Hank Investigates: Mail Order Mess
...Oner consumer griped to PissedConsumer.com that they “ordered a pair of men’s shorts and received a bikini top instead.” Another said they “ordered a swimsuit and got an ugly shirt"...
We In Press
East Meadow woman blames PSEG Long Island for death of dog from heat
An East Meadow woman is blaming PSEG Long Island for her dog’s death from heat stroke during this month’s Isaias-caused electricity outage... Stalzer says she spoke with PSEG supervisors and emailed the utility to no avail. The day after the death, she posted her account on a website called PissedConsumer.com.
Pissed Consumer’s CEO Michael Podolsky Goes After L. A. “Tony” Kovach in Manufactured Housing Industry Video Report
We also tip our hat to Pissed Consumer for having an interest in doing such videos. They are clearly more than a website where grievances can be vented. This first in a planned video series about manufactured housing is clear evidence of that point.
Angry and “Pissed Consumers” Sound off in Video Reviews About Clayton Homes, 21st Mortgage Corp – Behind the Clayton Homes Curtain, Inside Manufactured Housing
PissedConsumer reportedly gets some 3.5 million visits monthly on all manner of subjects. There are obviously consumers that make their own complaint videos about Clayton or are interviewed by mainstream news media...
22 Customer Service Experts Reveal How Call Center Reps Should Address Complaints About Bad Customer Service
Michael Podolsky is the CEO and Co-Founder of PissedConsumer.com. “Poor customer service is a common problem in different companies…”
Many businesses do not take it seriously, but the loss of clients and even the loss of their best employees happens for exactly this reason. In the best scenario, these companies have a call center where customers can address their complaints. But what happens next? How should call center representatives handle these cases?
PissedConsumer.com on Clayton Homes, Growing Section 230 Legal Dispute
Pissed Consumer gives its opinion on Section 230. MHProNews asked our CEO, “does your organization support or oppose changing or removing Section 230?”
"Presently, the role of mega-platforms (Twitter, Facebook, Google) in our society has changed. Not only do these large corporations need to operate to benefit their shareholders, but what is more important, they operate to satisfy and benefit the public interest. It is our opinion that public interest is best served when people have a right to speak freely. The receiver of information should be able to easily filter and ignore the information they are reading. The end user shall decide if it is “fake news” or not..."
Need a face mask? Beware these scams
...The CDC is now recommending we wear masks when grocery shopping, and New York and several states are now requiring it.
Unless you are able to make your own, however, or wear a scarf over your face, masks are harder to come by than toilet paper right now.
But on your phone, on Facebook, Instagram, or news sites, it's an endless stream of ads for masks, face shields, and hand sanitizer. But before you click and order them, buyer beware.
The consumer site PissedConsumer.com has dozens of complaints about face mask rip-offs...
Clayton Homes “Pissed Consumer” Video Reviewed, Fair is Fair, and Manufactured Housing Industry Impact
"...In reviewing the video below, in fairness, it would be too much to say that every Clayton Home is a ‘bad home’ as this video’s still screen states. There are good reasons to believe otherwise. One is federal data, two is Clayton’s own data. Additionally, there are Clayton Homes team members that tell MHProNews that from their point of view Clayton Homes works hard to get and keep customers happy..."
PissedConsumer.com to Connect Consumers with Class Action Attorneys
PissedConsumer.com launched a new service helping attorneys connect with negatively-impacted consumers interested in becoming plaintiffs in class action lawsuits.The service will include the identification of potentially-interested consumers, as well as outreach. It is designed to save attorneys and their legal marketing firms time by finding leads from within the company’s extensive database of consumer complaints.
When the devil is literally in the details
Let’s face it: Corporations don’t use forced arbitration for the good of the consumer; they use it to get away with things—sometimes very bad things—like pet stores knowingly selling you a sick puppy that dies in your arms a week later; online furniture retailers mailing customers bedbug-infested headboards; or nursing homes neglecting your elderly mom, who has dementia and can’t fend for herself.
Pissed Consumer Exposes New York Luxury Car Dealer's Use Of Bogus Notarized Letters To Remove Critical Reviews
Pissed Consumer has uncovered more fraudulent behavior by companies hoping to scrub critical reviews from its site...
