PissedConsumer.com released the start of an ongoing series of video interviews to showcase real customer experiences with a variety of companies. The videos are designed to show visitors researching businesses that there are real people, just like them, behind the feedback on the site.
We In Press
Pissed Consumer reveals some of the most common summer home construction and repair problems reported by homeowners. Data comes from recent customer reviews submitted to their database and through their social network.
A review of Yelp and Pissed Consumer finds evidence of irate customers. "They signed me up unauthorized," wrote Sierrah U. of Bend, Ore., on Yelp in February 2015. "I was talking to someone interested in signing up two weeks ago after realizing my modem was incapable I told the guy I didn't want to sign up and I would call back later if I was still interested, he got really upset hung up on me. Two weeks later I receive a bill! With a ton a fees, I don't even have internet with them!"
It was the last day of 2016 and my friend’s boyfriend was very clear and very upset: The Oreo cookies of his youth were no more, and whatever replaced them tasted like dirt. It was a bold opinion, but he had talking points. Oreos tasted “chalky,” he said, “flavorless,” and “they’re made in Mexico now.” That last point is half-true, but still, America’s favorite cookie switches up its recipe and there isn’t a national outcry? Sounded implausible.
MANHATTAN (CN) — Sapphire sales are booming, but one New York City jeweler specializing in the gem stands charged of forging a federal judge’s signature to repair his online reputation. Michael Arnstein, the CEO of The Natural Sapphire Company in Midtown, is known for using sapphires as an ethical alternative to diamonds.
U.S. consumer advocacy and customer complaints website, PissedConsumer.com, launched a Questions and Answers feature giving companies a way to address consumer questions proactively to minimize negative customer reviews.
These businesses offer consumers and businesses help in getting negative information off the Internet. In theory, it’s a worthwhile enterprise. It’s easy to have sympathy for anyone victimized by false information racing around the internet. And any service that helps put a stop to that is doing good work.
Lawsuit against lawyers who allegedly filed improper lawsuits aimed at getting Internet criticism deindexed by Google
Several days ago, noted Internet lawyer Marc Randazza and his colleagues filed a lawsuit alleging that various defendants were misusing the court system to try to get online criticism deindexed by Google and other search engines. This isn’t the scheme that Paul Alan Levy and I wrote about, though it allegedly has a similar aim: It involves lawsuits filed by real lawyers against real defendants, but the question is whether the defendants are at all related to the posts that they allegedly wrote and that the plaintiffs (or the people behind the plaintiffs) want to see hidden online. (The people at Pissed Consumer first alleged it earlier this year.)
Two California lawyers are being accused of filing "sham lawsuits" in a wide-ranging conspiracy to get Google and other search engines to de-index negative reviews about their clients... "The scam is not all that complicated," Marc Randazza, Consumer Opinion's attorney, wrote in the lawsuit.
"Reputation management" companies apparently induce randos to perjure themselves by pretending to be anonymous posters
Pissedconsumer has noticed that a bunch of "reputation management" companies are filing lawsuits to get anonymous customer complaints removed, and very quickly identifying the anonymous posters, who swear affidavits okaying the removal of their complaints. From the perspective of "reputation management" companies, this is literally too good to be true.
Pissed Consumer has uncovered another apparent case of bad reputation management, this one revolving around bogus websites facilitating bogus DMCA takedowns. It previously exposed a pair of lawyers using shell companies and highly-questionable defamation lawsuits to force Google to delist negative reviews hosted around the web. These faux litigants always managed to not only find the supposed "defamers," but to also obtain a signed admission within 48 hours of the lawsuit being filed -- a process that usually takes weeks or months, especially if the alleged "defamer" utilizes anything other than their real name when posting negative reviews.
PissedConsumer.com, now lets consumers compare similar companies based on their reputations and history of customer reviews. The new "Compare Companies" feature, released just in time for the holiday shopping season, allows shoppers to make more informed buying decisions.
U.S. consumer advocacy and customer complaints website, PissedConsumer.com, reveals that furniture and mattress purchases fall among industries with the highest number of consumer complaints on the service. Tips are offered to help shoppers avoid the most commonly-reported problems.
PissedConsumer.com, assembled a list of the most common construction and home remodeling complaints recently submitted to its database. A collection of tips to help homeowners avoid similar complaints is included.
