Manufacturer: Wca Waste Corp Category: Waste Collection Clear all filters (26 of 26 reviews match)
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I called WCA to end my service due to bad customer service and extra billing charges.I was never told on the phone that there would be an end of contract charge. I never had a contract with them. I was never billed for the charge until 4 months later. I called them about it and that is when I was told it was and end of contract charge. I told them to send me a copy of anything they sent out to their customers reflecting this change, of course...
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I didn't like
  • Are wrongly billing me
  • Customer service
  • Would miss picking our trash up
#997335
Absolute worst trash service I've ever had.Customer service is even worse. At least once a month they would skip our house and when we would call in to let them know they missed our house the lady would tell us we would have to wait until next week. One time a truck boke down that's completely understandable but when I told her yes I understand the car broke down but this happens to us every month once or twice a month the lady rudely told me it...
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I place my container on the street as indicated by WCA Waste Corp and I never know if they are going to pickup the trash. On many occasions they have not picked up the trash and always made excuses about the container not being at the street. Their customer service is terrible and they are very rude. I will do everything in my power to get my home owners association to use another company for trash pickups..
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Wca Waste Corp Residential Waste Collection Review

#932438
WCA is a horrible company, do not use them!!! In a 6 week period they only picked up our trash twice, and that was "accidently done by their Kansas City trucks" My full trash bin sat at our curb for 3 weeks. My new trash service KC Disposal actually picked up the trash that WCA never picked up.
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Wca Waste Corp Residential Waste Collection Review

#902488
1.0
Told my bill was paid thru the end of july. They quit picking up.my trash 1st of August. When i called to my bill iwas told i was o ly paid thru end of June and made a partial payment for July. Ive always paid my bill in full. Didn't get any resolution from customer service.
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Wca Waste Corp Residential Waste Collection Review

#897089
1.0
I have gone to another service. WCA has poor customer service, at best. Failure to pick up trash, failure to pick up trash on scheduled day, failure to pick up all trash. Customer service not helpful and seemed to give only excuses. Very disturbing to think customers would be treated in such a way.
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Wca Waste Corp Residential Waste Collection Review

#887537
1.0
I'm very disappointed in WCA. I was hoping they were like Town & Country. It seems like they only pick my trash up once a month instead of once a week..RIDICULOUS
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I began trash pick up with WCA in August.They asked me to pay an additional $25 for a trash container. Today is December 29. I still haven't received it. They were to pick up my trash yesterday. Not only did they not pick up mine but they didn't pick up 3 neighbors houses within 1/4 mile. I watched their truck drive right by our house 2 times. We called the office the following day. They will not send anyone out to pick it up because the driver...
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I've now gone three weeks with my trash not picked up by WCA.They picked up everyone else's trash but mine. They had to try and not pick up my trash to miss it. I've lodged complaints but no action. They had to go past my house two separate times and twice decided to just simply not pick up my trash. Kansas City's 311 service is inept and powerless to do anything about my complaint. Kansas City has a contract with WCA but apparently no ability...
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1.0
I didn't like
  • Inept
  • Poorly run
#945075
I've had Town and Country for 14 years with no issues.WCA took over business and everything went to ***. Trash was late being picked up or wasn't picked up at all. Then perhaps 3 weeks later they ran over my trash can. I didn't get an I'm sorry or anything. They left my trash can smashed on my driveway. They won't replace it, no discount, nothing. So I changed services. They now want me to pay them for services due when there wasn't hardly any...
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Absolutely the worst company to deal with ever!!!They will take your money, in my case $165, promise to pick up your trash and them leave it. They will not answer their phones and when emailing corprate i was told it would be handled. Yeah right. My trash is still sitting at the curb!My next move is to contact the better business bureau!!
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I AM PAID IN ADVANCE FOR 2 MONTHS...THEY MISSED OUR STREET TWO WEEKS AGO AND NO EXCUSE AS TO WHY?I HAVE BEEN CALLING FOR A WEEK AND ONLY GET A RECORDING TELLING ME YOU CAN'T LEAVE A MESSAGE, IT IS FULL! I BET IS IT! GOT A MANAGER, MARY, ( AFTER HOURS OF TRYING TO REACH ANYONE.....)A FEW DAYS AGO AND SHE DID NOT EVEN KNOW FOR SURE IF THEY WOULD PICKUP THIS WEEK. WEDNESDAY IS MY TRASH DAY...AS SHE DID NOT KNOW? CLUE LESS! EVERYONE HAS THEIR...
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Lee's Summit area.Set up service in April with what was then Town & Country & was very pleased. New cans arrived & service was like clockwork. Got a letter saying T&C was bought out by WCA. Service has gone downhill dramatically. Guys leave cans in street after emptying, where they fall over & stay all day until we get home. We live on a hill, sometimes they get blown by wind down the street. (I was told to put cans on curb; they should follow...
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We called to rent a dumpster, paid our fee and was promised it would be delivered on 9-5, it is now Wednesday and still no dumpster. We have tried calling the Mountain Grove office and we either get a ring no answer, put on hold for 15 minutes and get hung up on and when we do get into a recording they never call us back. We are in the process of trying to move and really need the dumpster as promise. Their customer service is really bad. We...
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Danika

Danika AGREED...I ordered and paid $25 for a trash can that didn't show, contacted them, with no reply, just as you did. Well, it came down to it that they delivered it to the incor...

Anonymous

Anonymous Call the corporate number in Houston
Press 3 for Missouri
Might get connected that way
Or dial the Harrisonville number, 5 for employee directory and you type in Obri...

1.1
I didn't like
  • Customer service is terrible
#915191