Luxsport went undetected for awhile, slowly cleaning up its review history at Pissed Consumer. But things changed last March. Another notarized letter arrived but was missing some of the required statements. Pissed Consumer spoke to the person who had written the review they now wanted removed… only to find out this person hadn't sent a notarized letter.
The "Reputation Management" industry continues to depend on forged legal documents
Pissed Consumer has found that the notarized documents from people who'd complained about New York's Luxsport Motor Group (a used car dealership) asking to have their complaints removed were fraudulent. Though they were apparently notarized by a real notary public, Stephanie Chrysten Lynch, the people whose signatures were supposedly on these documents denied ever having signed them.
10 TIPS to make You a Better NEGOTIATOR
"...In recent years, the federal government has started a major push toward cracking down on fake reviews and inflated reviews, reports [...] CEO of PissedConsumer.com in Las Vegas, an online platform that allows consumers to leave any type of review—though they’re more likely to be negative—for a variety of businesses..."
RipOffReport & PissedConsumer Removal Scheme: Attorney Aaron Kelly, Richart Ruddie, and Attorney Daniel Warner Under Investigation
Earlier this year we wrote an in-depth article about dozens of suspicious court filings that aimed to remove RipOffReport, PissedConsumer, and other consumer advocacy sites from Google. TechDirt along with The Washington Post originally reported that Attorney Aaron Kelly, Richart Ruddie, and Attorney Daniel Warner were the primary suspects behind these filings, where the defendants were non-existant, signatures were forged, and fake notaries were used.
Law Firm Drops Suit Against Pissedconsumer.com Over Reviews About 'Sexual Dalliances'
For the moment, a New York law firm upset with online reviews has dropped its lawsuit against the website pissedconsumer.com.
The site recently filed a memorandum in opposition to the Law Offices of N.M. Gehi’s defamation complaint and request for injunctive relief in the U.S. District Court for the Eastern District of New York. Shortly after, on Oct. 3, the firm voluntarily dismissed its case without prejudice – meaning it may refile the claims in the future.
PissedConsumer.com Returning to Pubcon and UnGagged Marketing Conferences
Pissed Consumer will participate in two upcoming marketing conferences in Las Vegas. Pubcon will take part during November 6-9 and UnGagged will run November 12-15. These mark return visits to both conferences for the company.
Bogus Lawsuit-Slinging Rep Management Firm Sued By Pissed Consumer
Solvera -- a reputation management firm allegedly engaging in legal fraud to delist criticism -- is facing multiple legal problems as a result of its highly-questionable services. In late August, the Texas Attorney General filed a complaint against the company, alleging it defrauded courts by filing bogus defamation lawsuits on behalf of possibly-unaware clients, utilizing duped lawyers with bogus statements from fake defendants.
This sort of behavior has been uncovered in recent months through investigations by Paul Alan Levy of Public Citizen and lawprof/blogger Eugene Volokh. It has also been revealed through independent research by Pissed Consumer, an obvious target of these unsavory (and illegal) reputation management tactics.
PissedConsumer.com to Exhibit at MarTech Boston
PissedConsumer.com will participate in the MarTech conference October 2-4 at the Hynes Convention Center in Boston. The 2017 conference will be PissedConsumer.com’s first attendance at MarTech.
The Man Who Duped Google Into Suppressing Bad Corporate Reviews
....this week Texas Attorney General Ken Paxton said he had launched his own lawsuit against Dinota and Solvera, claiming they abused the legal system to dupe Texas state judges in Houston and search engines like Google into suppressing potentially legitimate comments posted in the review section of websites...
There is, however, evidence linking Solvera to other controversial practices in the reputation management industry. Owen T. Mascott is listed in California business records as the initial agent for Solvera Group. A California lawyer, Mascott was sued last year by a company that owns pissedconsumer.com, claiming that Mascott helped reputation management companies file bogus lawsuits. Mascott did not respond to requests for comment.
PissedConsumer.com Gives Consumers a Voice with New Video Interview Series
PissedConsumer.com released the start of an ongoing series of video interviews to showcase real customer experiences with a variety of companies. The videos are designed to show visitors researching businesses that there are real people, just like them, behind the feedback on the site.
