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I purchased a business back in 2014 that didn't have garbage service. So, I contacted Waste Management because they were the only service provider in the area. A bin appeared on the property, no contract, just a monthly bill. Now in 2017, a competitor has begun services at a rate 1/3 the monthly cost of Waste Management. Changing garbage services represents huge savings for us. So, I phone to cancel Waste Management's service. When I called the...
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1.5
I didn't like
  • Rate
  • Lack of respect for customers
  • Customer service staff are very unhelpful
#1013401
Stay away from WM. After years of price hikes, I decided to find another provider. I found a new provider at a much reduced rate, so I cancelled my service with WM with one month of service remaining. I expected to receive a refund for the last month of service only to be told by WM, no refunds. I was informed by WM CS that this is stated on the bill. Shame on me for not checking this, it's a garbage bill, I have other more pressing matters to...
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#1008681
Been with this company for 25 plus years really no complaints till the last 5 years then every year a10 to 15 percent increase was added on at renew time you call to ask why and your just told inflation but sign up for another 3 years and will go back to the old rate then you sign the contract and for the next 3 years they jump you up 10 to 15 percent and you have no say in what they can do make sure you read the little writing on the contract...
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Anonymous

Waste Management 1 Hello, we are sorry to hear about your recent experience and would like to look further into this. Please email us with your address and contact info to wmcares@wm.com (subjec...

1.7
I didn't like
  • Customer service reps and buisness practice
#1004116

Waste Management Waste Recycling Service Review

#1011287
They dont pick it up it qas mo keep so take it trash but they push oit and lay down floor some out drop floor
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Waste Management Residential Waste Collection Review

#1005405
1.0
Customer service lied about pick up days in snowie weather,field supervisor refuse to return 5 phone calls,bad for business ,going above his head to file complaints.
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Waste Management Customer Care Review

#1002578
1.0
Horrible customer service. Billing is always wrong. Missed pick ups. Don't waste your money or time find another company.
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Waste Management Residential Waste Collection Review

#988639
HORRIBLE service i have never been so upset... i have made more complaints about missed services than i have been actuallu serviced. About to switch over to county waste
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Today on January 31st 2017......2330 Star avenue in Castro Valley......Truck #152602 pulled up to my house. I was delighted to see a Gentleman in appropriate safety wear(as always) exit the vehicle, move my green waste container to the side of his vehicle, raise, dump and shake the can several times to make sure it was completely empty. ( It never gets completely emptied, by the way, I know it's messy stuff, but a good shaking will get it out)....
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Anonymous

Waste Management 1 Hello, thank you for sharing this with us. We love to hear stories about how are we are doing. We will forward this information to the locate site to have the driver recognize...

Anonymous

Anonymous Excellent Post!

I would not recommend Waste Management to anybody. Very similar to others, it was not clear that by cancelling the established and required 2-month prepaid period. Once in need to to cancel, there would be no refund. The person who received my cancel call did not in any way suggest there would be no refund. When I emailed them to insist there should be a refund for a service not received they referred me to the back of the statement, which...
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Anonymous

Anonymous You really gotta read the small print with these guys!

NEVER, EVER USE WASTE MANAGEMENT! I switched to Waste Management from Rumpke for garbage pickup and paid for a year in advance to get a slightly reduced rate. I did not expect to move, but life happens and I ended up moving after 8 1/2 months. When I cancelled my service, I was told IN WRITING that I would get a refund of the remaining balance paid. I cancelled my service on 11/11/16. It is now 1/27/17 and I am still fighting with them to get my...
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Anonymous

Waste Management 1 Thank you for letting us know that his has been taken care of. Have a good day. ^dn

Anonymous

Anonymous Hello, we're very sorry to hear about your recent trouble with your billing and would like to help look into this further. Please email us with your address and contact info t...

For the fourth time in a year WM has failed to pick up my trash as scheduled in which i have had to call to get it picked up. However this time when i called and e-mailed them they said my regular scheduled pick up of Wednesday morning wouldnt get picked up until Thursday. It was not, after calling they said no later than 5pm Friday, it is now 7pm. Again it has not has been picked up and they have failed to e-mail me back. Very poor customer...
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Anonymous

Waste Management 1 Hello, we are sorry to hear about the trouble with your trash service and would like to help get it picked up. Please email us at wmcares@wm.com (subject : #994608 ) with you...

We have been a Waste Management customer for 10 years. This past year we received a new driver. Absolute worst service ever. Today didn't even pick up service. Every time we call customer service they ignore us. Absolutely horrible, avoid Waste Management. We are finally changing service. He won't pick up if it isn't exactly at the curb line, won't place lid back on container in inclement weather, rude, skips service, totally unreliable. Company...
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Anonymous

Anonymous You are correct

Anonymous

Waste Management 1 Hello, please email us with your address and contact info and we'll reach out to to you to help look further into this. Our email address is wmcares@wm.com (subject: #990732)....

1.0
I didn't like
  • I did not like
  • Service and customer service response to issues
  • Very poor
#990732
Waste Management are liars. They miss the recycling bin pickups on my street all of the time, when you call to ask what is going on customer service reply's oh the driver said he was on your street at 230PM you must not have had your bins at the road. I reply my bins were at the road at 8PM the night before as were all of my neighbors that are still at the road and full "yet to be picked up" Lousy company I recommend cancelling service with them...
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Anonymous

Waste Management 1 Hello, we're sorry to hear about the trouble with your recycling service and would like to look further into this. Please email us with your address and contact info and we'll...

Anonymous

Anonymous Just because they didn't pick up your trash doesn't mean they won't charge you anyway, right?

Contact Waste Management

Headquarters Address:
WM Headquarters
1001 Fannin, Suite 4000
Houston, Texas 77002
Phone:
(713) 512-6200
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I am unable to create my account for auto payments. Office was closed so sent an email for help. Reply said something like "thank you for your email. An employee will contact you shortly". It's been 2 days. So I called today for help. Listened to the repetitive WM phone message for over 20 minutes. Nobody ever came on. Then went to try the Chat line. I was notified that i was #2 on the ***. Waited over 15 minutes. The person ahead of me must...
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Anonymous

Waste Management 1 Hello, sorry to hear about the trouble with setting up automatic payments and would like to help with this. Please email us at wmcares@wm.com (subject: #989512 ) with your ad...

1.0
I didn't like
  • Total lack of customer service
#989512