Timothy S Acm

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 Verified Reviewer | map-marker Kodiak, Alaska
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#5259131 
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Because I need a new heater and I need to talk to a real person

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1.0
My pump/heater started by making terrible noise now its just shut off. Now I just want to talk to a real person. But they are giving me the runaround. Now I need to write 100 words just to talk to one person. So now Im just flapping my jaws so I get 100 words in. So that maybe someone will call me. That would be amazing. All I want is to talk to a real person. All I want to do is talk to a real person. All I want to do is talk to a real person. All I want to do is talk to a real person. All I want to do is talk to a real person. All I want to do is talk to a real person. All I want to do is talk to a real person. All Im type. Want to do is talk to a real person. All I want to do is talk to a real person. I hope I have 100 words in now so I can talk to a real person. What a bunch of crap.
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Pros:
  • It is a fine product
Cons:
  • Your customer service is terrible

Preferred solution: I would like to get a new pump/heater. I would like to get a new pump/heater. I would like to get a new pump/heater. I would like to get a new pump/heater.

User's recommendation: Don’t buy from Wave. Their customer service really sucks. You cannot get a hold of them.

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Natalie H Zai

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#4993990 
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SCAM!

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1.0
I have truly never been so disgusted and appalled by a company and their lack of customer service. I am a very patient person but this product has sent me over the edge. I have had my tub for 7 months and have only gotten to use it TWICE because it has been broken the entire time. Not only have I not gotten use out of it, but I've spent countless hours trying to fix it, cleaning it again, spending weeks on email chains with "customer service" who would reply once a week with the same copy/pasted messages and no real help. I spent months trying to get a replacement heater unit. Once it arrived, it ONCE AGAIN STOPPED WORKING after 2 days. I asked for a refund for the product and they told me they could not give a refund because too much time had passed. Well, if I had gotten the proper help 7 months ago maybe it wouldn't be too late? I couldn't even manage to speak with someone on the phone because the company has no real established phone number and instead calls from "No Caller ID" which my phone does not accept calls from. Today I shall place this product in the dumpster where it belongs. I am sick and tired of getting jerked around and wasting my time trying to fix something so useless. THANKS FOR STEALING MY MONEY WAVESPAS!!! I HAVE NEVER REGRETTED A PURCHASE SO MUCH. DO NOT PURCHASE THIS PRODUCT UNLESS YOU WANT TO PAY THOUSANDS OF DOLLARS FOR A GIANT PAIN IN YOUR ***
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Loss:
$2000
Cons:
  • Everything you can imagine

Preferred solution: Full refund

User's recommendation: DO NOT PURCHASE

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Nason Mbt
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#4747307 
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Pump tripping off

Customer service non existent!!! Need advice as love tub Need advice Need advice Need advice Need advice Need advice
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Preferred solution: Advice

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Nicholas V Ztn

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 Verified Reviewer | map-marker Blackpool, England
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#4658152 
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Damaged product

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1.0
After multiple attemps. No response from customer service my hot tub arrived with a tear at the seam. GARBAGE!!!
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Loss:
$700
Cons:
  • Nonexistent customer service

Preferred solution: Full refund

User's recommendation: Any type of customer service

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John H Hno

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 Verified Reviewer
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#4621136 
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E5 message on the first day of use pump sounds like a meat grinder

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1.1
E5 message on the first day of use pump sounds like a meat grinder Shuts on and off. Left unplugged overbite to reset. Still not working.
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Loss:
$1700
Pros:
  • No pros
Cons:
  • No customer service
  • Pitiful pump

Preferred solution: A return call from a real person would be nice. I’ve sent 4 complaints. Only generic email auto bot response

User's recommendation: Keep your boxes and buy from a large box retailer for easier returns

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Matthew L Xey

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#4162979 
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Not working

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1.0
Hello. The motor is not circulating water. The bubbles work fine and the heater seems to heat up but no water passes through. I've disconnected it and ran hot water through the system manually to check and there are no blockages in the system or tubes. We haven't owned this for 9 months and it's now taking several months for a non-automated response. Please advise.
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Loss:
$3800

Preferred solution: *** fix it

User's recommendation: Impossible to get a human response

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