PissedConsumer.com Reveals Common Summer Home Repair and Construction Complaints
Pissed Consumer reveals some of the most common summer home construction and repair problems reported by homeowners. Data comes from recent customer reviews submitted to their database and through their social network.
CenturyLink Is Accused of Running a Wells Fargo-Like Scheme
A review of Yelp and Pissed Consumer finds evidence of irate customers. "They signed me up unauthorized," wrote Sierrah U. of Bend, Ore., on Yelp in February 2015. "I was talking to someone interested in signing up two weeks ago after realizing my modem was incapable I told the guy I didn't want to sign up and I would call back later if I was still interested, he got really upset hung up on me. Two weeks later I receive a bill! With a ton a fees, I don't even have internet with them!"
Did Nabisco ruin America's favorite cookie?
It was the last day of 2016 and my friend’s boyfriend was very clear and very upset: The Oreo cookies of his youth were no more, and whatever replaced them tasted like dirt. It was a bold opinion, but he had talking points. Oreos tasted “chalky,” he said, “flavorless,” and “they’re made in Mexico now.” That last point is half-true, but still, America’s favorite cookie switches up its recipe and there isn’t a national outcry? Sounded implausible.
Feds Accuse Sapphire Exec of Extreme Google Scrubbing
MANHATTAN (CN) — Sapphire sales are booming, but one New York City jeweler specializing in the gem stands charged of forging a federal judge’s signature to repair his online reputation.
Michael Arnstein, the CEO of The Natural Sapphire Company in Midtown, is known for using sapphires as an ethical alternative to diamonds.
PissedConsumer.com Launches New Questions and Answers Customer Service Tool
U.S. consumer advocacy and customer complaints website, PissedConsumer.com, launched a Questions and Answers feature giving companies a way to address consumer questions proactively to minimize negative customer reviews.
Battle rages online between reviews, reputations
These businesses offer consumers and businesses help in getting negative information off the Internet. In theory, it’s a worthwhile enterprise. It’s easy to have sympathy for anyone victimized by false information racing around the internet. And any service that helps put a stop to that is doing good work.
Lawsuit against lawyers who allegedly filed improper lawsuits aimed at getting Internet criticism deindexed by Google
Several days ago, noted Internet lawyer Marc Randazza and his colleagues filed a lawsuit alleging that various defendants were misusing the court system to try to get online criticism deindexed by Google and other search engines. This isn’t the scheme that Paul Alan Levy and I wrote about, though it allegedly has a similar aim: It involves lawsuits filed by real lawyers against real defendants, but the question is whether the defendants are at all related to the posts that they allegedly wrote and that the plaintiffs (or the people behind the plaintiffs) want to see hidden online. (The people at Pissed Consumer first alleged it earlier this year.)
Lawyers file fake lawsuits to de-index online negative reviews, suit says
Two California lawyers are being accused of filing "sham lawsuits" in a wide-ranging conspiracy to get Google and other search engines to de-index negative reviews about their clients... "The scam is not all that complicated," Marc Randazza, Consumer Opinion's attorney, wrote in the lawsuit.
"Reputation management" companies apparently induce randos to perjure themselves by pretending to be anonymous posters
Pissedconsumer has noticed that a bunch of "reputation management" companies are filing lawsuits to get anonymous customer complaints removed, and very quickly identifying the anonymous posters, who swear affidavits okaying the removal of their complaints.
From the perspective of "reputation management" companies, this is literally too good to be true.
Reputation Management Revolution: Fake News Sites And Even Faker DMCA Notices
Pissed Consumer has uncovered another apparent case of bad reputation management, this one revolving around bogus websites facilitating bogus DMCA takedowns. It previously exposed a pair of lawyers using shell companies and highly-questionable defamation lawsuits to force Google to delist negative reviews hosted around the web. These faux litigants always managed to not only find the supposed "defamers," but to also obtain a signed admission within 48 hours of the lawsuit being filed -- a process that usually takes weeks or months, especially if the alleged "defamer" utilizes anything other than their real name when posting negative reviews.
