Waterdrop Filter
Waterdrop Filter Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Waterdrop Filter has a 2.9 star rating from 3 reviews; consumer sentiment is mostly neutral with a larger share of unfavorable experiences reported.
Key Takeaways for Future Customers
- Check Waterdrop Filter reviews before buying and expect slow return and refund processes.
- Confirm warranty terms and documentation since warranty support was disputed.
- Verify shipping and potential auto-ship or membership settings to avoid unexpected charges.
Negative Feedback / Risk Areas
- Frequent Waterdrop Filter customer complaints about refunds and delayed RMA processing.
- Poor customer service responsiveness and protracted email exchanges.
- Product failures including leaks and glass breakage raising safety concerns.
Positive Feedback
Some reviewers say the product performs well and reviewers value reliability and location despite a high price point.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Waterdrop Filter has a 2.9 star rating from 3 reviews; consumer sentiment is mostly neutral with a larger share of unfavorable experiences reported.
Key Takeaways for Future Customers
- Check Waterdrop Filter reviews before buying and expect slow return and refund processes.
- Confirm warranty terms and documentation since warranty support was disputed.
- Verify shipping and potential auto-ship or membership settings to avoid unexpected charges.
Negative Feedback / Risk Areas
- Frequent Waterdrop Filter customer complaints about refunds and delayed RMA processing.
- Poor customer service responsiveness and protracted email exchanges.
- Product failures including leaks and glass breakage raising safety concerns.
Positive Feedback
Some reviewers say the product performs well and reviewers value reliability and location despite a high price point.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Absolute unscrupulous merchant!!!
- - The water filter was defective; return was slow due to a China-based RMA.
- - Refund not issued after receipt; dispute led to drop and excuses.
I purchased a water filter from them, and it was defective. I requested a return, and the vendor's return process was difficult and took a long time for them to issue an RMA since they are all based in China.
After 2 weeks, I finally received an RMA and label to send the product back. However, after I confirmed the product was received by the merchant for over 2 weeks, they still didn't issue the refund. Getting very upset at this, I called my credit card company to dispute the charge. Finally, after my dispute, they emailed me and said they would process the refund.
However, they asked that I remove the dispute first. Of course, unknowingly, I did so but didn't realize that once you cancel a dispute with the credit card company, you can't reopen the case anymore, and you are at their full mercy. After over 8 emails back and forth following up with the merchant, and it's been over a month, and they keep coming up with excuses that they are unable to issue me a refund. Warning to all buyers!!
Do not buy from waterdropfilter.com.
They are dishonest and have terrible customer service!!! Very upset customer.
Preferred solution: Full refund
User's recommendation: DO NOT BUY from waterdropfilter.com !!! THEY ARE DISHONEST AND HAS TERRIBLE CUSTOMER SERVICE
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRefusal to stand behind their product and honor their own warranty
- - Waterdrop RO leaks under cabinet.
- - They request self-repair steps and more info by email.
- - Purchased mid-Feb; concerned about timing.
My Waterdrop RO system started leaking water under the kitchen cabinet 6 days ago. Since then, I have been instructed to complete their silly tasks for self repair.
None of their suggestions worked, yet I continue getting emails from various Waterdrop service agents, with more requests for information. The latest was to answer the date of installation and whether or not I use the system regularly.
I am under the impression that Waterdrop is using these demands for information hoping I will go away. I purchased the system around mid-February, so I imagine they are using this excessive communication time to have the clock run out.
User's recommendation: Find another RO company that values customers
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerGlass bottle
- - The top broke off while driving, glass shattered all around it, and it blew off.
- - I didn't have a passenger; they would have been hurt.
The entire top broke of while driving down the road. Pressure?
Temp?
I'm not sure but the glass broke all around the top and it blew off. Thank God i didn't have a passenger, they would have been hurt.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Product suport
- - Couldn't complete the call from the site; the 888 line went to a recovery center.
- - I am awaiting an email response and the product is great.
I received an answer that pertaining to the question re: product support that worked.The 888 number needs to be updated by them as it does not connect to the company though.Otherwise, problem solved.Again, the product itself is great.
No call, wrong number, they didn't appropriately answer my technical support question or offer any alternative.
I could not complete the call from this site, but when I called the 888 number, it was to a recovery center and not product support. I did email today and will wait for a response.
The product itself is great, but contacting the company with a toll free number is not, so not sure how to rate the company yet. Will start with a 3 and edit , if possible, with any changes regarding outcome of email contact.
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