New Reviewer

Complaint

I have a complaint because I come to the gym on 14th St. and I do a work-out where I lift a 20 pound weight down to the floor then back up and then over my head so to avoid accidentally hitting a person with the weight I try to go where there's not a lot of people standing around and walking back-and-forth so multiple times already I go over near where the basketball court is, and I do the particular exercise no one has ever restricted me and said it was something I cannot do, and I've also done it in front of one of the trainers/ employees before because they were training in the training room and there was no problem no one ever restricted me all of a sudden on this particular day I feel like I was being targeted for harassment or something because the trainer /employees decided to come in the door where I do the particular work out to walk in. Now all of a sudden it is an issue, and now they can say something to me about using the area and harass me about it when none of these restrictions were told to me when I first signed up to go to the gym. Now every time I go into the gym I have to look at their stupid smug faces. I honestly feel like they were just waiting to see me do this just so that they could harass me about it instead of just simply telling me these restrictions when I first signed up to go to the gym and it would have been no issue at all

User's recommendation: Hi Leslie feel like they were just waiting to see me do this just so that they could harass me about it instead of just simply telling me these restrictions when I first signed up to go to the gym.

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ID
#3690281 Review #3690281 is a subjective opinion of poster.
Location
Washington, District Of Columbia
Preferred solution
Wanted my voice to be heard because people are very unpleasant and rude and I am tired of it

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Verified Reviewer
New Reviewer

Poor Professionalism,

I called your facility to understand why was i charged for a account that was closed back in February. I was told by your sales associate that I could close it under the 15 day back guaranteed and he then begin to tell me that he could no longer help me even after he had looked at the account and stated that it was closed in February. He then begin to tell me how he was trying to help but i let him know more than once that i did not want the membership and was never charged until September 2,2020 for 74.19 for a membership that was closed in February 2020. I have requested my money back and to no avil even though when looking at my account you will see where i have not paid for a membership at all. Since it being closed in February.
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3 comments
#1990362

Here's a suggestion I would share with the management if they were open minded about suggestions (they don't have suggestion boxes): 1) suggestion boxes; 2) Computer aided floor maps with each machine number labeled and described including its age and condition; 3) when a member is reporting a piece of broken equipment any staff should be able to mark it off immediately. You might not care about an injured member but I do!

4) train all staff to walk the floors and inspect equipment. $70 per month and broken down equipment? Worn or torn arm rests or leg pads? Rowing machines with malfunctioning screens?

And then the attitude when you 'dare to report'? Talk about living in the 1980s!

#1987745

All they care about is signing up new memberships. They don't maintain the machines very well.

One machine was so broken but they refused to make the sign more visible or tape it off. Do they like people to sue? And if you fall or hurt yourself, it's like la-dee-dah shame on you! Their welcome staff all they do is sit on their Betts.

Get in, clock in, clock out, hours paid. That's all they care!

#1920602

Check out Yelp reviews for the class action lawsuit filing. They are recruiting staff for their revolving door operations.

Imho the job description not so important as cliquishness, being connecting to all sorts of new potential members, and being generally pro-business in world perspective.

These staff dont strike me as into reading, classical music, fine arts, peaceful religion, exploratory or analytical nature. All you really need to be is Physical.

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ID
#2150263 Review #2150263 is a subjective opinion of poster.
Location
Washington, District Of Columbia
Pros
  • Convenience
Cons
  • Inconsiderate staff
Loss
$74
Preferred solution
Full refund

Karen face mask patrols

You would think with about a 40% reduction in business due to Covid that staff would be reaching out to customers. Not at this Silver Spring location. The membership or training staff do not seem to like Asian female working out. They are always oggling at you and then they saunter over to remind people to cover their nose completely. I called this Gwen to comment on this policing and discussed how I like to work out at least once a week to get my money's worth. She is a strict rules type, no personality, no empathy, just flat out calling this as a rules are rules. Then hangs up on me. When I suggested she say "wear your mask please" she snickered at the word "please." I told her I was taking a drink of water and moving my mat in a room where people were separated at least 10ft apart. She didnt understand when I tried to explain my Sunday workout is the highlight of my weekend, and its nice to be able to come in. Again its just like reviewers elsewhere noted, although she claims its nothing to do with race, it does remind me why members keep saying they are unfriendly/rude. Its like okay, we have to work, you get to play, so we dont like to see you enjoy yourself at all! And forget that they should be thankful they have a pretty easy job, but as usual, are all twisted up about not getting to be at a BLM march

User's recommendation: Have a mask glued on your face KAREN.

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2 comments
#1934161

I am sorry to hear about gym closures but as Popville commentators observe sometimes they are not willing to change with the times. Ideas: 1) they should offer 1/2 price for basically only 1/2 of facilities open (not including closed pools, sauna, towels); 2) predominantly women (half the members) are there for the classes.

These members are there for not just exercise but to socialize. The club still treats the trainers as on contract not seeing the potential for using Zoom, or holding classes outdoors. I tried to mention this but the team members (college students) dont take me seriously and neither does staff. 3) make the most of older members.

These are your most valuable customers who like to come in every morning. And they include women which you tend to overlook. We may be gray but we have ideas experience stories and love to share. 4) stop being so superficial.

