Missed trash collection and very poor customer service

They have failed to pick up trash or recycle four times in past two months. Impossible to talk to anyone. Have called several times . Left messages but no response, or have been cut off without being able to leave message.

User's recommendation: Don't use this company.

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ID
#3207101 Review #3207101 is a subjective opinion of poster.
Location
Colorado Springs, Colorado

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What day is my pick?

My pick up day has Tuesday. I received a call and a post saying pick up day was changed to Thursday no show both days. In the past it has been picked up every other week is that what it is going to be in the future?
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ID
#2902435 Review #2902435 is a subjective opinion of poster.
Location
Colorado Springs, Colorado
Preferred solution
Price reduction

Nothing. Wasted time.

Nothing. Wasting my time. I would like a phone call or some communication from Reverb.
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ID
#2382385 Review #2382385 is a subjective opinion of poster.

Very unhappy with service and management

Upon review of our billing we noticed that fees were creeping up and when we checked around locally we found that they were charging 73% more across the board. We tried to cancel our service as we could no longer afford the service, they said okay, but you will have to pay for an additional 9 months as your contract rolled over and is for 5 years. And that was before the Covid-19 pandemic. We have had to shut our doors for 2 months, lay off all of our staff and still they will not let us terminate. In fact they have now not picked up for 7 weeks and will not allow us to remove the bins from our property. This is now becoming a health situation. They are a shameless and dishonest company. I never leave reviews but I am just so frustrated and astonished at the level of "gangster" from this company. Had to hire a lawyer I cannot afford.

User's recommendation: NEVER HIRE THIS COMPANY FOR ANYTHING THEY WILL STEAL FROM YOU!!

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1 comment
#1868945

You should have read the contract. "Auto renewal" is a hidden demon that skulks in the fine print at the bottom.

Lots of companies pull that now ; you must notify in writing 30 days prior to the first billing date of the new period. This really stinks and is borderline criminal ; so I always cancel anything and everything in writing and serve via Certified Mail Return Receipt Requested. You "noticed" a 72% increase ?

Where is that in the contract ? Read it all again and be sure you're not getting a song and dance.

ID
#1950669 Review #1950669 is a subjective opinion of poster.
Location
Ardrossan, Alberta

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