Billing

Wayback Burgers - Billing
I would like a refund for a burger I was charged for and didn't order or receive. I was charged by mistake.
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ID
#4129597 Review #4129597 is a subjective opinion of poster.
Location
Shelbyville, Tennessee
Loss
$7
Preferred solution
Full refund

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Verified Reviewer
New Reviewer

Quality of food

I have supported Wayback for many years. Today I spent $35 for 2. The burgers were tasteless and just absolutely awful. I ordered Ofries and received 4 onion rings and a very small amount of fries. The milkshakes were great. For the cost of the meal it was disgraceful I will have to think about ever going again. Has something changed with your quality?
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ID
#4095690 Review #4095690 is a subjective opinion of poster.
Location
Millsboro, Delaware
Preferred solution
Full refund

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New Reviewer

Bad customer service at the plant city location

Bad customer service at your plant city location bad attitude female putting fries at the bottom of my take out bag this was my first visit at Wayback I'm Culinary Chef the burger was great the rest was terribly horrible

User's recommendation: Beware.

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ID
#3823245 Review #3823245 is a subjective opinion of poster.
Location
Monroe, Louisiana
Preferred solution
Let the company propose a solution

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New Reviewer

Rude customer service

We went to waybuck burger F220 ticket # 503061 Multiple issues with our order: 1. Food came out with all the burgers cold, even though they were made fresh, so they had to remake it with warm buns, and when we got our food, the blt chicken sandwich, 2 big easy came with no bacon 2nd time food was returned. Then ordered chicken sandwich added swiss cheese but came with no swiss cheese that order was returned. When told about the missing items at first was told they do not come with bacon when on the menue clearly stated bacon and showed the person helping us. 2. The chilli cheese fries had no meat so we asked them regarding this and they said it doesnt come with meat because its vegeterian but no where on the menu it states its vegeterian and when we ordered before it had meat. So we were confused. We wanted to refund the fries but was told by the cashier because a bite was taken they can not return the fries. Whole order of fries with missing 3 fries. Which makes no sense because how can u look at food and make the determination something is missing and it taste bad. 3.The person angeligue who took our order very nice and helpful, apoligized for the mistake we understood. Then this other women IQRA came to our table with hands on hip, " goes what is wrong with the chillie fries, we told her she explained and rolled her eyes and walked away, with full attitude, no idea where the attitude came from when we didnt even complain once they messed up our order 4 times. When i confronted her about her rudeness she had full attitude and said no i didnt have an attitude when 7 ppl saw her attitude and her colleague even aplogized for her rude behavior. Iqra had horrible customer service and did not even care she was rude. We were given the number of the owner to talk about our rude experience but no call back or answer was made. Even the employees who were calling owner did not pick up and said we do not do refunds or even tried to compensate for the all the wrong food. We did not spend $120 dollars to get horrible service on fathers day who came out with the family to enjoy a meal. Never will be going back to the establishment for their rude customer service and refund policy for bad food, cold burgers and missing items on a sandwich.
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1 comment
#2274575

Do you really think you are right about the MENU when you cannot even spell menu? Sounds to me like you are mistaking not getting what you want as rude.

ID
#3687057 Review #3687057 is a subjective opinion of poster.
Location
Sacramento, California
Loss
$119
Preferred solution
Price reduction

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Verified Reviewer
New Reviewer

Avoid

Cannot say what happened, only that after complaining I received a phone call from a corporate enforcer threatening me with legal action for my complaint, so if you want to be treated courteously and respectfully and after poor treatment you want to complain, this is not the place to go, me I will not be a customer of any place that uses organized crime tactics, but it makes me wonder why a large business would treat one customers complaint with such a response, something smell rotten in denmark?
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ID
#1790615 Review #1790615 is a subjective opinion of poster.
Location
Wilson, North Carolina
Pros
  • Good food </