Brandi F Wtk
map-marker Ashburn, Georgia

Faulty Product

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Purchased a pool, and within 3 years it begins to bubble, and now bubbles are peeling up leaving white spots in the blue pool. When the issue is addressed, it took over a year and threat of litigation to get a response. The response was it's a cosmetic issue, caused by salt water, and not covered by the warranty. This was a nearly $40,000 pool install, and was supposed to have a lifetime warranty. The service is horrible, the product is faulty, and now I will be hiring a lawyer.
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Loss:
$40000

Preferred solution: A solution

User's recommendation: AVOID THIS COMPANY

Clent C Tct

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Verified Reviewer

DON'T TRUST THEM

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Stay away Watertite Fiberglass Pools. Fiberglass pool warranty sounds awesome until you have a problem.

Ken at Watertite promises to refinish your pool for a KNOWN problem in their finish, but when time comes he offers you $5 or $6K or a shell replacement. Shell replacement sounds great, but that doesn't include the tens of thousands to excavate and dispose of the old one, nor your concrete replacement costs.

And IF you can find a refinisher, it's about $15K. STAY AWAY!!!

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Cons:
  • Warranty sounds great until you need to use it

Preferred solution: Refinish the pool as promised

User's recommendation: STAY AWAY!!

1 comment
Guest

Clent C. After conversations and review of your pool photos it was determined, the pool shell in question has a condition resulting from the Salt Cell producing to high of Chlorine.

The cosmetic issue is not covered under Warranty. Watertite had considered, having the pool resurfaced knowing it was not a warranty issue but to help address the cosmetic issue. Through this Extraordinary time (Covid), we could not address the issue in a time that would satisfy the customer. We came to understanding Watertite cannot repair the pools shell to a condition that the customer would be content with.

Watertite reimbursed the customer for the pool shell which went above what our warranty states and see this matter closed. Ken Baker, Owner Watertite Fiberglass Pools

Anonymous

GREAT Pool and company

My wife and I just had a "Watertite" pool installed and could not be happier. Ken Baker went out of his way to help us out in a less than positive pool experience with another contractor. Ken looked at our existing contract and offered his thoughts and advice on what to do next. We followed his advice and within three weeks of our initial conversation we had a completed inground pool installed and ready to swim. "He is honest as the day is long". We would recommend Ken Baker and "Watertite Pools" to anyone. Thank you Ken and the team you suggested for our install.
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Reason of review:
Good quality
Dashauna Sew

Watertite Fiberglass Pools - Pool Review

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I've got 20k in just a fiberglasspool shell 14x31 Cozumel model from watertite pools which was suppose to have a lifetime structure warranty. Needless to say it cracked in the bottom floor after 2 years over this past winter and is leaking water. My dealer reached out to watertite pools and ask them to cover the warranty of the pool and they refused to back there product. Buyer beware.
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Reason of review:
Bad quality
3 comments
Guest

Mr Consumer ,

We went through this with the BBB and they did not side with you on this complaint. You never provided me with the contact information of the manufacturers or engineers that supposedly said the pool failed.

You never provided me with anything. Nor did you explain how 126000 pounds of downward pressure (full weight of water in full pool ) got pushed up if no water was removed. This doesn't happen without water removal.

I will accept the fact that you made a mistake and want somebody to pay for it and if not you will run these reviews to attack my company . I hope you find some satisfaction in that.

Guest

I'm sure you closed your pool incorrectly or somehow drained too much water out of the pool. This is usually how these cracks happen.

If you did not pay a professional to close your pool, you only have yourself to blame and have no claim with the manufacturer. I hope you have another 20k laying around.

Guest
reply icon Replying to comment of Guest-1325037

The pool was never drained or emptied and was closed correctly just as the year before. Unfortunately we've had multiple credible companies tell us this happens and a WellPoint should have been put in.

Also you are the same Person that liked our review on the dealers Facebook page and said that you would not be purchasing a pool from them because of it.

So that is interesting. Seems like this must either be an alias for the dealer or a friend.

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