U.S. consumer advocacy and customer complaints website, PissedConsumer.com, added Business Solutions Plans allowing companies to respond to consumer complaints from verified accounts. Companies can use this option to protect their reputation by having conversations with upset customers and offering solutions to these complaints.
PissedConsumer.com, extracted the most common consumer complaints about swimming pools and hot tubs from its database. They used this data to assemble tips to help customers avoid the most common problems if they plan to have either one installed this summer.
U.S. consumer advocacy and customer complaints website, PissedConsumer.com, uncovered the most common timeshare complaints just in time for the summer vacation season. A collection of tips was assembled to help vacationers protect themselves from these common problems.
PissedConsumer.com, uncovered some of the most common customer complaints submitted throughout the gardening season. Complaints range from problems with mail order gardening companies to lawn equipment quality complaints. The company then assembled a collection of tips for 2015 gardeners and homeowners, explaining how they can avoid these common gardening and landscaping problems.
U.S. consumer advocacy and customer complaints website, PissedConsumer.com, reviewed real estate and moving-related complaints to identify key concerns for home buyers and sellers this spring. Top complaints included theft and damage involving moving companies, high pressure sales tactics from real estate agents, and home sale misrepresentations.
U.S. consumer advocacy and customer complaints website, PissedConsumer.com, collected and shared the most common tax preparation complaints from its database. To help people avoid similar problems when filing their 2014 taxes, PissedConsumer.com assembled tax preparation tips.
Holiday shopping online can be tricky business. And shopping for holiday trees, ornaments and decorations online can be trickier still. Consumer complaint sites, such as PissedConsumer.com and SiteJabber.com, have been collecting frustrating tales of unfilled orders, merchandise that's sub-par and products that don't resemble what was purchased.
Sears’ doomsday seems close now as it continues to suffer from poor customer service and rising complaints that are eating away its market share and worsening sales momentum. The retail giant will announce 3Q results today and it remains to be seen if things can get any worse.
PissedConsumer.com, examined its archives to find some of the most common recent consumer complaints related to holiday shopping. A list of tips was compiled to help shoppers avoid these problems during the 2014 holiday buying season.
Pissed Consumer, offers insights into common Halloween shopping complaints from its 2013 visitors. Tips on how consumers can protect themselves and save money on Halloween essentials are also shared.
U.S. consumer advocacy and customer complaints website, Pissed Consumer, offers parents insight into back to school spending with tips and consumer reviews related to common big ticket purchases for college students.
U.S. consumer advocacy and customer complaints website, Pissed Consumer, analyzed 2013 trends in consumer complaints dealing with Father's Day gifts. This data was used to prepare tips for shoppers to help them avoid similar problems this year.
Pissed Consumer, determined and released statistics on the industries consumers research and file complaints about the most. This data is based on website page view statistics and consumer reports filed during 2013.
Pissed Consumer, collected data on consumer complaints in the floral industry. The goal was to empower customers before they make Mother's Day flower purchasing decisions. Highlights include over 3,400 complaints received and customer losses reported at $230,870.These customer reviews cover large online flower companies as well as local florists.
A new customizable consumer polling service was launched by U.S. consumer advocacy and consumer complaints website, PissedConsumer.com. All polls can be customized by special request. This includes the content of each poll, which pages it appears on, and how long each poll is run. Polls are free for journalists conducting targeted research.
Pissed Consumer, now offers trend reporting to show which companies receive the most consumer complaints every month. The new "most complained companies" feature highlights the top ten most complained about companies in the country as well as the companies receiving the highest number of complaints in various business categories and each state.
Market research firm Opinion Corp’s consumer complaint site, PissedConsumer.com announces today that it is the first to add technology that enables consumers to record video reviews in real time from their web browser while making a complaint. The video reviews are automatically uploaded to PissedConsumer.com and to the PissedConsumer.com channel on YouTube, creating a dual flow of video content by users who wish to review companies and services affecting their daily lives.
What do you do when it's your company that has gotten slimed and maligned unfairly in the press or on one of the prevalent consumer feedback sites such as PissedConsumer.com? Do you fix it? Can you fix it? Do you need to hire a pro? It's interesting that "Reputation management" has evolved from a catchphrase to a science to an actual industry. Has anybody run a search on reputation management agencies lately? Prepare to be buried—you'll get at least 25 pages of Google results.
