Manufacturer: Waste Management Category: Waste Collection Clear all filters (44 of 44 reviews match)
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If you sign up for WM, do not - as I did - select the "customer supplied bins" option. They promise that you will receive a "Welcome Kit" with instructions for purchasing, labeling, and positioning the bins. However, they never send this welcome package. I waited a month for it until the trash had piled up so high in the kitchen that I just couldn't wait any longer - so I went to the hardware store and bought two 64 gallon bins (one for solid,...
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Anonymous

Waste Management 1 Hello, we are sorry to hear about your recent experience with your service and would like to look into this further for you. Please email us at wmcares@wm.com (sbuject: #94653...

Jason-Turner

Jason-Turner Waste Management is the best advertising Allied Waste Services could ask for! :)

1.6
I liked
  • Solid waste pickup
I didn't like
  • No welcome kit as promised on invoice
  • Driver lying in log
  • Poor communication
#946538
Our trash day are on Mondays.We always pull it out on Sunday the night before. On Monday 10/24 we came home from work to find our trash was the only one on the block was not pick up. We called and were told the driver did not see our bin and for us to leave it out for Tuesday pick up. Tuesday came and gone but out trash still there; it was after hours, no one answer the calls, so we called Wednesday morning, again we were told, "it will be...
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Anonymous

Waste Management 1 Hello, we are sorry to hear about your recent experience and would like to help get this taken care of. Please email us with your address and contact info to wmcares@wm.com (S...

2.3
I didn't like
  • Wm has not delivered on 1 promise
  • Doesnt follow up on issues
  • Poor service
#944826
Unbelievable.My trash was not picked up 2 weeks in a row. Call us trashy neighbors, I've called 3 times and no pickup yet.. the office girls were kind they said they would text the driver. two fridays in a row what the heck seriously since we are paid in advance we have no choice. We are at the mercy of the company.FIX IT PLEASE!!!! Unhappy unhappy unhappy unhappy unhappy unhappy unhappy unhappy unhappy unhappy unhappy unhappy unhappy unhappy...
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Anonymous

Waste Management 1 Hello, we are sorry to hear about the troubles with your service. We would like to help get this taken care of for you. Please email us with your address and contact info to ...

Anonymous

Anonymous Imagine what would happen if you only had to pay for service they actually provide. Hmmm...

Waste Management Residential Waste Collection Review

#924498
1.0
Worst service ever! They completely over charge with multiple fees, they never pick up the trash in a timely manner and they have horrible customer service reps!!!
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Waste Management Residential Waste Collection Review

#924481
1.0
Horrible never ever think about getting this company for your services they don't pick up the trash
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Waste Management Residential Waste Collection Review

#912018
The guy was very mean he says i make his job difficult he refuses to take my trash
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Waste Management Residential Waste Collection Review

#902871
1.2
Scranton pennsylvania waste management is horrible,you pay them to make a mess, i had glass in a box, they dropped the box and the glass broke in the road and they just left it there. Complete lazy morons...
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What a joke! I switched to Waste Management from another company paid for 3 months up front then got a bill for another 3 months within the first week of service called and canceled services after a week and a half. It took them over a month to pick up the can then over 4 months to refund only $13.20. They told me that the rest of what I paid was service fees and for the 2 weeks of service. The last time I checked garbage pick up is not $ 65.00...
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Anonymous

Waste Management 1 Hello, we are sorry to hear about your recent billing concerns and would like to look into this further on your behalf. Please email us with your address and contact info to w...

This is undoubtedly the worst company we have ever had in our community.It has been over two weeks since the storm came through our area and not one truck has been in our area to pick up debris. Then there has been debris laying by the road side for at least three months in some areas and when you talk to the drivers they say if we give them $20.00 they will pick it up!!!! There are several times they drive right by a small pile of debris and it...
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Anonymous

Waste Management 1 Hello, we are sorry to hear about the trouble with getting serviced after the storm. Please email us with your address and contact info and we'll look into this further for y...

Anonymous

Anonymous You guys are cheap. Chip in and come up with the $20.00 for faster results.

I liked
  • Very little
I didn't like
  • Horrible contract policies
#938942
My trash was not picked up on two days of scheduled service which was already paid for by myself.I called and was assured several times there should have been no delay in my trash pick up services and it would be done. I waited for a response per customer service phone call. Nothing was done. I ended the service as a result and was told I would not get any refund of my service fees which were paid in advance. I sent a message to the customer...
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Anonymous

Anonymous Hello, we are very sorry to hear about the trouble with your service after the hurricane. We would like to look into this further for you. Please email us with your address an...

2.7
I liked
  • Use to be good
I didn't like
  • Refusal to understand problem
#938883
I thought this company is a big and reputed company with good service.I was wrong. They quoted me different prices when I spoke to 3 separate customer reps. I paid for my service at the beginning of the month but they didn't pick up trash till the third week. I was told to leave the trash bags outside and the truck will come by and pick up on the designated day. But they didn't. Now I have to wait for another week for them to pick up the...
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Anonymous

Waste Management 1 Hello, we are sorry to hear about the troubles with your service and would like to look into this further on your behalf. Please email us at wmcares@wm.com (subject: #938308) ...

Oct 2: The couch was left on the curb for collection since Monday is garbage collection day Oct 3: Waste Management(WM) truck did not collect the couch neither the regular garbage. Leaving a note: service cut-off Oct 4: Called WM. The customer service (CS) agent saying something wrong with my account and she already resolved it. She said she would send someone to collect my garbage and couch either that day or the day after. Oct 5: Nothing...
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Anonymous

Waste Management 1 Hello, we are very sorry to hear about your recent experience with your service and billing. We would like to look into this further on your behalf. Please email us at wmcares...

Basically are arguing with me. Very unprofessional!!! Next stop for me is the BBB! Then a new trash service that doesn't charge all of the ridiculous fees that Waste Management charges. Found two local trash services that charge a flat fee of $60/quarter. Waste Management won't beat their price - say that I'm in such and such area - What?? Trash gets dumped at the same location the other two dump at and one of the companies is about the same...
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Anonymous

Waste Management 1 Sorry about to hear about the recent experience you had with your billing. Please email wmcares@wm.com (Subject: 926014) with your address & contact info so we can look into t...

every one else gets pick up service what about my service. I am at 1596 n lake shore dr round lake beach Illinois. what is the problem it is 5.25 pm service day Wednesday 9.21.2016. I am tired of waste management doing this to me every pick up day. I am a tax payer just like everyone else. I am tired of complaining, I think I have to call channel 7,9,5 and 32 to report this problem. correct this you are getting my money. something needs to...
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Anonymous

Waste Management 1 Oh, no! Very sorry to hear about this. If you send us a note to wmcares@wm.com (Subject: #923237) with your contact information and yard waste account number, we’ll look close...