waterdrop
waterdrop Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
waterdrop has a 2.7 star rating from 3 reviews with a 67% unfavorable vs 33% positive split, and consumers are mostly neutral to negative about service.
Positive Feedback
Products and materials are praised as good quality and some staff interactions have been helpful, showing value in product design despite service issues.
Negative Feedback / Risk Areas
- Frequent waterdrop customer complaints cite poor customer service and unresponsive contact channels.
- Multiple reports of orders not received, billing issues, and trouble obtaining refunds.
- Delays and errors in replacements and subscription/auto-ship communication problems.
Key Takeaways for Future Customers
- Check recent waterdrop reviews before purchasing and expect potential delays in support.
- Monitor billing closely and document communications if seeking refunds or order updates.
- Consider payment protections for high-price items and be cautious with subscriptions or auto-ship options.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
waterdrop has a 2.7 star rating from 3 reviews with a 67% unfavorable vs 33% positive split, and consumers are mostly neutral to negative about service.
Positive Feedback
Products and materials are praised as good quality and some staff interactions have been helpful, showing value in product design despite service issues.
Negative Feedback / Risk Areas
- Frequent waterdrop customer complaints cite poor customer service and unresponsive contact channels.
- Multiple reports of orders not received, billing issues, and trouble obtaining refunds.
- Delays and errors in replacements and subscription/auto-ship communication problems.
Key Takeaways for Future Customers
- Check recent waterdrop reviews before purchasing and expect potential delays in support.
- Monitor billing closely and document communications if seeking refunds or order updates.
- Consider payment protections for high-price items and be cautious with subscriptions or auto-ship options.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Resolved: Replacement needed, several emails sent but still no replacement
- The bottle arrived with a missing straw.
- Promised replacement cap with straw; weeks pass with address/phone requests and emails not received.
Company fixed the issue and I have been provided with product replacement. I asked for a replacement cap for the.water bottle I ordered.
Keep emailing to the costumer service l. Eventually it will be resolved although it might take a while.
This contact went great initially, and I was promised a replacement cap with straw. But then I kept getting emails asking for my address and phone number, while I included those details in multiple emails.
Now they keep saying that they didn't receive my emails, but the email they replied to had my address and phone number added in it! All in all, a very tiring and frustrating process that is taking three weeks already.
- Great material
- Bad costumer service and contact
Preferred solution: Deliver product or service ordered
User's recommendation: I have no tips really, as I don't know what could help in this case sadly.
Stockport, Stockport
Order not done
Klarna took payment. No confirmation of order or status saying no orders.
Have raised it with bank. Shocking customer service.
Chattanooga, Tennessee
Awaiting reply to evaluate service response.
I received the wrong filter model for
my refrigerator. I need help with shipping and purchase amt.
I would like to talk to a company representative.
Call 765-271-****. Thanks
User's recommendation: keep trying to talk to a live agent
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMachine is saying E04 an error.
The E04 kept showing up and has not been getting fixed for the past few days now. But Pieter was a great help and told us what to do.
User's recommendation: Good customer service, but unfortunately a bit difficult as a UK customer to call up Waterdrop and get a quick response so there's a delay.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerOrder not received
Placed an order on 08.02.2024.Paid nearly £ 70.Today , 14.03.2024 - no trace of my order.No one from Water Drop unswering my inquiery
- Unrelaiable
- Good products
Preferred solution: Deliver product or service ordered
User's recommendation: do not use purchase from them.You will receive your first orders , then they will just take your money with out delivering
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNot received order
They refused to answer the phone number just get cut off, it isnt a connecting number
They refuse to answer emails
They dont deliver your products which you have paid a lot for
User's recommendation: Avoid at all costs
Wandsworth, England
Not received order
- Order damaged in transit; package disposed by Yodel.
- Cannot reach Water Drop; numbers don't work.
- Refund requested; item needed for diabetes.
My order was apparently damaged by yodel ,and disposed of.i have not been able to contact water drop once the phone numbers don't work no one answers my call just some cheap answer machine message .this feels very much like a con in which I have lost 40 pounds.i needed this item to help my diabetes.shame on you water drop.give me back my money thievesDO NOT PURCHE FROM THIS SO CALLED COMPANY.
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