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Most Helpful
I bought 2 rugs from Wayfair--total cost was $134 with free shipping. The "jute backing" advertised on the website actually meant "no backing at all"--the rugs just slide all over my hardwood floors. So, it was return time. Unfortunately, I've been spoiled by...
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HelpCenter_PissedConsumer
HelpCenter_PissedConsumer
BY ADMIN ON BEHALF OF THE COMPANY

There is information about the return policy in the Wayfair FAQ page. Wayfair return policy states that you return your purcase within 30 days after the delivery. There are al...

Anonymous
Anonymous

The BBB is looking into their deceptive ads, listings, as well,.....they show an item, the higher end item if there is a group or size, show the higher end, have the words sal...

#438397
On May 9th I placed an order for two chaises. The site advised me that the delivery would be Tuesday 5/14. Knowing I would have the new furniture I donated my other items. Unfortunately, it was determined later that the delivery would NOT happen on the 14th. Confirmed...
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5.0
#1540417

Wayfair - Purchased a tv stand with build in fire place January 2018, started breaking down months ago and because I couldn’t provide prove of my email they gave me a 28 dollar credit. Never will I purchase ***

Yes tried to contact them through email.
1.8
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#1537132
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Wayfair - Damaged product

Awesome service. I will upload pictures of the damaged coffee table top and they are replacing the top free of charge no questions asked
5.0
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#1536573
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Wayfair - I didn't get the instructions manual

I didn't get the instructions manual
#1536162
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Wayfair - Worst experience ever

I only signed up for the card for the 0% interest and they didn't give it to me and refused to change it i will be closong this card.
1.0
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#1535505
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Wayfair - Delievery

Wonderful employee.***** great customer service!
5.0
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#1535290
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Wayfair - Do Not Get This Card- Will Slam you with Finance Charges on Your Last Bill

I've been paying off my credit card since last April with almost 3 times the amount due on each monthly statement. I checked my statement this morning, because I had one payment left, and they charged me a good 30% extra, and then some, for finance charges! Funny thing is they had been charging me finance charges the whole time I was paying off the card, but when the card was almost paid off they decided to slap on another HUGE finance charge! Ridiculous and I will be cancelling this card and never looking back!
2.5
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#1534849
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Wayfair - Satisfied customer

Amanda, in Customer Service, quickly resolved the issue, sending a replacement immediately.
4.8
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#1534505
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Wayfair - Horrible

I contacted them to assist worh paying off a promotional because apparently when you over pay your minimum they do what they want and do not apply it to uour promotional. I tacked on over $500 in interest in 2 days, due to a promotional expiring. They do not care, horrible customer service!
1.0
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#1534466
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Contact Wayfair Customer Service

Mailing Address:
Wayfair LLC
4 Copley Place 7th Floor
Boston, Massachusetts 02116
United States
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Wayfair - To make a payment

The rep was not responding
#1532435
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