Holiday Shoppers Can Compare Companies With New Tool
PissedConsumer.com, now lets consumers compare similar companies based on their reputations and history of customer reviews. The new "Compare Companies" feature, released just in time for the holiday shopping season, allows shoppers to make more informed buying decisions.
PissedConsumer.com Reports Furniture and Mattress Purchases Among Top Consumer Complaints
U.S. consumer advocacy and customer complaints website, PissedConsumer.com, reveals that furniture and mattress purchases fall among industries with the highest number of consumer complaints on the service. Tips are offered to help shoppers avoid the most commonly-reported problems.
Common Construction and Remodeling Consumer Complaints
PissedConsumer.com, assembled a list of the most common construction and home remodeling complaints recently submitted to its database. A collection of tips to help homeowners avoid similar complaints is included.
Business Solution Plans Let Companies Address Consumer Complaints
U.S. consumer advocacy and customer complaints website, PissedConsumer.com, added Business Solutions Plans allowing companies to respond to consumer complaints from verified accounts. Companies can use this option to protect their reputation by having conversations with upset customers and offering solutions to these complaints.
The most Common Swimming Pool and Hot Tub Complaints
PissedConsumer.com, extracted the most common consumer complaints about swimming pools and hot tubs from its database. They used this data to assemble tips to help customers avoid the most common problems if they plan to have either one installed this summer.
Common Timeshare Complaints
U.S. consumer advocacy and customer complaints website, PissedConsumer.com, uncovered the most common timeshare complaints just in time for the summer vacation season. A collection of tips was assembled to help vacationers protect themselves from these common problems.
Most Common Gardening Season Consumer Complaints
PissedConsumer.com, uncovered some of the most common customer complaints submitted throughout the gardening season. Complaints range from problems with mail order gardening companies to lawn equipment quality complaints. The company then assembled a collection of tips for 2015 gardeners and homeowners, explaining how they can avoid these common gardening and landscaping problems.
Common Consumer Complaints Related to Tax Refunds
PissedConsumer.com assembled a list of common problems consumers face when trying to get their tax refunds or tax refund loans. Tips are offered to help minimize these kinds of stressful situations this tax season.
Tips for the Busy Spring Home Buying Season
U.S. consumer advocacy and customer complaints website, PissedConsumer.com, reviewed real estate and moving-related complaints to identify key concerns for home buyers and sellers this spring. Top complaints included theft and damage involving moving companies, high pressure sales tactics from real estate agents, and home sale misrepresentations.
The Most Common Tax Preparation Consumer Complaints
U.S. consumer advocacy and customer complaints website, PissedConsumer.com, collected and shared the most common tax preparation complaints from its database. To help people avoid similar problems when filing their 2014 taxes, PissedConsumer.com assembled tax preparation tips.
Complaints pile up over shady holiday sites
Holiday shopping online can be tricky business. And shopping for holiday trees, ornaments and decorations online can be trickier still.
Consumer complaint sites, such as PissedConsumer.com and SiteJabber.com, have been collecting frustrating tales of unfilled orders, merchandise that's sub-par and products that don't resemble what was purchased.
The biggest Holiday Shopping Issues
U.S. consumer advocacy and customer complaints website, Pissed Consumer, reviewed its archives to find the most common shopping complaints from 2013. The issue topping that list was low inventory of advertised merchandise.
Christmas Shopping Complaints and Offers Tips to Shoppers
PissedConsumer.com, examined its archives to find some of the most common recent consumer complaints related to holiday shopping. A list of tips was compiled to help shoppers avoid these problems during the 2014 holiday buying season.
Halloween Shopping Tips and Common Customer Complaints
Pissed Consumer, offers insights into common Halloween shopping complaints from its 2013 visitors. Tips on how consumers can protect themselves and save money on Halloween essentials are also shared.
Consumer Protection Tips for the Back to School Season
U.S. consumer advocacy and customer complaints website, Pissed Consumer, offers parents insight into back to school spending with tips and consumer reviews related to common big ticket purchases for college students.
