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waterdrop

en.waterdrop.com
What is your customer experience with waterdrop?

waterdrop Overview

The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.

  • waterdrop has 2.2 star rating based on 5 customer reviews. Consumers are mostly dissatisfied.

  • Rating Distribution
  • Pros: Great material, Unrelaiable.
    Cons: Bad costumer service and contact, Good products.

  • Recent recommendations regarding this business are as follows: "I have no tips really, as I don't know what could help in this case sadly.", "keep trying to talk to a live agent", "Good customer service, but unfortunately a bit difficult as a UK customer to call up Waterdrop and get a quick response so there's a delay.", "do not use purchase from them.You will receive your first orders , then they will just take your money with out delivering", "Avoid at all costs".

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Media from reviews

waterdrop - Replacement needed, several emails sent but still no replacement
waterdrop - Replacement needed, several emails sent but still no replacement - Image 2
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service customer customer service phone number machine error pieter e04 formy thanks
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Pierre T Vdj

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Resolved: Replacement needed, several emails sent but still no replacement

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waterdrop - Replacement needed, several emails sent but still no replacement
waterdrop - Replacement needed, several emails sent but still no replacement - Image 2
Updated by user Jun 08, 2025

Company fixed the issue and I have been provided with product replacement. I asked for a replacement cap for the.water bottle I ordered.

Keep emailing to the costumer service l. Eventually it will be resolved although it might take a while.

Original review May 24, 2025
I bought a waterdrop all-purpose bottle and was really happy to receive it. Sadly, the straw inside the bottle was missing, so I sent an email to the customer service of Waterdrop.

This contact went great initially, and I was promised a replacement cap with straw. But then I kept getting emails asking for my address and phone number, while I included those details in multiple emails.

Now they keep saying that they didn't receive my emails, but the email they replied to had my address and phone number added in it! All in all, a very tiring and frustrating process that is taking three weeks already.
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Pros:
  • Great material
Cons:
  • Bad costumer service and contact

Preferred solution: Deliver product or service ordered

User's recommendation: I have no tips really, as I don't know what could help in this case sadly.

Anonymous
map-marker Stockport, Stockport

Order not done

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Klarna took payment. No confirmation of order or status saying no orders.

Have raised it with bank. Shocking customer service.

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Anonymous
map-marker Chattanooga, Tennessee

Awaiting reply to evaluate service response.

I received the wrong filter model for

my refrigerator. I need help with shipping and purchase amt.

I would like to talk to a company representative.

Call 765-271-****. Thanks

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User's recommendation: keep trying to talk to a live agent

Jayton Yrr

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Finchley, Barnet

Machine is saying E04 an error.

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The E04 kept showing up and has not been getting fixed for the past few days now. But Pieter was a great help and told us what to do.

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User's recommendation: Good customer service, but unfortunately a bit difficult as a UK customer to call up Waterdrop and get a quick response so there's a delay.

Verdine Utg

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Order not received

Placed an order on 08.02.2024.Paid nearly £ 70.Today , 14.03.2024 - no trace of my order.No one from Water Drop unswering my inquiery

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Loss:
$67
Pros:
  • Unrelaiable
Cons:
  • Good products

Preferred solution: Deliver product or service ordered

User's recommendation: do not use purchase from them.You will receive your first orders , then they will just take your money with out delivering

Diana R Coz

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Harrow, Harrow

Not received order

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They refused to answer the phone number just get cut off, it isnt a connecting number

They refuse to answer emails

They dont deliver your products which you have paid a lot for

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User's recommendation: Avoid at all costs

Anonymous
map-marker Wandsworth, England

Not received order

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My order was apparently damaged by yodel ,and disposed of.i have not been able to contact water drop once the phone numbers don't work no one answers my call just some cheap answer machine message .this feels very much like a con in which I have lost 40 pounds.i needed this item to help my diabetes.shame on you water drop.give me back my money thievesDO NOT PURCHE FROM THIS SO CALLED COMPANY.

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