Manufacturer: Waste Management Category: Waste Collection Clear all filters (44 of 44 reviews match)
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Today on January 31st 2017......2330 Star avenue in Castro Valley......Truck #152602 pulled up to my house.I was delighted to see a Gentleman in appropriate safety wear(as always) exit the vehicle, move my green waste container to the side of his vehicle, raise, dump and shake the can several times to make sure it was completely empty. ( It never gets completely emptied, by the way, I know it's messy stuff, but a good shaking will get it out)....
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Anonymous

Waste Management 1 Hello, thank you for sharing this with us. We love to hear stories about how are we are doing. We will forward this information to the locate site to have the driver recognize...

Anonymous

Anonymous Excellent Post!

I would not recommend Waste Management to anybody. Very similar to others, it was not clear that by cancelling the established and required 2-month prepaid period. Once in need to to cancel, there would be no refund. The person who received my cancel call did not in any way suggest there would be no refund. When I emailed them to insist there should be a refund for a service not received they referred me to the back of the statement, which...
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Anonymous

Anonymous You really gotta read the small print with these guys!

For the fourth time in a year WM has failed to pick up my trash as scheduled in which i have had to call to get it picked up.However this time when i called and e-mailed them they said my regular scheduled pick up of Wednesday morning wouldnt get picked up until Thursday. It was not, after calling they said no later than 5pm Friday, it is now 7pm. Again it has not has been picked up and they have failed to e-mail me back.Very poor customer...
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Anonymous

Waste Management 1 Hello, we are sorry to hear about the trouble with your trash service and would like to help get it picked up. Please email us at wmcares@wm.com (subject : #994608 ) with you...

Waste Management Residential Waste Collection Review

#988639
HORRIBLE service i have never been so upset... i have made more complaints about missed services than i have been actuallu serviced. About to switch over to county waste
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Waste Management Residential Waste Collection Review

#975005
3.0
Trash is not being picked up in Beavercreek OH. This is the second time in the pass few months
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Waste Management Residential Waste Collection Review

#945064
Just another monopoly that does what they want because they have no competition. Pay them $35 to set up an account, $30 to deliver their can, listen to senseless recordings and get billed in advance before they do a thing.
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Waste Management Residential Waste Collection Review

#928572
Scheduled pick up of larger item. Dispatcher informed me to place on curb for pick up following day. Three days later still sitting on curb. I had to call daily for status. I was informed today that I will have to wait for my normal day for pick up. I will be partitioning to switch waste companies.
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We have been a Waste Management customer for 10 years. This past year we received a new driver. Absolute worst service ever. Today didn't even pick up service. Every time we call customer service they ignore us. Absolutely horrible, avoid Waste Management. We are finally changing service. He won't pick up if it isn't exactly at the curb line, won't place lid back on container in inclement weather, rude, skips service, totally unreliable. Company...
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Anonymous

Anonymous You are correct

Anonymous

Waste Management 1 Hello, please email us with your address and contact info and we'll reach out to to you to help look further into this. Our email address is wmcares@wm.com (subject: #990732)....

1.0
I didn't like
  • Very poor
  • Service and customer service response to issues
  • I did not like
#990732
Very Frustrating & Disappointing whether it's yard waste or recycle pickup is constantly being missed on both side of the block, when it's called in I'm always told we didn't have container out...the Whole Block?!Please! this is Bull ! this is all a cover up for the lazy driver(S) of this route. after watching the show "Undercover Boss" with WM doing their review maybe it's time for them to go under cover and check out the people in Renton Wa....
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Anonymous

Waste Management 1 Hello, we're sorry to hear about the trouble with your service and would like to help get this taken care of. Please email us with your address and contact info to wmcares@wm...

Jason-Turner

Jason-Turner WM go undercover? LOL! No competition? Sorry to hear that.

I didn't like
  • Constant missed curb side pickups
  • Poor customer service
  • Empty promises after missed curb side pickup
#983121
I contacted Waste Management customer service on Monday, December 27th, 2016 and reported the mistake in billing on their part. They said it would be deleted from my account in 3 to 5 working days. Well here it is 5 days later, and they still have not corrected the mistake of being billed an additional invoice in the amount of $312.70, over and about the other invoice of $70.80 which is correct. They have been contacted an additional 3 times...
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Anonymous

Builder4life Waste Management sends their invoices out every 3 months. In the interim, I have spoken to the customer service department 4 times, and each time they say that they would corr...

Anonymous

Waste Management 1 Hello, please accept our apologies for the frustration with your recent billing experience and would like to help get this taken care of. Please email us with your address and...

1.0
I didn't like
  • Would not honor their agreement
#982118
Waste Management's holiday policies on trash pickup used to make sense and was fair to everyone. Whenever a holiday occurred they would simply shift everyone's disposal days to the next day. We've had the same disposal day for years; Wednesday. That used to mean that we'd get switched to Thursday during holiday weeks. No big deal. Now? Now we have to wait until Saturday. Just our area. No one else has to put up with the growing trash buildup....
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Anonymous

Waste Management 1 Hello, we're sorry to hear about the problem with your service after the holiday and would like to look into this further for you. Please email us with your address and contac...

1.0
I liked
  • Use to be good
I didn't like
  • Unfair scheduling
  • Unreliable service
#981718
The last owners left a huge mound of garbage and paid Waste Management for a extra pickup. I had to call several time for them to remove the huge pile. They sent one person. Now these huge green cans are still in my driveway. I can't get them to pick them up. I need the space for the cans for the local company. I have called 4 times and still the cans are out there. Well now they are in the snow bank so I can have my cans ready for the garbage...
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Anonymous

Waste Management 1 Hello, we're sorry to hear about the trouble with getting your containers removed. Please email us with your address and contact info to wmcares@wm.com (subject: #978175 ) and...

): We have lived in SW Ptown 6 weeks, we continue to have waste management issues; failure to pick up our garbage Wednesday 12/14 was the most recent. We called on 12/15 to inform waste management they failed to pick up garbage. Waste management informed her the "driver said “ garbage can was over weight, and WM will charge an additional $8 to come out , if they come out at all. We have a 35 gallon trash bin, GF is 110 lbs 5’6” and not a weight...
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Anonymous

Waste Management 1 Hello, we're sorry to hear about the trouble with your service. Please email us at wmcares@wm.com (subject: #975041 ) with your address and contact info and we'll help get th...

Jason-Turner

Jason-Turner Doesn't the truck have a hydraulic arm to lift it?

1.5
I liked
  • Not much from their company
I didn't like
  • Reliable to be unreliable then pass fault to customer
  • False information and no service
I don't pay half my bill but I only get half service. It's been that way for the seven years that I have lived at this house. And they will prorate anything or give you an additional month for the month of service that you don't get out of the three month contract pay. With the rating so low why is our commissioner of this area allowing waste management to continue to be our disposal service. I noticed there's another one in town called...
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Anonymous

Waste Management 1 Hello, sorry to hear about the trouble with your service. Please email us with your address and contact info to wmcares@wm.com (subject: #947366 ) and we'll reach out to you t...