Insights Into Common Father's Day Consumer Complaints
U.S. consumer advocacy and customer complaints website, Pissed Consumer, analyzed 2013 trends in consumer complaints dealing with Father's Day gifts. This data was used to prepare tips for shoppers to help them avoid similar problems this year.
Pissed Consumer Releases Data on Industries Receiving the Most Consumer Complaints
Pissed Consumer, determined and released statistics on the industries consumers research and file complaints about the most. This data is based on website page view statistics and consumer reports filed during 2013.
Insights on Flower Company Complaints in Time for Mother's Day
Pissed Consumer, collected data on consumer complaints in the floral industry. The goal was to empower customers before they make Mother's Day flower purchasing decisions. Highlights include over 3,400 complaints received and customer losses reported at $230,870.These customer reviews cover large online flower companies as well as local florists.
Get Custom Consumer Data with New Polls
A new customizable consumer polling service was launched by U.S. consumer advocacy and consumer complaints website, PissedConsumer.com. All polls can be customized by special request. This includes the content of each poll, which pages it appears on, and how long each poll is run. Polls are free for journalists conducting targeted research.
PissedConsumer.com Tells Which Companies Get the Most Consumer Complaints
Pissed Consumer, now offers trend reporting to show which companies receive the most consumer complaints every month. The new "most complained companies" feature highlights the top ten most complained about companies in the country as well as the companies receiving the highest number of complaints in various business categories and each state.
New Technology Allows Consumers to Record Video Reviews
Market research firm Opinion Corp’s consumer complaint site, PissedConsumer.com announces today that it is the first to add technology that enables consumers to record video reviews in real time from their web browser while making a complaint. The video reviews are automatically uploaded to PissedConsumer.com and to the PissedConsumer.com channel on YouTube, creating a dual flow of video content by users who wish to review companies and services affecting their daily lives.
Reputation Management: When Your Business is Disparaged Online
What do you do when it's your company that has gotten slimed and maligned
unfairly in the press or on one of the prevalent consumer feedback sites such as PissedConsumer.com?
Do you fix it? Can you fix it? Do you need to hire a pro?
It's interesting that "Reputation management" has evolved from a catchphrase to a science to an actual industry.
Has anybody run a search on reputation management agencies lately?
Prepare to be buried—you'll get at least 25 pages of Google results.
Consumers Can Add Reviews to Pissed Consumer Home Page
PissedConsumer.com is one of the largest review portals and fastest growing sites in the consumer complaints segment. The site offers many posting options and provides information for consumers in multiple dimensions: industry categories, geospatial analysis, and corporate brand and products.
How to avoid unpleasant surprises when buying or selling online
Ensure that your online transaction goes smoothly by researching the vendor before you finalize the deal; for sellers, Amazon and other big-name e-tailers offer some protection against fraudulent buyers.
PissedConsumer.com Introduces Localized Consumer Complaints
PissedConsumer.com, added localization to company reviews. This was done to increase the relevancy of consumer complaints to individual visitors. The integration of a reviewer's location into each consumer complaint or review allows visitors to differentiate between general feedback of a national or regional business and those of their local store or branch.
How to get what you want from customer service.
(MONEY Magazine) -- Press 1 if you're delusional enough to think that the customer service rep you just spoke with actually gives a damn about your $5,000 cellphone bill, your exploded microwave or cancelled-without-notice flight.
Who's Talking about Your Company Online?
"Unethical behavior by Beachbody...watch out!" wrote one customer on PissedConsumer.com, an online forum, in June. The customer railed against the Santa Monica, California -- based maker of fitness videos, claiming that it charged for something the customer didn't intend to order online. In the comment box, Tiana, a customer service representative from Beachbody, wrote, "I'm so sorry to hear that you had a bad experience." She left her contact information and added, "I would be glad to assist you and help to restore your faith in our company."
Tax Lady Roni Deutch Sued for "Heartless Scheme"
Roni Deutch, television's "Tax Lady," was sued Monday for perpetrating a"heartless scheme" that swindled thousands of people across the nation into paying huge fees to stop the IRS from collecting back taxes.
Checking Out Your Dentist.
