Leaking faucet at base , by light

no help received when requesting replacement part while still under warranty.

User's recommendation: don't buy product, tech help is non-existent.

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ID
#2357527 Review #2357527 is a subjective opinion of poster.
Location
Fullerton, California

Leaking faucet at base , by light

Trying to replace faucet. The manual talk about leaks, tried all ways to stop leak. Did not check reviews, how bad they are. Would not have purchase if had read. I had a 2011 system before. Faucet leaked at light for 8 years I would think watts would replace leaker by now. Calling customer service, no operator on duty, Call waiting # 9 on list, waiting on call back.
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ID
#2357335 Review #2357335 is a subjective opinion of poster.
Location
Fullerton, California
Junior Reviewer

Great at taking your money and trying to solve your problem.

Update by user Feb 21, 2018

Never have heard anything from Watts. They were receptive as long as I would keep purchasing parts from them.

Once I didnt want to keep buyin they had enough of me and never responded to anything.

We replaced their unit with a Home Master system. So far its been a good decision.

Original review posted by user Jan 22, 2018
Purchased a reverse osmosis system from Costco about 3 years ago. It was a Watts wp5 system. It has worked pretty good since we purchased it. About 5 months ago the system began running waste water all the time. After the tank is full it still continues to run a full stream of water and never shuts off. Contacted Watts, their customer service is really receptive, and they told me to blow out the tank and that should fix it. If not replace the auto shut off valve. I did both of those the problem continues. Now their suggestion is to just start replacing parts till I find the problem and if not just buy a new one. I liked their suggestion on just buying new one since replacing the parts they want will cost as much as buying a new one then after I spent all that money I can buy a new one any way. I notice Costco doesnt use their brand anymore Im guessing due to problems. Im replacing it but with another brand. If your good with $180 for 3 years this brand might be for you. My problem is that every time you need to do one of their trial fixs you have to drain the system and rechanrge it.
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ID
#1174291 Review #1174291 is a subjective opinion of poster.
Product
Watts Premier Wp5-50 Water Filtration System
Pros
  • Customer service trying to help
Cons
  • Product quality
Reason of review
Bad quality
Loss
$180

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