviews
U.S. consumer advocacy and customer complaints website, PissedConsumer.com, marks 14 years of helping consumers better protect their consumer rights. As an anniversary gift, Pissed Consumer now offers two-way conversations with companies and enables complaint resolutions through its online platform and consumer video interviews.
Been Swindled? PissedConsumer.com Tells How to Get Satisfaction
A complaint resolution and consumer advocacy website, PissedConsumer.com, explains to consumers the common ways of how they can seek solutions with companies and improve their satisfaction. Expertise based on consumer data and latest submitted reviews which were resolved through their platform.
PissedConsumer.com to Connect Consumers with Class Action Attorneys
PissedConsumer.com launched a new service helping attorneys connect with negatively-impacted consumers interested in becoming plaintiffs in class action lawsuits. The service will include the identification of potentially-interested consumers, as well as outreach. It is designed to save attorneys and their legal marketing firms time by finding leads from within the company’s extensive database of consumer complaints.
PissedConsumer.com Launches “Consumer Trends” Tool Making Industry Data More Accessible
U.S. consumer advocacy and customer complaints website, https://www.PissedConsumer.com will make real-time industry and consumer review data available through the company’s new “Consumer Trends” tool. The aggregate data in the “Consumer Trends” tool will feature statistics in an infographic format. All data is exportable and can be browsed by industry and custom date ranges.
PissedConsumer.com Reveals Top Tax-Related Consumer Complaints for 2018
U.S. consumer advocacy and customer complaints website, PissedConsumer.com researched tax-related consumer complaint trends filed by its users during the first two months of 2018. The company is offering tips for taxpayers looking to avoid these common problems.
PissedConsumer.com Returning to Pubcon and UnGagged Marketing Conferences
U.S. consumer advocacy and customer complaints website, PissedConsumer.com will participate in two upcoming marketing conferences in Las Vegas. Pubcon will take part during November 6-9 and UnGagged will run November 12-15. This mark return visits to both conferences for the company.