After hearing stories about complaints at the state's second largest dental HMO, Western Dental, people have asked what can a consumer do? Of course, knowledge is power. If you have questions about any dentist, check out their license and if they have been disciplined at the California Dental Board website
Online whining: Does it really work?
Does web whining work? Private websites with names like ComplaintsBoard.com and PissedConsumer.com have developed an enormous following among consumers who feel cheated by companies. But are these complaint magnets filling an important role in protecting consumer rights or do they merely serve as online bitch sessions?
Tips for Searching for Complaints Online
Consumers should start their search for complaints about a company online at my3cents.com, according to a report released on Monday by the Consumer Federation of America.
iPhone App for consumers
U.S. consumer advocacy and customer complaints Web site, PissedConsumer.com, makes consumer complaints mobile with the launch of a new free app available for the iPhone, iPad, and iPod Touch. Users can download the app through the iTunes store and use it to file and search consumer complaints on-the-go.
Pissed Consumer Phone Number and Contact Information
U.S. consumer advocacy and customer complaints Web site, PissedConsumer.com, reminds consumers that they do not provide telephone support, regardless of misleading posts circulating online with a telephone number supposedly associated with the site. Consumers or company representatives seeking information should use the mailing address or e-mail form available on the contact page located at http://www.pissedconsumer.com/contact.html.
New Rating System at PissedConsumer.com Helps Users Identify Serious Consumer Complaints
PissedConsumer.com , helps visitors more easily identify high-complaint companies with its new star rating system. Unlike rating systems where individual visitors rate a company with one to five stars, this rating instead stems from the number of consumer complaints and comments on those complaints that a company has at PissedConsumer.com.
PissedConsumer.com Helps Consumers Get More From Consumer Complaints
PissedConsumer.com , wants to help visitors make their consumer complaints more useful -- beneficial for consumer research as well as helping companies better understand and react to legitimate problems. To do this a free sample consumer complaint letter has been published along with tips on writing more effective consumer complaints.
PissedConsumer.com Gives Visitors Insight Into the Personal Side of Consumer Complaints
U.S. consumer advocacy and customer complaints website, http://www.PissedConsumer.com , is making it easier for companies and users to evaluate the merits of customer service complaints. New user profiles enable users to see all complaints or reviews left by a member in the past.
PissedConsumer.com Sees Increase in Consumer Complaints in Slow Economy
"People are visiting consumer advocacy websites to conduct more research before they do business with new companies. With the economy still awaiting recovery, people have less disposable income to part with and they're being more selective about what companies they frequent as customers. While it may stem in part from unpleasant economic situations right now, we believe it's a good thing. Consumers are actively trying to become more educated, they're more willing to share their customer service experiences, and companies have access to this feedback and an opportunity to use it to improve their customer service moving forward."
Savvy Shoppers Now Find Consumer Complaints More Easily at PissedConsumer.com
U.S. consumer advocacy and customer complaints website, http://www.PissedConsumer.com , completed several site enhancements to help visitors research and leave consumer reports faster through a more straightforward Web2.0 interface. Improved search and category-based icons work together to simplify each user's access to consumer information whether they're interested in a specific company or type of complaint (such as for professional services or retail stores).
PissedConsumer.com Makes it Easier to Research Consumer Complaints with Enhanced Search.
U.S. consumer advocacy and customer complaints website, http://www.PissedConsumer.com , has introduced Google Custom Search to the site's features. The new on-site search platform allows visitors to search the main site's company profiles and consumer complaints, while at the same time searching the community forums for additional feedback on a company, product, or service.
Customer Complaints get Global Support at Consumer Advocacy Site, PissedConsumer.com
U.S. consumer complaints website, http://www.PissedConsumer.com , is going beyond pushing into other English-speaking markets like the U.K. and Australia to create a truly global consumer advocacy resource. The site now welcomes non-English customer complaints and feedback on products, services, and companies in any language.
Customer Complaints with Pictures Launched by Consumer Advocacy Site PissedConsumer.com
Consumer advocacy website, http://www.PissedConsumer.com , now gives visitors the ability to post photographs or other images with their consumer complaints. The new feature aims to give complaints more credibility, while giving more accurate information to others who may be facing similar customer service issues or who are considering doing business with a particular company.