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I signed a contract and they are not honoring it. They have consistently raised costs beyond what is allowed in the contract. Essentially, the contract allows them to raise prices for their fuel, regulatory, administrative, and environmental charges. Those have all...
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2.2
I liked
  • Drivers and their reliability
  • Drivers were reliable and good
I didn't like
  • Disregard for the contract
  • Extremely difficult to escape over charging
  • Corrupt contract
#1040378
Reply to reviews
I moved to a new county in mid February and requested to start service with WasteManagement only to be told there was "a delay in that area of about 4-6 weeks". The representative said I wouldn't receive a trashcan and recycle bin until end March at the earliest. She...
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Anonymous
Waste Management

Hi, thanks for reaching out to us with your complaint. We'd like to look into your services further. Please email wmcares@wm.com (sub:#1039558 ) w/your address and contact inf...

1.5
I liked
  • Website is nice
  • Not much from their company
I didn't like
  • Unreliable
  • Customer service
#1039558
Reply to reviews
Last day When I cancel the Service . I asked customer service about the The final payment . They tell me I already paid full.and don't need to pay any other. After a few week they send me the bill .called cancellation fee. I call back they tell me they will do the...
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Anonymous
Waste Management

Hi, we apologize for your billing experience. Please email wmcares@wm.com (sub:#1038299) w/your address and contact info so we can look into further. Thank you ^yn

Waste Management Residential Waste Collection Review

#1040930
Received a call changing our pickup day from Wednesday to Friday. No pickup Friday. Called. Told that they'd pickup Tuesday. No pickup. Called. Told they'd pickup Friday. Only recycle picked up. 16 days since last trash pickup. Can now at side of road for 15 days. Called. No one to speak to until Monday.
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Waste Management Commercial Waste Collection Review

#1036606
1.8
I am being charged 198.89 a month, i payed my bill april 4 and just recived another bill for 198, how are they getting away with this. I am not in the city so that ordinance dosnt apply to us but they tell us we cant cancle. Any advice
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Waste Management Waste Collection Review

#1035968
1.0
My trash service was changed to waste management and i've been calling and calling to have my trash picked up and still no pick up. Why am i paying a bill?
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Waste Management Commercial Waste Collection Review

#1035458
Was told by customer service to deal with my complaint of poor service to someone who cares. Told me i had no choice. The company is to big and you dont matter.
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This company is absolutely HORRIBLE! They automatically renew your contract every year without telling you. I had used them on a property for about 4 years. We came to a point where we were no longer managing the building, so I called them to cancel our service. They...
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Anonymous
Waste Management

Hello, we're sorry to hear about the issues you've experienced with our service. We'd like to help. Please email wmcares@wm.com (sub: #1036966) w/your address and contact info...

It is the second time I request to roll off our dumpster and the driver took the dumpster and left the new one in the middle of our yard blocking all our vehicles, truck, materials for our jobs and etc. I called Waste Management right after what happened to complain...
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Anonymous
Waste Management

Hello, we're very sorry to hear about the issues with our roll off dumpster service. We'd like to look into your history and see what we can do. Please send us and email wmcar...

We live in Plymouth and have had nothing but negative experiences with Waste Management on recycling days. They leave numerous things behind, refuse to get out of their trucks to pick things up, and leave trash and boxes strewn across the street. Isn't the recycling...
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Anonymous
Waste Management

Hello, we definitely want to look into this further, this is not something we like to see. Please send us your address & contact info to wmcares@wm.com (sub:#1036288 ) so we c...

1.0
I liked
  • Not a thing
I didn't like
  • Poor service
#1036288
Reply to reviews
Complete and Total Lack of Customer Care - On Friday, April 14, 2017, Waste Management did not pick up our Trash for our scheduled weekly pickup. I called them and found out that they suspended our pickup for lack of payment. Once we identified the problem, I paid both...
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Anonymous
Waste Management

Hi Mike, we're sorry for experience you had with us. We'd like to help and look into. Please email wmcares@wm.com (sub:#1035493) w/your address and contact info so we can look...

Anonymous
Anonymous

I never received a bill either just late notices and I wish it was for back and forward bills but I have been billed 198. Since last oct....

1.0
I didn't like
  • Would not honor the pickup tha was assured for monday
  • Refusal to transfer to manager
#1035493
Reply to reviews
Stay away from this company! Their driver took out my cable line. As soon as they had to pay the damage claim they dropped me! Saying it is a safety issues with my driveway water eyc. None is true! They dropped me because their driver is neglect. I drive my horse...
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Anonymous
Waste Management

Hello, thanks for providing that feedback. We understand your frustration and would like to look into further. Please email your address & contact info to wmcares@wm,.com (sub...

Anonymous
Smitty

The issue is with the cable company.Their line is too low if the garbage truck clears the power and telephone lines.Our lines hang fairly low and our trash man drives a pickup...

2nd time this has happened. Gate attendant was talking with person. kept talking and held up everyone waiting to pay to dump. I honked horn to let him know we were waiting. So in my opinion they kept talking. It was the guy with the garbage company a big trash truck. I...
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Anonymous
Waste Management

Hi, we're sorry for the issues's you experienced at our facility. We'd like to look into further. Please email wmcares@wm.com (sub:#1034128) w/the address of the facility and ...

Waste Management predatory contracts
I called to cancel, but was told that since we did not renew in April, that we were automatically renewed for twelve months. The person I spoke with admitted our prices had gone way over what others pay for a 3 yard dumpster. Well over $ 300 per month. He then blamed...
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rbyrd2531
rbyrd2531

They responded and changed out the dumpster, did not address the issue of their predatory contracts, other than they would not match the $84 quote from another company. If we ...

rbyrd2531
rbyrd2531

Still have not heard back from Waste Management on this. If they do respond and resolve thios I will update

1.0
I didn't like
  • Supervisor attitude
  • Would not listen to our complaint
  • Poor communication
#1034010
Reply to reviews