Your staff tend to forget we are human beings. All you see is paid or unpaid, mask or no mask. Today in yoga after I took off my mask two burly guys walked in like they planned to arrest me or wrestle me down. The room was completely empty and I put the mask back on quickly.

And yeah, they dont ever like to make any small talk. 5) double standards. Age and gender bias carries on if you go outside and walk back in. At Silver Spring team member makes you take temperature and questions.

At Columbia Heights they are a lot cooler, but not at Silver Springs if you are not a cute college coed. 6) ideas can come from anyone. You can make the most of online with discussion groups, healthy eating ideas, newsletters, bloggers, even vloggers. 7) i hope you continue to value all your employees and members, since we want to help you stay afloat.

We would even volunteer with you and partner with if you gave it some consideration. 8) softer decor; if you are only using every other machine why not just move them out or put them in storage. That would have reduced the dark clutter look at the Dupont South club. Since the yoga room was closed it might have made some floor space available.

Women like lighter toned wall paneling.

It feels safer. In conclusion its possible to incorporate more a sense of community even if part virtual.

#1913377

They are now posting all the rules and of course you get the temp check and 3-4 magic questions. Hint: No, No, No, No.

But I think you should jazz it up with No, Praise Jesus si they remember to think with their hearts. Here is what I mean. "The TSI advertises for various positions at their clubs. I dont believe they actually require their staff to follow the job description.

At Dupont gym the gal was so busy surfing on her phone she was impatient and unhelpful about my checkin. 'You need to turn your display lighting up!' I told her it was at 100%. 'Place your phone on the X then!' I had difficulty still. With the most impatient sigh indicating it was a real hassle she stood up and laser clicked the phone herself.

Then she sat back down to continue surfing." This guard canine attitude is typical and they want to psyche you into their fear power control axis. Its not at all kindly nor very professional per the Welcome Team job description. This is the REAL reason why members quit or complain. For most members their only staff interaction is at checkin and they still manage to want to eff it up.

And also retaliate or pretend its all about you if you contacted or emailed membership services on an issue. I'm paying $70/month and all I ask for is some consideration.

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ID
#2110229 Review #2110229 is a subjective opinion of poster.
Location
Silver Spring, Maryland
Pros
  • Convenience
Cons
  • Inconsiderate staff
Preferred solution
Employ more friendly staff w/o race chip on shoulder

Gallery Place harassing patrons

Several times I have written the WSC regarding harassment. The manager and staff trying to cut me off, instigate an argument, or just harassing mannerisms around me in the locker room. Today a gal came in and tried to blame me for leaving a plastic bag near the sauna door. Clearly it wasnt mine but that wasnt the point. The point was to start an argument with loaded attitude like why are you ignoring me? You should answer me because I am staff and I work here. She didnt bother to ask excuse me. She ignored that I was inconveniently bent over applying lotion to my ankles. All that mattered was she didnt get her fight! Why do I know this? When she complained about the bag the sauna door opened and a white arm poked out and dragged it inside. Never mind the sauna door says no plastic bags inside. Said staff never took it upon herself to bother white woman. After trying to aggravate me failed she sauntered out. Later upon leaving I waved her a thumbs down. Same to you she calls out after me loudly. So these black (not all of them) jezebels are trying to harass Asians and this is right in Chinatown. In fact many come to Chinatown just to do their BLM act. Its a deliberate hijacking of Chinatown. My analysis is its about leverage and BLM relies on visible black power against the PTB. So they cant gain media attention pulling stunts in SE where everyone is from the same extended family. But they can exercise it and beat up more vulnerable nonblacks and look bad doing so in Chinatown. Thats why this club staff never employs Asian-Americans and whites turn over relatively quickly. They dont offer Tai Chi, yoga, kickboxing or anything Asian. Its a black-dominated WSC gymn club in Chinatown that is very pro Redskins football. So yeah, I think maybe they keep a little white book on nonblacks they should try to keep harassing. Sounds unbelievable but that would be justified. Leverage and reparations go hand in hand.
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1 comment
#1908500

You would think with about a 40% reduction in business due to Covid that staff would be reaching out to customers. Not at this Silver Spring location.

The membership or training staff do not seem to like Asian female working out. They are always oggling at you and then they saunter over to remind people to cover their nose completely. I called this Gwen to comment on this policing and discussed how I like to work out at least once a week to get my money's worth. She is a strict rules type, no personality, no empathy, just flat out calling this as a rules are rules.

Then hangs up on me. When I suggested she say "wear your mask please" she snickered at the word "please." I told her I was taking a drink of water and moving my mat in a room where people were separated at least 10ft apart. She didnt understand when I tried to explain my Sunday workout is the highlight of my weekend, and its nice to be able to come in. Again its just like reviewers elsewhere noted, although she claims its nothing to do with race, it does remind me why members keep saying they are unfriendly/rude.

Its like okay, we have to work, you get to play, so we dont like to see you enjoy yourself at all! And forget that they should be thankful they have a pretty easy job, but as usual, are all twisted up about not getting to be at a BLM march

ID
#1769696 Review #1769696 is a subjective opinion of poster.
Location
Washington, District Of Columbia
Pros
  • Rooms for aerobics
  • Plenty of exercise options
  • Convenience
Cons
  • Me first type guests
  • Guests leave mess behind
  • Inconsiderate staff
Reason of review
Poor customer service
Preferred solution
Train the staff to have a heart for people

Need correct contract--creative chaos