Waste Management Reviews

My rather nasty neighbor called WM to complain about an "oil spill" which was maybe a few drops from a car, not a big spill whatsoever. Then when WM contracted with Fleet Clean, the cleaners were directed by saide nasty neighbor to clean the street in front of my driveway apron front, which was not in need of cleaning.

The cleaning was poorely done and has left a large outline of brown dirt where they stopped power washing. I am requesting this be redone to my satisfaction.

Other neighbors have stopped by and asked me what happened. Ugh.

The bar broke our dumpster, and it keeps pulling out trash all over the parking lot. This is the commercial dumpster, so there's no way to put it away, and nobody is answering to help us because now we're breaking the local law. The back of the closing flap of the dumpster has been ripped off, and even with the bar up front, it's still getting into the trash.

Want to report broken trash cans- cant talk yo anyone. Computer broken- call me please-801-556-****!

Recycle truck went down the street collecting from bins that were set out. The truck turned around to come back up the street and just drove past several homes without picking up from the containers that were set out for pickup.

I tried to call the company but was sent to the app, where the app stated they were having issues and to try back later. The phone number that was stated to speak to a live person was disconnected.

I spent more than 2 hours trying to get it invoice for July it is not available online I had to call the call center that didn't work I had to go to pissed.com to get the phone number you guys are have terrible customer service you have terrible websites and you're the most expensive go figure that one out

I am fed up with your lazy employees! I want my tote at 281 Union st Franklin ma brought back to my driveway.

I am tired of searching my neighborhood for it. I e emailed the route manager for a month and hes done nothing about it. Ive had numerous issues with my service and Im FED UP!

I need to run my own business not manage my pickups. I have videos because everyone has cameras these days if your employees ditching my tote

Need to give customers a phone number where a live person can be reached to address current issue with trash and recycle pick up. And any complaints against the driver if necessary.

If you insist on customers using the App. For reaching out then you need live response 24/7.

Your customer service is the worst I have ever seen. I am sorry that I have wasted many years with your company.

I have been trying to get my trash bin that your company supplies upgraded to a new one as your driver has broken and cracked our current one. I have been hung up on and lied to numerous times. Your company should be held accountable.

This company is a disgrace and does not deserve my hard-working money. I am one of your many pissed-off customers!

The representative told me I would be contacted by the route manager. 3 days later I still have not been contacted

I canceled my services in June with them, and I'm still getting billed here in August. I am trying to reach a live customer service so this could get resolved, and they can cancel my account, but I cannot reach one; their automated system will not transfer me to a live human.

I have been trying to cancel my garbage pickup since last week. Please cancel my residential pickup and advise what to do with my garbage can.

Told rep of account cancellation as of August 31st

Rep said I FO NOT IWE SNOTE on this account and ignore bill

Problem with driver constantly and intentionally blocking the driveway with cans. Cannot drive in the driveway. This is something new and not good service, especially for older customers and a busy road.