PissedConsumer.com is one of the largest review portals and fastest growing sites in the consumer complaints segment. The site offers many posting options and provides information for consumers in multiple dimensions: industry categories, geospatial analysis, and corporate brand and products.
Ensure that your online transaction goes smoothly by researching the vendor before you finalize the deal; for sellers, Amazon and other big-name e-tailers offer some protection against fraudulent buyers.
PissedConsumer.com, added localization to company reviews. This was done to increase the relevancy of consumer complaints to individual visitors. The integration of a reviewer's location into each consumer complaint or review allows visitors to differentiate between general feedback of a national or regional business and those of their local store or branch.
"Unethical behavior by Beachbody...watch out!" wrote one customer on PissedConsumer.com, an online forum, in June. The customer railed against the Santa Monica, California -- based maker of fitness videos, claiming that it charged for something the customer didn't intend to order online. In the comment box, Tiana, a customer service representative from Beachbody, wrote, "I'm so sorry to hear that you had a bad experience." She left her contact information and added, "I would be glad to assist you and help to restore your faith in our company."
After hearing stories about complaints at the state's second largest dental HMO, Western Dental, people have asked what can a consumer do? Of course, knowledge is power. If you have questions about any dentist, check out their license and if they have been disciplined at the California Dental Board website
Does web whining work? Private websites with names like ComplaintsBoard.com and PissedConsumer.com have developed an enormous following among consumers who feel cheated by companies. But are these complaint magnets filling an important role in protecting consumer rights or do they merely serve as online bitch sessions?
U.S. consumer advocacy and customer complaints Web site, PissedConsumer.com, makes consumer complaints mobile with the launch of a new free app available for the iPhone, iPad, and iPod Touch. Users can download the app through the iTunes store and use it to file and search consumer complaints on-the-go.
U.S. consumer advocacy and customer complaints Web site, PissedConsumer.com, reminds consumers that they do not provide telephone support, regardless of misleading posts circulating online with a telephone number supposedly associated with the site. Consumers or company representatives seeking information should use the mailing address or e-mail form available on the contact page located at http://www.pissedconsumer.com/contact.html.
PissedConsumer.com , helps visitors more easily identify high-complaint companies with its new star rating system. Unlike rating systems where individual visitors rate a company with one to five stars, this rating instead stems from the number of consumer complaints and comments on those complaints that a company has at PissedConsumer.com.
PissedConsumer.com , wants to help visitors make their consumer complaints more useful -- beneficial for consumer research as well as helping companies better understand and react to legitimate problems. To do this a free sample consumer complaint letter has been published along with tips on writing more effective consumer complaints.
U.S. consumer advocacy and customer complaints website, http://www.PissedConsumer.com , is making it easier for companies and users to evaluate the merits of customer service complaints. New user profiles enable users to see all complaints or reviews left by a member in the past.
"People are visiting consumer advocacy websites to conduct more research before they do business with new companies. With the economy still awaiting recovery, people have less disposable income to part with and they're being more selective about what companies they frequent as customers. While it may stem in part from unpleasant economic situations right now, we believe it's a good thing. Consumers are actively trying to become more educated, they're more willing to share their customer service experiences, and companies have access to this feedback and an opportunity to use it to improve their customer service moving forward."
U.S. consumer advocacy and customer complaints website, http://www.PissedConsumer.com , completed several site enhancements to help visitors research and leave consumer reports faster through a more straightforward Web2.0 interface. Improved search and category-based icons work together to simplify each user's access to consumer information whether they're interested in a specific company or type of complaint (such as for professional services or retail stores).
U.S. consumer advocacy and customer complaints website, http://www.PissedConsumer.com , has introduced Google Custom Search to the site's features. The new on-site search platform allows visitors to search the main site's company profiles and consumer complaints, while at the same time searching the community forums for additional feedback on a company, product, or service.
U.S. consumer complaints website, http://www.PissedConsumer.com , is going beyond pushing into other English-speaking markets like the U.K. and Australia to create a truly global consumer advocacy resource. The site now welcomes non-English customer complaints and feedback on products, services, and companies in any language.
Consumer advocacy website, http://www.PissedConsumer.com , now gives visitors the ability to post photographs or other images with their consumer complaints. The new feature aims to give complaints more credibility, while giving more accurate information to others who may be facing similar customer service issues or who are considering doing business with a particular company.