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New Reviewer

Terrible company

Came out cleaned my grout , we live in a brand new home which we purchased last year, this guy put a large hole in our grout with his machine. We called to let them know this, then he proceeds to lie and say he didn't do it. What do I have to gain to lie on him. So they proceed to ignore phone calls and text messages. I do not recommend this company . They just so unprofessional, and do not fix their mistakes.
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ID
#3958226 Review #3958226 is a subjective opinion of poster.
Location
North Las Vegas, Nevada
Cons
  • Terrible customers service
  • Ignore call
Loss
$120
Preferred solution
Apology

They are a scam and hang up the phone every time I tried to call and have them back to do the job they were paid for. The missed an entire area but the tech had already packed up equipment.

Tech noted this on receipt because it was almost 8pm and when I called to have them back, they said they would have to charge me for a new job. They kept hanging up even after I said I would pay for it. The tech told me I could only pay in cash because it was late and he didnt have access to the payment system. Horrible business and customer service.

User's recommendation: 1. Don’t use them in the first place 2. Never pay cash period 3. Don’t pay anything until you have thoroughly inspected the work. 4. Don’t allow them in your home during evening hours.

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ID
#3324450 Review #3324450 is a subjective opinion of poster.
Location
Las Vegas, Nevada
Loss
$75
Preferred solution
Full refund

Ripoff

Scam and upsell. Do not use these con men
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ID
#2277087 Review #2277087 is a subjective opinion of poster.
Location
Brooklyn Center, Minnesota
New Reviewer

DON'T use this company

I was quoted one price over the phone of $101 and when the young technician arrived he tried to upsell me to $300. I paid $214.00 and I told him if he could not clean my sectional, he could pack up and leave. The technician was arrogant and used all kinds of filthy words in Spanish leaving my house.
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ID
#1737380 Review #1737380 is a subjective opinion of poster.
Reason of review
Pricing issue
Loss
$100

Bait and switch on price and horrible job

I received a coupon for 3 rooms for 49 dollars. My house is very clean and I had some light dirt in a walk area. I confirmed the price when I made the appointment. When the tech arrived he told me to actually get the carpet clean it would be $270. I told him I wasn't going to pay 5 times the price quoted and that my carpet was barely dirty. He called in and they agreed to charge $207. I said no I wanted only what they would do for 3 rooms for 49 dollars. What I got was wet stinky carpet that was still dirty. Took 2 days to dry. I told him if they were not actually going to clean the carpet for 49 dollars they should not advertise this price. If you actually want clean carpet at a decent price call someone else.
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ID
#1488086 Review #1488086 is a subjective opinion of poster.
Reason of review
Not as described/ advertised
Loss
$49
Preferred solution
others to know not to use them

Not Happy

The service technician was nice. However, the actual service itself not so much. The it will be dry in 4 to 6 hours not quite. He left my home at 5:30 p.m. and it is now 9:47 a.m. the following day and I still have wet carpet. The $49 special for three rooms is just for hot water. They wanted $200 to add shampoo. Are you kidding me? I can buy a bottle of shampoo for $15 down the street. Not satisfied at all. I do not recommend these people at all! They called me twice last night within an hour to check on my service. Hello.... You left a message I will call you back when I can you do not have to harass me to call you back. When I called this morning she was put off that I was not happy. Horrible horrible company do not use
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ID
#1343459 Review #1343459 is a subjective opinion of poster.
Reason of review
Pricing issue

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