Unclaimed
Wayne Mazda
624
CLAIMED LOSSES
3
TOTAL REVIEWS
Shady dealership - hidden fees
Asked about a CPO suv. Asked about the fees and they started avoiding my question. They wanted my license and I said it wasnt necessary that I wanted to know the fees before proceeding. They insisted on showing the car and needed mi license, but wouldnt tell me the fees. I had previously read the reviews on the dealership, lots of red flags. Also All ratings and salespeople had 5 star ratings. Suspect.
User's recommendation: Stay away. Hidden fees. You could feel the deception.
ID
New Reviewer
Stolen car parts
Brought my mazda m p v in for service when I picked it up and returned home i found several engine parts missing. Called service manager NICK explained the situation . When i returned the next day they refused to replace the parts or take responsibility in any way I was called a liar by NICK and have a nice day good by . Had to cancel credit card fill out a police report.and file in small claims court . THIS PLACE IS BAD NEWS .STAY AWAY General manager LOUIS STENGER wont even speak to you if you have a problem . THE WORST 
service ever beware .
service ever beware .
1 comment
ID
Location
Wayne, New Jersey
Reason of review
Poor customer service
Loss
$300
Preferred solution
Let the company propose a solution
Horrible and disappointing
My car was serviced 3 times at the Wayne Mazda service center for the same problem (a dead battery). They were unable to figure out what was draining the battery so an outside mechanic from regional had to come in and take care of it. Each time I had to wait 20-35 minutes to have my car pulled around upon pickup, even though service told me it was ready. Just recently, I dropped it off for another dead battery. They replaced the battery and charged me $324 of which I paid. I again waited outside for 30 minutes for my car to be pulled around for pickup. When I went back to service to ask what was taking so long, I saw the one employee holding my key fobs in her hand talking to her coworkers. Are you kidding me? I'm waitiing 30 minutes for my car and your standing around not doing your job. When I finally did get my car I drove it about 10 minutes and the battery died in a parking lot. Did they even put a new battery in my car? I had to be driven back to the service dealer and my car had to be towed right back to them. When I asked for a refund they said no. Unbelievable. So they have $324 of my money. I have no car and a dead battery.
ID
Reason of review
Poor customer service
Loss
$324
Preferred solution
Full refund
STAY AWAY FROM THIS PLACE MAZDA SERVICE MANAGER NICK IS ARROGANT AND DISHONEST . THEY RETURNED MY CAR MISSING PART AND S GENERAL MANAGER LOUIS STENGER WILL NOT EVEN SPEAK TO YOU.
BEWARE . ALSO STENGER IS G M OF WAYNE HONDA WARE I RECENTLY SPENT $16000.00 YOU CAN EXPECT THE SAME RESULTS FROM HIS HONDA DEALERSHIP SAME PEOPLE SAME RESULTS NEVER AGAIN